We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
TRAVEL ALERT: SAFETY AND SECURITY More info

“Clean Hotel but Dishonest” 3 of 5 stars
Review of BEST WESTERN Los Mochis

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save
You added BEST WESTERN Los Mochis to your Saves list
BEST WESTERN Los Mochis
3.0 of 5 Hotel   |   Av. Alvaro Obregon No. 691 Pte, Los Mochis 81200, Mexico   |  
  |  
Hotel website
  |  
Hotel deals
  |  
Hotel amenities
Ranked #1 of 17 Hotels in Los Mochis
Certificate of Excellence
San Diego, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“Clean Hotel but Dishonest”
3 of 5 stars Reviewed April 22, 2013

I had booked the room via Priceline. Upon arrival I presented my confirmation that I had a paid reservation. The hotel claimed they had no record of the payment or reservation. David who was at the front desk put little effort into finding a solution to the problem, but graciously offered to charge me 50% more for a suite (conveniently all they had available). I was able to use the internet to Skype Priceline where they provided the desk confirmation of their electronic receipt of the reservation. The hotel placed me in the suite and claimed it to be an upgrade. I was told my credit card would not be charged additional due to it being the error of the hotel. Upon reviewing my credit card statement I realized the hotel charged me for the suite without my consent.

Room Tip: Confirm your reservation with the hotel directly and ask for a DNA sample of the person you speak wi...
See more room tips
  • Stayed April 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

48 reviews from our community

Traveler rating
    19
    17
    10
    1
    1
See reviews for
6
13
6
15
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
swan lake mb canada
Top Contributor
140 reviews 140 reviews
53 hotel reviews
Reviews in 76 cities Reviews in 76 cities
100 helpful votes 100 helpful votes
4 of 5 stars Reviewed July 29, 2012

Stayed one night after El Chepe, no complaints. Arrived at midnight and had to walk next door to eat at Burger King, but area is very safe and we found locals very friendly, eager to practice their English. VERY good breakfast. Spotless hotel, well located in a good part of town. This is definitely a business-oriented but still good for a stopover.

By the way, anyone thinking of flying to/from Los Mochis, the airport is the most glitzy/modern airport I have been through in a long time.

  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quito, Ecuador
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
Reviews in 18 cities Reviews in 18 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed March 25, 2012

A little confusion, this hotel is not really rated #2 in Los Mochis. The Best Western Hotel Posada Freeman Zona Dorada, which is located on the beach is #2. This is rated #7.
Typical modern Best Western located in a good area for restaurants, shopping, banking, train station and bus depots. Everything is up to American standards. The online photos and descriptions are correct. The Samsung LCD TV and free Wi-Fi internet were great. There was a coffee maker and high quality bottled water in the room, tiled, stand up shower but no tub, in the modern bathroom with plenty of hot water. The king bed was a little too firm for me and the sheets are a bit scratchy. The rooms are up to your expectations for a Best Western. The pool area is great but no Jacuzzi.
Their restaurant was above average but the prices were average for the USA. Everything was cooked to perfection but the steak was a little tough. The crab appetizer was crazy good. Menus are in English or Spanish.
More confusion, the online price was $80 USD. They asked for $120 USD at the desk. I jokingly asked them to check inside the box (computer) for a better price. They countered with $69 for a king size non-smoking room. VERY professional, happy and friendly staff. The bellman met me at the taxi waited for my check-in then and set up everything in my room. This is something that I have only seen in the grand hotels in old movies. I was impressed.
The rooms are up to your expectations for a Best Western.
Recommended for long term vacationers who get tired of typical third world hotels.

Room Tip: Don't settle for the first price offered at the front desk.
See more room tips
  • Stayed March 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aesch, Switzerland
Top Contributor
129 reviews 129 reviews
38 hotel reviews
Reviews in 63 cities Reviews in 63 cities
89 helpful votes 89 helpful votes
3 of 5 stars Reviewed September 14, 2011

The hotel is only about 5 minutes from the bus station and maybe 15 min from the train station.
Rooms are spacious and clean, staff is friendly.
we didn't use any of the facilities as we came in late and departed early for the 6am departure of Chepe, but it all looked very nice and inviting. good value for price paid.

  • Stayed September 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Puerto Escondido, Mexico
Top Contributor
71 reviews 71 reviews
41 hotel reviews
Reviews in 40 cities Reviews in 40 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed October 28, 2010

This is a very attractive hotel located near the centre of the city. It was a bit pricey but otherwise we were very comfortable here. Good restaurant, too.

  • Stayed October 2010, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milan, Italy
Contributor
20 reviews 20 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed August 29, 2010

I've been staying at Best Western after a 3 days trip through the Copper Canyon and on the way to Baja California. Staff has been super helpful end nice to me (needed to arrange my flight from Los Mochis to La Paz). Rooms are spacious and clean. Breakfast is excellent and at a reasonable price.
I definitely recommend it

  • Stayed August 2010, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ontario
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 5, 2008

This hotel is a rip off. On march 5th i stayed over night and left the next day as was planned. Make sure u see the bill u sign and make them put in a total for the night. I left the next day early in the morning. I signed a check out slip at the desk saying I was leaving in the morning march 6th. The next month when my visa card came in they had charged me for 2 nights. I called the hotel and the manager said they didnt know i checked out till the 7th of march.I told him that my check out slip said march 6th. I called best western headquarters and they did absolutely nothing saying they coulnt get in the middle of a dispute between me and the manager. I called visa and they could do nothing. I will not stay at any best western hotels again. When in mexico paying with visa or master card make sure u see the total of the bill before you sign it.

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay
Hotels you might also like...

Been to BEST WESTERN Los Mochis? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about BEST WESTERN Los Mochis

Address: Av. Alvaro Obregon No. 691 Pte, Los Mochis 81200, Mexico
Phone Number:
Location: Mexico > Pacific Coast > Sinaloa > Los Mochis
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #1 of 17 Hotels in Los Mochis
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Los Mochis 3*
Number of rooms: 116
Reservation Options:
TripAdvisor is proud to partner with Priceline, Expedia, Travelocity, Booking.com, Hotels.com, Odigeo, Orbitz and TripOnline SA so you can book your BEST WESTERN Los Mochis reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Los Mochis Best Western

Owners: What's your side of the story?

If you own or manage BEST WESTERN Los Mochis, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.