Of note: this hotel is no longer a Best Western, but is now called "Best Rest Heritage Inn". My friend and I (2 woman) stayed here for one night. I would never stay here again! The room was okay and clean, but certainly not worth the money. Very chintzy on towels, as there were only two bath towels in the whole room. I could have tolerated all that for one night since it was clean, but the real problem was that the staff acting totally inappropriately and compromised our safety. At midnight, the desk clerk put a phone call through to our room from a person who asked for me only by first name and could not supply my last name. Then she did it a second time! Both calls were prank calls from the same unknown party. I am appalled that not only did she put a call through this late, but did so without proper confirmation. I called the front desk to tell them we were getting crank calls and was aghast when she said she had put them through herself, twice! We requested not to receive any more calls. My friend was so frightened that we almost moved, but we were so tired we went ahead and stayed after the desk clerk swore she had not told the caller our room number. However, the next morning the same desk clerk DID give our room number over the phone to the friend we were visiting and told her all the details of our previous night's crank calls. While this was our friend, thank God, this kind of disclosure by a hotel employee is totally unprofessional and inappropriate. I complained to the owner, who apologized and gave us $10 off our room. Whoopee (not). The whole thing totally creeped us out and was a situation that should never have happened.

I booked us for four nights, March 18-22, 2004. I had to cancel the first night because our flights were delayed due to a snowstorm. Even though the auto club guide noted a cancellation charge, the desk clerk said there would be no charge. We finally arrived a day late. I asked to see the room before checking in, so I could check the height of the toilet. I found the one in our hotel near the airport the night before was much too low and I didn't want to spend another night struggling to get off the toilet. (Due to knee problems, I had to wake my husband each time. I don't usually need a fully-accessible room.) The toilet appeared to be much too low so I told the desk clerk/manager we would have to find other lodging. She said she would be happy to call around and find us a place. I told her that wasn't necessary because we could call from our cell phone and we had a motel guide along. But she said she was happy to help; she called and found us a room just a few blocks away and even arranged that the price was comparable! She would not accept any gratutity! She said it was the "right" thing to do since they couldn't accommodate us. By the way, the room looked and smelled very clean! The staff couldn't have been more helpful! If they ever replace their toilets with higher ones, we would gladly stay there.