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“Wonderful and refreshing time” 5 of 5 stars
Review of Evason Ma'In Hot Springs

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Evason Ma'In Hot Springs
P.O. Box 801 Madaba, Ma'in 11117, Jordan   |  
Hotel amenities
Ranked #1 of 1 Hotels in Ma'in
Amman
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Wonderful and refreshing time”
5 of 5 stars Reviewed January 15, 2014

I thoroughly enjoyed my stay at the Spa! Fortunately I was able to qualify for the resident price for the hotel, but we payed quite a bit for the spa/massages. Since it was early January, we had the place to ourselves. The hot waterfall and sauna cave were incredible and we enjoyed them all to ourselves. The hotel itself is beautiful with great service and food. Would go all the time if I had the budget!

  • Stayed January 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jumana A, PA to General Manager at Evason Ma'In Hot Springs, responded to this review, January 16, 2014
Dear Margie D,

Warm greetings from Evason Ma'In Hot Springs & Six Senses Spa!

We would like to thank you for staying with us and for posting your review on your stay.

We are very glad to read that you enjoyed your stay with us and that we were able to offer you the experience you were looking for.

We hope that we will have the chance to welcome you back at our resort and offer you more of our experiences. If there is anything that I can help you with on your next stay please feel free to reach me at exsec-main@evasonresorts.com.


Sincerely,

Jumana Al Hussein
PA to General Manager
Evason Ma’In Hot Springs
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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455 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
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Ballitoville, KwaZulu-Natal, South Africa
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed January 11, 2014 via mobile

This hotel sits in a deep desert valley with sheer cliffs on all sides. It is desolate and stark. Several hot water falls cascade down from above, creating an almost surreal environment and a truly unique experience. The hotel has great facilities and generally very friendly staff. It is very expensive though, and does things you do not generally associate with high end hotels. We were told, in fairly rude terms, that we only had five minutes to finish our breakfast one morning - not something you expect in a place where a very average meal for two, with two beers and no desert, will cost you in excess of $100. In winter, their pool is closed, but you may use the pool at the spa, but you must pay for it ($100 dollars per person per day to use the spa pool). To be honest, I have never heard of such a practice at a five star hotel (after much protestation, they waived the fee for us). On two mornings, our shower had no hot water. The one night, they had a huge influx of kids, who played outside until after twelve, making an enormous noise. Again, not something you expect when you pay this much.

Stayed January 2014, traveled as a couple
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jumana A, Manager at Evason Ma'In Hot Springs, responded to this review, January 12, 2014
Dear DrThomas B ,

Warm greetings from Evason Ma'In Hot Spring!

We would like to thank you for staying with us. Your feedback allows us to assess our performance and address the areas which need enhancing in order to meet our guests’ satisfaction.

We are sorry to know that your stay with us was not up to your expectations. We addressed your notes to ensure that we elevate the level of our service to meet our guests' satisfaction.

We would like to clarify that using spa facilities is chargeable, like any other spa which is 38 JOD ($54 US Dollars per person). However charges are waived if you book a 60 minute (or longer) treatment. We also have alternatives that are free of charge for using thermal pools such as the thermal pool behind the spa.

In general, our prices are within the range. However, our prices are higher than Dead Sea area for instance as we are not included in the free zone and we pay higher taxes. Seem to be high as more than a quarter of the price (around 28%) is government tax and service charge.

Once again, thank you for staying with us and I hope that we will have the chance to welcome you back at Evason Ma'in in the near future. If there is anything that I can help you with on your next stay please feel free to reach me at exsec-main@evasonresorts.com.


Sincerely,

Jumana Al Hussein
PA to General Manager
Evason Ma’In Hot Springs
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
32 reviews 32 reviews
25 hotel reviews
Reviews in 25 cities Reviews in 25 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed January 11, 2014

This resort is rather luxurious!

Resort facilities - reading room, indoor swim, gym, internet use, hotspring, and spa.

As a couple, we used the outdoor spa during the Dec season and arrived before 9am where it is still private to hotel guests. True enough, there were only the 2 of us. The public waterfall was the most impressive and it was very refreshing having a good massage on the back with the falls.

The restaurant in the resort also had a waterfall view but a smaller one. Look further and we will be able to see other hotspring at some distance. It will be good to spend more time exploring the hotel facilities, maybe even borrow a bicylce to explore!

The spa closes way too early and it will be good if it is opened till 10pm as most tourist return quite late and hope to have done spa there. A pity.

The service staff were wonderful and all we needed were provided for. The bar was also a very relaxed and cosy place.

The breakfast counter had fresh honeycomb, very amazing. Their food are mainly made from live cooking station. It will be good to have 3 night here at least.

They also provide shuttle bus to the paranomic restaurant. Amazing sunset view amidst the dead sea. Very romantic in Dec climate.

Room view also had balcony which can see the waterfall. Amazing!

Highly recommended for those who will use the hotspring and Spa:) Romantic for couples.

Room Tip: Must be able to see the public waterfall - the highest fall.
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  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jumana A, Manager at Evason Ma'In Hot Springs, responded to this review, January 12, 2014
Dear AidanEmily ,

Warm greetings from Evason Ma'in Hot Springs!

I would like to thank you for staying with us and for posting your feedback on trip advisor. We are very glad to read that you enjoyed the hotel atmosphere, the food, Panorama restaurant and the service offered by our staff. As part of Six Senses we always concentrate in details and offer individual service to our guests to ensure that the stay of every guest is a special and memorable one.

We hope that welcoming you back at Evason Ma'in will be part of your next visit to Jordan.
If there is anything that I can help you with on your next stay please feel free to reach me at exsec-main@evasonresorts.com.


Sincerely,

Jumana Al Hussein
PA to General Manager
Evason Ma’In Hot Springs
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atyrau, Kazakhstan
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 6, 2014

We stayed in Evason hotel for one night as part of our adventure trip around Jordan arranged by JDTours. We are so impressed with the surrounding of the hotel and the impecable room standard and service! The view from the room is just so serene and peaceful, nestled in between a valley with slight view of the dead sea and the sound of a waterfall just makes it such a romantic setting! The thermal hot spa and the spa services were also amazing, the staff very accomodating and polite, they even set up a router in our room (at lightning speed) just for us when we mentioned that we cant get reception! We defenitely would recommend this hotel to anyone who would like a serene divine relaxing time with ltos of self pampering!
The only dissapointing thing about this hotel was that .. we wished we had stayed longer! =)

Room Tip: Rooms on the higher floors especially facing the Spa is highly recommended. It has a balcony and a d...
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  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jumana A, Manager at Evason Ma'In Hot Springs, responded to this review, January 12, 2014
Dear Sunshine M,

Warm greetings from Evason Ma'in Hot Springs!

Thank you very much for staying with us at Evason Ma'in and for posting your review on your stay.
We are very glad that we met your expectations and that you enjoyed the location, rooms, hotel spa, food and service. Your compliments were gladly passed to the entire Evason Ma’in Team. We look forward to welcoming you back at Evason Ma’in in the near future.
On your next visit with us please let me know if there is anything I can do; please feel free to reach me at exsec-main@evasonresorts.com.

Sincerely,

Jumana Al Hussein
PA to General Manager
Evason Ma’In Hot Springs
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed January 2, 2014

Being the only hotel around the Ma'In Waterfall/Hot Springs, it's secluded and private. We were on a budget, but on this stop around Jordan we decided to splurge a little. After a drive through steep, rocky winding roads, we suddenly came upon greenery.

A welcome drink was offered to us and when they found out that one of us was about to celebrate a birthday, they upgraded us to a room with a view of the waterfall! Imagine waking up to that! :)

There are 5 waterfalls in the area. One faces the hotel restaurant, beautiful - but only for aesthetic purposes. And two private ones – the spa's: which guests can use but need to pay an entrance fee, free for spa guests. But it was phenomenal! The hot spring waterfall emptied to a pool - and beside it, there was a "natural" sauna cave, which as expected smelled quite sulphuric - but an experience you cannot miss.

This will give you access to drinks, lounge chairs and towels. The falls "behind" the spa is open to all hotel guests, which was deserted - but lovely, lounge chairs were available. There are 2 public falls. Up at front is small one for families, the second is behind the staff housing – which I have to say, even better than the ones inside.

However, in terms of amenities, there are only benches, a shower room, and a small convenience shop. Since it's public I can imagine how crowded it could be at peak season. The water is glorious! Level 1 was a warm 28º - 32º, Level 2 was about 45º – we spent a good 1.5hours there and came out bruised but happy, and the last one is where there's a cave with a natural steam room as well. Boiling :) Someone did mention that this is one of the most densely oxygenised places - i haven't checked on that, but the air was crisp and absolutely energising. The spa itself is great, it's by the Six Senses after all.

The room was nice, fruit basket, a pillow menu, welcome pastries, a basket for your waterfall excursions – and a mini-bar with alcohol, rare for the Middle East. There are cars to shuttle you around the premises.

Tip: wear strap rubber sandals or water-draining shoes into the public falls. There will be pebbles, slippery surfaces and twigs.

Room Tip: Ask for a room that faces the waterfall :)
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  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jumana A, Manager at Evason Ma'In Hot Springs, responded to this review, January 12, 2014
Dear Louiseofarabia,

Warm greetings from Evason Ma'in Hot Springs!

Thank you very much for staying with us and for posting your feedback on your stay. We are glad to know that you were satisfied with the upgrade offered to you and that you liked the view of your suite and room amenities. Such feedback makes us proud that we succeeded to deliver the Six Senses and Jordanian hospitality to our guests.
We are very glad that we met your expectations and that you enjoyed the location, hotel spa and public area waterfalls. We hope that you will be able to enjoy more of our experiences as well.
Once again, thank you for the nice review and we look forward to welcoming you back at Evason Ma'in in the near future. If there is anything that I can help you with on your next stay please feel free to reach me at exsec-main@evasonresorts.com
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London, United Kingdom
1 review
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed December 16, 2013

Starting with a positive, the hotel is in a stunning location, with nice clean well equipped rooms. The food and drink was also good. The grounds definitely need some attention, the walk ways are in poor condition and the outdoor pool had been drained and full of leaves. When we were there the hotel was deserted, at most there were three rooms (in total) occupied, which brings me on to my gripe. I made an innocent error and booked the hotel for the wrong weekend, I stupidly got my dates muddled up. After a long time spent on the phone explaining the situation and failing to get my point across, that this was simply a human error and it was booked as a special weekend, the Reservations Manager failed to comprehend this and could not see reason. We travelled to the hotel from the UK (regardless) and re-booked for the first night of our stay. We spoke to the reservations manager again before checking out to see if we could reach a compromise or a discount, bearing in mind the the hotel was deserted and we had pre-paid and during the quietest of quiet times that they would surely benefit from the uplift in earnings from our food, bar and spa bill. Again, he could not comprehend this, there was absolutely no reasoning with this man, did not seem clued up to customer service. Apparently, there is no flexibility as it is the hotel's policy and common sense could not prevail - really? All seems completely non-sensical.This left a very bad taste in our mouths. Zero points for customer service and unwillingness to compromise. We then phoned the Movenpick at the Dead Sea, who were delighted to accommodate us, offering us a discount and an upgrade. I would be extremely cautious about booking here or pre-arranging excursions etc.

Room Tip: The spa is seperate from the hotel and to access this you need to book an appointment.
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  • Stayed December 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jumana A, PA to General Manager at Evason Ma'In Hot Springs, responded to this review, January 15, 2014
Dear Scottie 76497,

Warm greetings from Evason Ma'in Hot Springs!

We would like to thank you for visiting our resort and for posting your feedback on your stay. We are very glad to know that you liked the food, location and room. We are sorry that your stay with us was not up to your expectations.We apologize for the inconvenience regarding your reservation, it was directly addressed to the General Manager.

We hope that you can visit us again in the future and if there is anything that I can help you with on your next stay please feel free to reach me at exsec-main@evasonresorts.com


Sincerely,

Jumana Al Hussein
PA to General Manager
Evason Ma’In Hot Springs
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Weert, The Netherlands
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed December 14, 2013

We stayed two nights which was the right decision. Since the weather was very good we had the possibility to have diner at the terrace. Since the Cook is a master!, it was a real pleasure staying in this hotel.

The rooms are very large, well equipped and very comfortable.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raed_Rabie, General Manager at Evason Ma'In Hot Springs, responded to this review, December 19, 2013
Dear Maupvantol,

Warm greetings from Evason Ma’in Hot Springs!

Thank you for staying with us and for posting your feedback on your stay.

I am glad to read that you enjoyed your stay with us namely the food of our expert Chef.

We hope that we will have the chance to welcome you back at Evason Ma'in in the near future and offer you more of our experiences. If there is anything that I can help you with on your next stay please feel free to reach me at exsec-main@evasonresorts.com.

Sincerely,

Raed Rabie
General Manager

Evason Ma'in Hot Springs
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Evason Ma'In Hot Springs

Address: P.O. Box 801 Madaba, Ma'in 11117, Jordan
Location: Jordan > Ma'in Governorate > Ma'in
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Ma'in
Price Range (Based on Average Rates): $$$
Number of rooms: 97
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Also Known As:
Evason Ma`In Hot Springs Hotel Ma`In
Evason Ma'In Hot Springs Jordan

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