This resort has many pros and cons but in our case the lack of attention to detail overwhlemed the positives. The location is excellent. The ability to simply walk from your room to the beach is wonderful. The grounds/landscaping were beautifully maintained.The rooms are clean and spacious but the tub/shower units are overdue for an update.
The overall maintance of the resort is neglected. The pool does not appear to be cleaned. We were there for 3 nights and the same sand accumulated at the bottom when we arrived was still there when we left. The beach area was not cleaned daily and you had to do a bit of guessing on which towels were left over from the day or two days before. The bathroom in the beach shop is long overdue for a cleaning.
The restaurant is in a lovely location and the food was good. The servers however just did not seem to care. Although not horrible, the service was not at the level expected for a resort of this caliber. We had to repeatedly request water before we received it and after receiving drinks (alcoholic or water) it was difficult to get anyone's attention for a refill. Indoors a table was swarmed by ants and the waiter did nothing about it. The server brought the host over to see the ants and then nothing happened. They just left them there crawling over the table. Not until a few of the insects made their way to our table and I complained, did anyone do anything. The extent of their efforts were to simply brush the insects to the floor.
Overall, it just did not appear that anyone was watching the resort as a whole to ensure important details were addressed. The resort has great potential but at these prices, it just wasn't worth it.
- Official Description (provided by the hotel):
- There are 25 cottages along 2 beaches. ... more less
- Also Known As:
- Pink Beach Club & Cottages Hotel Tucker`s Town
- Pink Beach Club And Cottages
- Pink Beach Hotel
- Pink Beach Resort
- Pink Beach Club Bermuda
- Pink Beach Club & Cottages Bermuda