I tried to book a Saturday night meal for 4. I rang early on Friday night, and the answering machine suggested that 1. I try again later, and 2, they would get back to us. I tried several times that night and the next morning. No-one rang me back. Eventually I drove down the 4 miles to book in person.. I had been informed it was a good place to eat. They were booked solid. My problem is their neglect to inform me, or at the very least,l answer the phone.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
May 20, 2013
Report response as inappropriate
Thank you for bringing this to our attention. Can i apologise for this poor booking experience that you encountered.
We did have a problem with a new answer machine service and messages were being deleted before being able to get numbers etc.
We have changed our telephone booking system so that this will not happen again.
On the old system, when it was busy during service , some messages were not being heard til late at night and returned next day.
I apologise for you having driven to us and not having availability.
Could you call and let us know if you are still in the area.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.