Its really hard to believe that people working in service industry can be so unfriendly and rude. We had a family function arranged at this centrally located hotel which started with the thirsty guests literally taking their jugs to the reception because they were refused water for an extremely reasonable and understandable reason that there were 5 people waiting for the function to start in one of the rooms which is only for 2 people. Now please mind it people, these guys are very strict about the rules and they wont accommodate any change in it even for 20 minutes. Hats off to them! But that's just half of the story.It gets better. So then when you ask for the room that you had booked, they would bluntly say that no room was booked and when you would point out a clearly edited 6 to 5 in their register, they will just say that you only booked 5 rooms. Extremely nice of them? Right. You hope my rant ends here but no their bag of tricks is still full. So after a lot of unnecessary hassle they will give you a non ac room (in month of may) and as it turns out the room doesnt have electricity for next 2 hours and no cooler or even a ceiling fan. So you cant use the room and you get charged for it the next day.
The guy in charge is the rudest of all. I am not sure but his name is sanjay or something. If the hotel owners were a bit more concerned about quality they would have fired him right away.
on positive side i dont have much to offer but its a place which is centrally located and food is decent. so if you want to be treated like a dog, that too at the center of bhopal, a meal awaits you!
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