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“Lovely stay with exceptionally attentive staff” 4 of 5 stars
Review of Mahogany Springs

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Mahogany Springs
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Kanungu, Buhoma, Bwindi Impenetrable National Park 17, Uganda   |  
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Free room upgrade
Kampala, Kampala, Uganda
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
17 helpful votes 17 helpful votes
“Lovely stay with exceptionally attentive staff”
4 of 5 stars Reviewed November 12, 2012

We spent two nights at Mahogany Springs and have a good sense of the strengths and shortcomings. First, we found every person there -- from reception to dining to housekeeping -- to be simply wonderful. All were attentive and put our comfort number one. The Assistant Manager Subedi even arranged to go to town and get us some ibuprofen after gorilla trekking left my husband with bumps and bruises. Dinners were delicious. The accommodation was clean and comfortable (although we did get a free upgrade to the Presidential Suite). The sound of running water was constant and added to the ambiance. Location was great - an hour from Kihihi Airfield and about a 5 minute drive to the UWA headquarters where you start your gorilla trek.

Views were sweeping, although I personally did not care for the view in that it was cleared agricultural land versus jungle. You didn't really feel like you were at/bordering a National Park. I think the packed lunches were just ok, and probably would have brought something very different (although beggars can't be choosers).

The hotel welcome book states that Mahogany Springs aims for "5 star luxury" and I think it could get there with a few upgrades. Their vehicle fleet looks like it needs some TLC, although my car would certainly be dead on arrival after a few trips to and from that airstrip! It also aims to be a solid alternative to the other "luxury" hotels at a more reasonable price. I think that it accomplishes that goal without a doubt.

On the whole we had a lovely stay and would certainly be back!

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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205 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Lagos, Lagos, Ni
Contributor
19 reviews 19 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 12, 2012

I highly recommend this hotel. The staff were caring and knowledgeable, they went out of their way to make our stay as pleasant as possible. From the moment we were met at the light aircraft to the moment we left again everything ran smoothly. The best thing was the peace and quiet of the resort. Beautifully maintained gardens and attention to comfort such as the hot water bottles in the beds. We bought one of their tracking long sleeved light weight shirts at the receptionists recommendation and we were very pleased with our purchase.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 9, 2012

Delightful lodge outside of Kampala Uganda. Several hours travel by car to get there, but there is a local small airfield( Kayonza airfiled) and also Kihihi Airfield for helicopters and prop planes.

Sitting at the edge of Bwindi impentrable forest surrounded by hills, you want to sit on the lodge patio, have a coffee and drink in the beautiful scenery. Service was A+, the Lodge Manager jotham could not have been more friendly, and enjoyed the food so much, had to go to the kitchen and thank the chef. Great nature walks nearby. Was in Uganda and Rwanda for Gorilla trekking and tried this lodge as a change up. Great choice.

  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Senior Contributor
41 reviews 41 reviews
14 hotel reviews
Reviews in 23 cities Reviews in 23 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed October 24, 2012

4 of us traveled to Bwindi to see the Gorilla's, staying 3 nights at Mahogany Springs.

We flew into Khihi on Aerolink, rather then the 9 hours drive from Entebbe, on the famous African roads, for the cost of the flight of only $450 per person return, was very well worth the additional money, as well as savings us 2 days in travelling!!! Point here for anyone doing this, make sure you arrange with your lodge to pick you up, as the airstrip is a good 50 mins drive away from Bwindi! and 50mins is all I could handle of these roads, let alone 9 - 10 hours!

I completely agree with what everyone else has said. The photo's really don't do this place justice. They really don't show how detailed the whole lodge is. Most importantly the feeling of complete calm and tranquility you get when you walk in.

The Banana roofs in all the individual chalets and main lodge is incredible to see. The staff do everything possible they can, to make your stay as relaxing and enjoyable as possible. All chalets are quiet and separate from each other, so you have an awesome amount of privacy. All have their own balconies.

We looked at a lot of lodges before making our decision on where to stay. Right from the most expensive down to the cheapest, and for value for money, comfort and service you really can't go pass Mahogany Springs.

The staff are exceptional!!! the truly are amazing, and no task is ever to small for them. Other lodges advertise that they will clean your shoes every night.. Mahogany don't need to sell this point on the internet, they let clients like myself tell you this! Every night Moses came to our room, took our very, very dirty shoes, and returned them clean with our morning wake up call and most importantly coffee!

The way the lodge has blended into the hill side, and has taken responsibility for making gardens and producing its own food, so quality can be guaranteed is amazing.. My partner and I took a walk around the many vegies gardens with the gardener and were truly amazed at what he was growing and planting so his chef could have a selection of what ever he wanted.

The location is great, its only a short walk into a near by Village.. going to the Orphanage there is a must for anyone in the area. Buy from the local shops, they really do need the money to survive there.

Also only a short drive (all lodges take you anyway) to the starting point of the Gorilla's.

What was the thing that amazed us the most, is how friendly the people are in this area of Uganda, everywhere we went people were smiling and waving.. The children always saying hello..

This sort of welcome, to a country that is only 15yrs out of Civil war, and the lodge, made this part of our trip so special! Our favorite part of Africa!

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kampala
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed September 17, 2012

I recently travelled to Bwindi on a trip that was part work, part pleasure. I stayed two nights at Mahogany Springs, intrigued to find out what it was like. The reviews below all do it justice - but you have to visit to really understand it's appeal.

The lodge is not the most expensive in the area - but it is certainly one of the very best - giving far higher priced competitors some serious competition.

There is incredible detail in the design of the building which delights - like the banana palm leaves branded into the upright timbers of the lodge building, and the way they have used every scrap of wood trimmed from those uprights in the construction (the balustrades are constructed from solid poles bound in with small forked twigs and branches for decor, and the bar is decorated with round cross sections of tree of every diameter). The main lodge building has a dramatic picture window offering a panorama onto the surrounding community landscape, and the lush tropical gardens below, all watched over by the large Mahogany tree that dominates the view. The rooms are individual cottages, with private verandahs overlooking different areas of the spacious grounds. More windows make them very light and airy compared to a typical forest lodge, and at night you are lulled to sleep with the sound of the river rushing by below. The food is very good - choice on every course for lunch and dinner and cooked breakfast served to order with a spread of fruit, pastries and cereals as well.

Beyond all of these, the aspects of the lodge that really stood out for me were twofold:
1) The service and staff. Every single member of the team, from the reception staff to the bar staff to the manager to the night security guard that accompanies you to your room - all were warm and friendly and incredible helpful and professional, anticipating my needs before I even knew what they were.
2) The way the lodge offers the complete antithesis of a typical forest lodge. This is complicated - but a key point. While there are plenty of good alternatives in Bwindi (including some great ones) there are no others that can offer such a polished, modern alternative to the concept of a jungle lodge. For anyone who has ever thought "I'd like to track gorillas but I'm scared of the jungle" this might just be their dream lodge. Their location in community land neighbouring Bwindi (you can see the forest from the lodge - but it overlooks open farmland and it's own, far less impenetrable gardens) it places you right next to the gorillas without having to face any primeval fears of the forest at night. But the lodge also offers all the facilities a modern traveller needs - from 24 hr power (received from a hydro-power dam so their eco-credentials are very much intact), wifi throughout, lots of bright, light, airy spaces and the cleanest rooms I've every seen.

For those that want to stay really close to nature, a more traditional rustic forest lodge may be the perfect fit. But for anyone else, Mahogany Springs represents a new breed of lodge that offers a really polished luxury experience.

  • Stayed September 2012, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saudi Arabia
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed August 25, 2012

A stay at Mahogany Springs Lodge is well worth the expense and time to get there. I suggest staying two nights in order to enjoy fully the location, the staff, the surroundings, and things to do. One night is not enough. I've travelled the world and I would not look further for a better lodge or for a great gorilla trekking adventure. The room was spacious, clean, and came with a stunning view overlooking the jungle mountains. The staff were perceptive and catered to the needs of the clients. The turn down service included a hot water bottle tucked under the sheets. Ahhhh. A great surprise after a day of trekking and cool evening.

Room Tip: The Victoria room has the best view and is close to the main lodge.
See more room tips
  • Stayed August 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed August 18, 2012

Wonderful lodge with really large and luxurious chalet type rooms set in beautiful surroundings with lovely views. But it's the service that really impresses - the best we experienced in Uganda. The food is superb too - including vegetarian options every meal. Perfect for a bit of luxury while gorilla tracking and we enjoyed extra time exploring the forest and local village.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mahogany Springs

Address: Kanungu, Buhoma, Bwindi Impenetrable National Park 17, Uganda
Phone Number:
Location: Uganda > Western Region > Bwindi Impenetrable National Park
Amenities:
Bar / Lounge Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #4 of 24 Specialty Lodging in Bwindi Impenetrable National Park
Price Range (Based on Average Rates): $
Number of rooms: 8
Official Description (provided by the hotel):
Mahogany Springs has been built with comfort and class throughout. The perfect base for birdwatchers and Gorilla trackers, set on beautiful land with panoramic and breathtaking views of Bwindi Impenetrable Forest. Providing the highest levels of service Mahogany Springs aim is to ensure your trip is a once in a lifetime experience. The Gorillas themselves have been visiting very close to the lodge every couple of weeks and within view from the terraces. ... more   less 
Also Known As:
Mahogany Springs Uganda/Bwindi Impenetrable National Park

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