Port Soller is a beautiful little and quiet (at least in October) town on the coast and the Jumeirah sits on top of the hill. The hotel is new and superb, the views breath taking, the infinite pool is beautiful (note there's also a "kids allowed" pool) and in general the staff is very well trained and top notch.
If only everything was as perfect: check-in took 1/2h (at 6pm after a lengthy journey), we were proposed drinks who took 15+ mins to arrive and the person doing our check-in took care of two other guests who interrupted (!). Arriving in the room the child bed wasn't setup and it took a few calls and talking to the cleaning lady to understand what was wrong (they didn't know his age, but the website asks for it when you book). The safe was locked and was never unlocked - I gave up after 2 tries. We had half board, I asked how it worked on the way to the room but the front office person never called back as promised - I had to call and ask... On day 1 WiFi was also not working at all. I was starting to be fed up calling so I went back to the reception and was told "we are doing our best". On day 3 we missed the "shuttle" from the port by 5 mins, when I called and "apologized" as it was our fault they finally agreed to pick us up "AS AN EXCEPTION AND NOT WITH THE NEXT SHUTTLE IN 2 HOURS" (this is a 5* right ?). "Minor" things but how not to start a vacation.
Breakfast is very good and diverse but the outside area is infested and invaded by wasps (the staff is trying its best to keep them away from the tables). Food is quite good but not exceptional. Wine is quite cheap for such a place but drinks (especially non alcoholic ones) not (count 15-18E).
- Reservation Options:
- TripAdvisor is proud to partner with Orbitz, Expedia, Booking.com, Hotels.com, Agoda, Venere, HotelTravel.com, Priceline, Despegar.com, TripOnline SA, Odigeo and Tingo so you can book your Jumeirah Port Soller Hotel & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Jumeirah Port Soller Hotel & Spa Majorca