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“Mount Grace: excellent service & perfect relaxation” 4 of 5 stars
Review of African Pride Mount Grace Country House & Spa

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African Pride Mount Grace Country House & Spa
5.0 of 5 Hotel   |   Old Rustenburg Rd | Private bag 5004, Magaliesburg 1791, South Africa   |  
Hotel amenities
Ranked #2 of 5 Hotels in Magaliesburg
Johannesburg, South Africa
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“Mount Grace: excellent service & perfect relaxation”
4 of 5 stars Reviewed April 21, 2014 via mobile

I have just spent a weekend of perfect relaxation at the Mount Grace. Besides the quality of the environment, I think the high service ethic of the staff makes this hotel one to visit again. Simply outstanding service. Only are of improvement is to ensure consistency at peak times (lunch) in the restaurant and pool areas. I just found the staff battled with increased numbers especially with visitors for Sunday lunch. As they say, no one is perfect but the staff here were as near to perfection as one would wish for.

Stayed April 2014, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MountGrace, Guest Relations Manager at African Pride Mount Grace Country House & Spa, responded to this review, May 19, 2014
Dear Khwezi 1306

What a great review!

I am delighted to hear that it was a weekend of perfect relaxation at our fine establishment. We pride ourselves with delivering excellent and outstanding service and I am pleased to hear that our TEAM offered you just that.

I have addressed your comment regarding consistent service during peak lunch hours with our Food and Beverage Manager and he has put measures into place to ensure that our GUESTS are not inconvenienced in any way during busy periods.

We hope to welcome you back in the near future.

Yours in Hospitality

Bosele Mogamisi
GUEST Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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319 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (119)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Johannesburg
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 16, 2014

I booked a night at the Mount Grace for my husband and myself so that he could wake up somewhere special on the morning of his birthday. We were so unbelievably spoiled, from a birthday card and a bottle of wine in the room after we checked in to returning to the room after dinner to find that our room had been made up with rose petals, fresh towels folded into swans and chocolates on our pillows - what a treat!
We had dinner at the Rambling Vine restaurant which was SUPERB. The food is exquisitely presented and the portions are perfect - you are able to enjoy a starter, main course and a dessert (IF you go on an empty stomach!). The food has been prepared with perfectly complimentary flavours and the only "complaint" I have is that it is so hard to choose :) I could have tried EVERYTHING.
Thanks for one of the best overnight stays we have had - we definitely want to come back for a longer stay!

Room Tip: The luxury suite is AWESOME. Facing the beautiful mountains with a view of perfect African bushveld...
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  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MountGrace, Guest Relations Manager at African Pride Mount Grace Country House & Spa, responded to this review, May 19, 2014
Dear Angela B

Thank you for the special review.

This means so much to us as we constantly strive to exceed our GUESTS expectations. I have shared your comments with the TEAM and we all look forward to welcoming you back for a longer stay.

Yours in Hospitality

Bosele Mogamisi

GUEST Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed April 14, 2014

I am deeply disappointed with this establishment. I was staying over this past weekend (11 to 13 April) and I forgot my watch and ring in the room. After following up several times with the hotel staff, I just got a call to tell me that they can't find my items. I guess the 5 star rates don't buy honesty.

  • Stayed April 2014, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MountGrace, Guest Relations Manager at African Pride Mount Grace Country House & Spa, responded to this review, April 15, 2014
Dear KabeloM 135


Thank you for your review.

Please can you kindly contact me on the details that I have sent through to discuss this further as I have been unable to reach you.

Yours in Hospitality

Bosele Mogamisi
GUEST Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed April 12, 2014

The service is very good, warm welcome by employees full of smiles. They even remembered to put a birthday card in the bedroom, thank you team you have made my day. We will definitely come back for more

Room Tip: Superior is the best
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  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MountGrace, Guest Relations Manager at African Pride Mount Grace Country House & Spa, responded to this review, April 15, 2014
Dear Pinkie S

I am so glad that our TEAM made your birthday a special and memorable one.

We look forward to welcoming you back for more.

Yours in Hospitality

Bosele Mogamisi

GUEST Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed April 1, 2014

We stayed at Mount Grace from 28/03 to 29/03 .

What a wonderful experience !!!! From the reservation staff, to the drivers, to the staff at the Spa. Not a single frowning face - and the helpful attitudes!!!

ABSOLUTELY BRILLIANT, THANK YOU!!!

Room Tip: We stayed in one of the Villa's - Brilliant !
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  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MountGrace, Guest Relations Manager at African Pride Mount Grace Country House & Spa, responded to this review, April 14, 2014
Dear 649jans

Thank you for your "excellent" review.

I am glad to hear that you felt the warmth of our entire TEAM who pride themselves in providing a wonderful experience to our GUESTS.

We look forward to welcoming you back.

Yours in Hospitality

Bosele Mogamisi
GUEST Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed March 21, 2014

Mount Grace WAS one of my favourite getaway destinations from Joburg, until today.

Our booking was made though an agent and I did not have our paperwork when we arrived so I enquired on checking in what our booking included, had a pleasant stay until we went to check-out to find out all that what we had been told was included was not and had a surprise bill. Normally, we would let this go, but my partner specially asked me to check before we arrived as we drove in which I did. The sad reality was that instead of accepting our word, the staff debated issues and made us feel like we took a chance. This is unacceptable!!! Then when I became very angry and we walked out, then the offer came to call management. By then, it was futile, we were livid! The sad reality and a huge disappointment for us, we won't go back and there I was thinking I would book my entire company in for a weekend at the end of the year as a Xmas treat! Amazing what poor service results in. Our advise, ensure you check in writing what you booked for and don't take the word of the people checking you in.

  • Stayed March 2014, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MountGrace, Guest Relations Manager at African Pride Mount Grace Country House & Spa, responded to this review, March 30, 2014
Dear Liz Hart

Thank you for taking our Front Office Managers call after your departure.

As discussed with her, we would have been happy to have met with you while still at the property in order for us to rectify the miscommunication that occurred. Please be assured that your feedback was addressed with the TEAM and we sincerely apologise for the manner in which this was handled.

We do hope to welcome you back in the near future.

Yours in Hospitality

Bosele Mogamisi
GUEST Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Henley on Klip, South Africa
Senior Contributor
27 reviews 27 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed March 19, 2014

We eloped and were married at Mount Grace...our Marriage Officer met us in our room and did the nuptials with 2 hotel staff as witnesses...it was so clean cut and stress free...after the service we booked ourselves into The Spa for a couples treatment...The Hotel met all ours needs with super friendly efficiency and The Spa was an absolute treat...The restaurant was fine dining at its finest... For us everything was just perfect and want to go back soon for an extended period.

Room Tip: All rooms seem to be secluded and private...
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MountGrace, Guest Relations Manager at African Pride Mount Grace Country House & Spa, responded to this review, March 29, 2014
Dear McGuigan61

Awesome to hear that we met all your needs and made your wedding day a memorable one.I have shared your wonderful comments with the TEAM and we certainly cannot wait to have you back on an extended stay.

Yours in Hospitality

Bosele Mogamisi
GUEST Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about African Pride Mount Grace Country House & Spa

Address: Old Rustenburg Rd | Private bag 5004, Magaliesburg 1791, South Africa
Location: South Africa > Gauteng > Greater Johannesburg > Magaliesburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 5 Hotels in Magaliesburg
Price Range (Based on Average Rates): $$
Hotel Class:5 star — African Pride Mount Grace Country House & Spa 5*
Number of rooms: 121
Official Description (provided by the hotel):
Just one hour's drive from Johannesburg or Pretoria, the exclusive famed African Pride Mount Grace Country House & Spa is a timeless gem where luxury and peace are in abundance. Oozing old world charm but boasting modern opulence, Mount Grace Country House & Spa is the perfect retreat for team building, conferences and relaxed weekend getaways away from the hustle and bustle of city life. The picturesque country house started life as a private residence and farmhouse and has hosted a number of dignitaries and A-list visitors over the years. Located on a hillside with unspoilt views of the valley and boasting some ten acres of manicured gardens as well as pristine bushveld, the sprawling property is a balm for the city weary soul. Take a leisurely drive along country roads or land in a helicopter. While at the Mount Grace indulge in good food, fine wines and relaxing spa treatments in the award winning Mount Grace Spa. The African Pride Mount Grace Country House & Spa TEAM prides itself on creating a home away from home for all our GUESTS, where time stands still, allowing you to enjoy that rare opportunity of complete relaxation. ... more   less 
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Also Known As:
Mount Grace Country House Hotel Magaliesburg
Mount Grace Country House And Spa
Mount Grace Country Hotel
Mount Grace Country Magaliesburg

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