I’ve thought long and hard about how to word/ write this review because it’s a bit of a difficult one.
First things first, it has to be said how beautiful the hotel/ surroundings are. It is the perfect place to have a hotel like this one and the views and location are breath taking.
Me and my partner didn’t actually stay here over the weekend, although my parents did.
The hotel is very expensive for a 3* hotel (I think it’s a 3*, AA sign outside says 4?) but I guess if people are willing to pay you would be silly to lower the rates.
Upon arrival my parents were given the key to their room (all of us have stayed here over the past years, although not for some time) and the rooms are lovely.
Warm, cosy, pretty, bathrooms are great. (we still visited their room)
So nothing wrong there. But then a few things left us all a bit peeved to be honest.
They booked a deal through secret escapes, 2 nights’ accommodation, a three course meal on each evening and an afternoon tea voucher for around £300 (good value)
We too decided to join them for dinner on both evenings, so ate their on Saturday with them. We were disappointed to learn that they could only eat off the table d’hote menu as part of their deal (it wasn’t previously stated anywhere that this was the case) and were informed that if they wanted to eat off the a la carte, it would be an extra £10 per head. That’s all good and well, but the difference between menu prices was only £5 per head? A la carte was £37.00 for 3 course, table d’hote £32… so why not just charge the extra £5 difference? When we asked the waitress, she simply said ‘that’s the rate’ and it wasn’t explained to us. Food was lovely, I had the smoked haddock to start but it was far too small (and I’m not a big person!) 3 mouthfuls and it was gone, serve more it was delicious! Had the beef for main and we all found it odd how we weren’t asked how we’d like it cooking.
It came out very well done and we were all disappointed (I thought well done was every chef’s nightmare!) and having worked in a rosette awarded kitchen before, I didn’t really find it acceptable. When I asked the waiter why it hadn’t come out pink (it states on the menu all meat is cooked pink unless stated otherwise which is wasn’t) he said ‘that’s just how the chef likes to cook it sometimes, it looks like you’ve all enjoyed your meals so let’s just leave it at that.’ again, no valid explanation. For pud, I asked him what the chocolate pyramid was. He replied ‘what it says on the menu.’ Well yes, I know that I can read thankfully, I wanted to know what was in it! Basically he didn’t know, so got another waiter to come and tell me. He said ‘it’s filled with chocolate mousse.’ Great, I love chocolate mousse! However, it was actually filled with a praline centre, I hate praline so was very disheartened and thankful that I didn’t have a nut allergy as my mum does, and no one had informed us even when I asked! Saturday a bread basket was brought to our table and left there, Sunday a waitress came around with some tongs and just gave us one piece each. Food is lovely but I can’t help the chef can maybe be a bit lazy sometimes. The following day, I had a ‘tuna baguette with herb mayo.’ It came out with no herb mayo, just tuna and when I went inside to ask the waitress why, they were so preoccupied with a wedding party in the bar area that I couldn’t even get to the bar so I gave up! squirty cream came with the afternoon tea which was also disappointing, I just feel like if the chef really made everything perfect it would be faultless. My parents were left feeling slightly like second class citizens because of the deal (which they shouldn’t have done, because we spent an extra £400 between us over the 2 days as well) it certainly wouldn’t stop us returning because it’s a great hotel, if the food issues we experienced corrected themselves it would really be flawless. I note that Gary, the general manager always says ‘you never mentioned a problem whilst you were here.’ But unfortunately Gary, we mentioned every single one to different members of staff and unfortunately we were never given a valid or reasonable explanation. I would like to reiterate that this is a great, beautiful place, I just wish that the minor issues that we did experience were sorted out.
- Official Description (provided by the hotel):
- The Inn on the Lake Hotel ia a 4 star hotel that enjoys one of the most spectacular settings in the Lake District in 15 acres of grounds with lawns sweeping to the shores of Lake Ullswater. The Inn on the Lake is only 12 miles from the M6 motorway and the drive is very dramatic with the road curving around the Lake and the backdrop scenery of the fells. There are 47 en-suite bedrooms, all thoughtfully designed with most rooms having breathtaking views, some looking towards the magnificent Helvellyn mountain range, while the majority look over the ever changing Ullswater. Each room is fully equipped with everything you come to expect in this quality 4 star hotel. For that special occasion upgrade to a superior room or one of the very popular, stunning four-poster bedrooms. From the moment you walk into reception you will find an interior that compliments this fabulous setting. This leads through to the popular Lounge Bar where a warm welcome awaits with large bay windows overlooking the well landscaped gardens, which lead to the hotels jetties on Ullswater. Enjoy a drink any time of the day, a light lunch or afternoon tea in the Lounge or on our Lakeside terrace. The award-winning 2 AA Rosette Lake View Restaurant provides something for all tastes, or for less formal dining The Ramblers Bar, situated within the hotel’s grounds, offers the option to enjoy a pint of real ale. The hotel also has its own outdoor activities including pitch & putt, croquet and children's outdoor play area. Gary and his team at The Inn on the Lake Hotel look forward to welcoming you soon. ... more less
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- Also Known As:
- Inn On The Lake Hotel Glenridding
- Inn On The Lake Ullswater
- Inn On The Lake Glenridding, England