Booked with Thomson Lakes. On arrival were immediately upgraded to a "suite" complimentary. We were also offered 50 euro credit each for drinks with evening meals which we thought was excellent (more of that later...) We had arrived well after the evening meal but they had prepared an excellent buffet platter for us which was excellent.
The room was very spacious and well furnished, on the first floor with a scenic view. It was spotless and cleaned thoroughly every day. We heard absolutely no noise from either outside or any other rooms at any time. Lovely and quiet!
Attention to detail seems to be the order of the day at this hotel. The food (7 courses most nights) was varied and interesting and usually excellent. Breakfasts were more than plentiful and of high standard. The free buffet lunches were a bonus as the weather wasn't brilliant we sometimes arrived back from a damp cold walk to a lovely soup, salad, cakes and a hot desert. All very good.
The indoor heated pool is lovely with plenty of loungers. The outdoor heated pool is small but warm with good views. Did not use the spa or sauna facilities so unable to comment.
There was some entertainment on most evening in the bar but this wasn't really our thing so we tended to avoid the bar in the evenings. A variety of concerts taking place in the town itself were a good alternative.
Staff are friendly and attentive without being overbearing.
Very minor niggles: Extremely thin bath towels, however you could use your pool towel if needed as this was changed every day. Wi-fi a bit hit and miss but always managed to connect eventually.
Bigger problem: When we checked out they had seemingly changed their mind about the 50 euro credit for drinks and we had to pay the full bar bill. After some discussion between the Thomson rep and the hotel, I was asked to meet the manager who offered a full refund on the bill and admitted there had been a mistake. I found this was dealt with extremely professionally and courteously.
Overall I can highly recommend a stay at this excellent hotel. Would not hesitate to return.