Evason Ma'In is surrounded by mountains, waterfalls and hot springs. It would be hard to find a more beautiful location in Jordan; the view is simply breathtaking. This resort is following the same identity (natural look and feel) as the other Six Senses resorts, such as the one at Zigby Bay, Oman. In short, when it comes to cleanliness, location and rooms, there is nothing negative to say!
However, the service is another matter! When entering the hotel - although the reservation was made under my name - the staff switched almost immediately to the Arabic language, once they noticed that my husband was bilingual. My husband kept on answering them in English, but they were - unfortunately - persistent.
This might be due to the lack of English language skills, as the majority of the staff wasn't fluent in English, or to cultural differences (traditional values), but someone clearly needs to educate them that this is not the right way of treating Western guests. They need to step away from the "male oriented" mentality!
The ones who were helpful, smiling, fluent in English and guest-oriented, were mainly the foreign staff members: Filipinos, Indians and Brits.
Some more feedback:
1. Although the spa is supposed to be relaxing, there was a lot of noice in the pool area.
2. It was almost impossible to sit outside during the day, because of the flies.
3. A dedicated sheesha person needs to be hired. Although the people who work at the Brown Bar were very helpful, it is clear that they don't know anything about sheesha and also don't have the time for it.
- Also Known As:
- Evason Ma`In Hot Springs Hotel Ma`In
- Evason Ma`In Hot Springs Hotel
- Evason Ma'In Hot Springs Jordan
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