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“Great Hotel” 5 of 5 stars
Review of SENTIDO Porto Soller

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SENTIDO Porto Soller
3.0 of 5 Hotel   |   C/Migjorn, 07108 Soller, Majorca, Spain (Formerly Hotel Porto Sóller)   |  
Hotel amenities
Ranked #13 of 34 Hotels in Soller
London, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
“Great Hotel”
5 of 5 stars Reviewed May 26, 2014

This is a very good hotel in a great location. Our room was clean, comfy and had a great view of the bay. The reception and management staff were exceptional very friendly and helpful. The buffet breakfast offered a good selection and eating on the terrace was very nice. The pool area was very clean but the pool a little cold for me. I would definitely stay here again and would recommend this hotel for anyone visiting Port Soller.

Room Tip: Ask for a sea view room.
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  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pau B, Director General at SENTIDO Porto Soller, responded to this review, June 20, 2014
Thank you very much for your review of our hotel as good. We try every day to improve our customers. The pool water is at room temperature, deeply appreciate your comments

Pau Bori Soucheiron
director
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163 reviews from our community

Traveler rating
    74
    65
    18
    4
    2
See reviews for
27
95
5
1
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Norwegian first
  • Spanish first
  • Swedish first
  • Any
English first
Senior Contributor
38 reviews 38 reviews
38 hotel reviews
Reviews in 30 cities Reviews in 30 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed April 28, 2014 via mobile

The staff and management of this hotel go out of their way to make you feel welcome from the moment you arrive to the moment you leave and any problems are solved without fuss. The hotel has recently had an excellent refurbishment and in my opinion it is now of a standard higher than it's current rating. Take a look at the hotel pictures, the view from the dinning terrace is superb. An excellent hotel located in a very scenic part of Mallorca.

Stayed April 2014, traveled with friends
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pau B, Director General at SENTIDO Porto Soller, responded to this review, May 5, 2014
Thank you very much for the review of our hotel. Every day we try to give the best service from the heart to our clients and friends.

Pau Bori
Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Contributor
20 reviews 20 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed April 14, 2014

I have just spent 3 nights at this lovely hotel. It was my second visit and the hotel has undergone improvement works since my last visit. Rooms are specious and have been refurbished to a very high quality. The staff are very friendly and extremely helpful and the breakfast buffet is superb...especially when taken on the beautiful terrace overlooking the bay.

Great value - I'll be back next year!

  • Stayed April 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pau B, Director General at SENTIDO Porto Soller, responded to this review, April 15, 2014
Thank you very much for your review of our hotel. Every day we try to give our best for our clients and friends feel better than home.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ratingen, Germany
Top Contributor
74 reviews 74 reviews
35 hotel reviews
Reviews in 43 cities Reviews in 43 cities
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed February 25, 2014

Problems sometimes occur, even in the best of hotels. It goes with the territory. What makes a really good hotel, however, is how they solve those problems. We had a problem with our room (details not important or relevant here) and the hotel staff sorted it all out with great competence and efficiency. Now for the real details of our stay. The food was excellent, the personnel friendly, the room clean, modern and pleasant, and the shower was probably the best hotel shower we've ever experienced. The location of the hotel is stunning and we didn't find the steps down to (or up from) the town at all problematic. We would certainly want to stay there again.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pau B, Director General at SENTIDO Porto Soller, responded to this review, February 28, 2014
thank you very much for your review of our quiet hotel. It is my pleasure to read this kind of criticism. We will continue working to solve small problems or desires that our customers have
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Holmfirth, United Kingdom
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 24, 2013

Lovely hotel which ticked all the boxes. Breakfast standard, but evening meals excellent, with a good vegetarian selection which is not usually the case in this resort. Beatiful views over the bay from the breakfast terrace. An ideal centre for walking with reliable public tranport. Friendly, helpful staff. Very good value for money. I would definitely stay here again in preference to other hotels I have stayed in in Puerto Soller.

  • Stayed September 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pau B, Director General at SENTIDO Porto Soller, responded to this review, October 26, 2013
Muchas gracias por su opinión de nuestro tranquilo hotel. Seguimos trabajando y mejorando cada día para atender a nuestros clientes como se merecen.

Thank you very much for your opinion of our quiet hotel. We keep working and improving every day to serve our customers as they deserve.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
Reviews in 20 cities Reviews in 20 cities
39 helpful votes 39 helpful votes
2 of 5 stars Reviewed September 30, 2013

A number of good and bad points:
Good.
Breakfast and dinner are buffet meals with a wide variety of food, which should suit pretty well all tastes.
The dining area and particularly the terrace give probably the best ambience in Porto Soller.
The staff are friendly and helpful.
There is a good swimming pool and terrace/bar area.
The hotel is situated in the heart of Porto Soller but is not suitable for people who cannot manage the 60 steps up from the village.
Bad
Our room was plagued by mosquitoes in the week we stayed there I killed at least 20 and despite continually using insecticides was bitten a similar number of times.
The bathroom in our room had no ventilation, this made the whole room very hot and humid.
There was an air conditioning unit but this made so much noise it was impossible to use it when present in the room.
The room badly needed refurbishing, for example the tap on the sink in the bathroom only just reached the sink and made it virtually impossible to wash your hands.

Room Tip: Bring a mosquito net.
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  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pau B, Director General at SENTIDO Porto Soller, responded to this review, October 1, 2013
Dear customers,
one hand I'm glad that your holiday were good in terms of staff, service, food and hotel location.
I care about the mosquitoes because it is an issue that we can improve during your stay at our hotel, like the sink faucet issue. I would like to send me an email telling me the room number he had, in order to solve the problems that you had.
It is true that our rooms need some reform, so we are in the process of doing.
Thank you very much for your visit and hope to return to greet you personally.
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Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 17, 2013 via mobile

Our first visit here and it just ticks all the boxes and more
Great location
Well run with all staff just doing a great job
Spotlessly clean
Terrace bar and restaurant with views to die for
Food is good
Well worth a visit and having researched and now viewed the rest this gets our vote hands down
Thanks to all the staff

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pau B, Director General at SENTIDO Porto Soller, responded to this review, September 21, 2013
Thank you very much for your very positive review of our hotel. We will continue to offer our customers the best of us
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SENTIDO Porto Soller

Address: C/Migjorn, 07108 Soller, Majorca, Spain (Formerly Hotel Porto Sóller)
Location: Spain > Balearic Islands > Majorca > Soller
Amenities:
Bar / Lounge Beach Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#7 On the Beach Hotel in Soller
#7 Family Hotel in Soller
#14 Romantic Hotel in Soller
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SENTIDO Porto Soller 3*
Number of rooms: 117
Reservation Options:
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Also Known As:
SENTIDO Porto Soller Majorca

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