On the whole, Brightwater Spur in Randburg barely makes the grade in terms of what they offer: waiters are very slow (I waited 25 minutes for a burger!) and then the potato was soggy and the cream was watery.
What made this a memorable experience not to be repeated was the inability of the staff, including the managers, to manage the loud and disrespectful behaviour of a group of men, who have obviously been there for a while. I called a waiter and asked them to request the group to keep it down and respect the experience of other clients. This did not work. A gentleman from another table actually got up and very politely asked them to be considerate. They jeered him. I then asked the senior manager to tell them to keep it down. This really caused the situation to explode, with a lot of shouting coming from that group. That's when I left.
Why do we tolerate poor service and such behaviour?
If you own or manage Brightwater Spur, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.