The problem is value for money. When you pay 320.00 USD per night, full board, you expect a certain level of service and accommodation. This lodge, compared to others in the same country, is way below average.
I am aware that we are in Africa, in a remote area, but it certainly does not justify the lousy service. This is not to say that the service is not friendly, it is just not professional. Our room was OK, but the bathroom had no hot water, due lack of sun, and sometimes no water at all. The faucet was loose, the shower broken. Electricity is only 12V. No possibility to charge a battery. Surroundings are not properly maintained. The access road is terrible. The food was untastety, presentation inexistant. Desert was reduced to have a pineapple slice. Breakfast is very minimal and of poor quality.
We spend 4 more days in Uganda lodges. One of these lodges (Bush Safari Lodge at the Queen Elisabeth Park) offers double the quality for half the price.
This lodge should really review either the price asked pr the quality of the offering, or both. My advise: unless you don't care about how much you are paying, find another place. The proximity to the gorilla's does not justify this price for service ratio.
- Official Description (provided by the hotel):
- Gorilla Safari Lodge is an up market facility tucked away at the boundary line of Bwindi Impenetrable Forest - home of the endangered mountain gorilla. It is the ideal base from which to trek Gorillas as it just a few meters away from the starting point. The lodge offers accommodation in 13, en suite spacious luxurious units with individual verandahs allowing excellent views towards the pristine tropical rain forest. ... more less
- Reservation Options:
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- Also Known As:
- Gorilla Safari Lodge Uganda/Bwindi Impenetrable National Park