Spent two weeks here in Feb '13. I spend half the year in Marriotts across the US, and am usually very pleased. However, this Fairfield is one of the worst Marriott properties I've seen.
First, at check in I was told there wasn't an upgrade for the duration of my stay. No big deal: I understand that such things are situational. But then they give me one of the smallest rooms in the hotel, perhaps the smallest. I immediately searched Marriott.com for a suite at the same hotel and was able to book one for the duration of my stay. I went to the front desk and told them I was displeased with the room, and gave them the reservation number for the suite, which they booked me into. Of course, there was no explanation provided for the initial 'we have no suite available' statement.
The suite was suitable, but had a leak that popped up during some bad weather. Based on the appearance of the ceiling the leak was old. Didn't bother me, but it did illustrate the state of part of the hotel. The front desk called that night and offered to move me to another room. I declined.
The internet is terrible. They actually have two wireless services, and both are sporadic and relatively slow. The TV channel selection is decent (they have TCM, a rare thing) but the picture quality is poor (non-digital I presume).
Maid service was just bad. rare vacuuming, even rarer table-wiping, sloppy bed making, and no attempt to tidy up. A co-worker came back one afternoon to find the door left open via the swing-latch. Unbelievable.
As in almost all Marriotts I've been in, the front desk employees were courteous and friendly. The problems in this hotel stems from mismanagement and infrastructure neglect, which seems to be the most common cause of sub-standard Marriotts (The Goshen, Indiana Courtyard and the Marrietta, Alabama Courtyard are both perfect examples of this: Front desk employees were great but could not overcome incompetent management and property neglect)
The exception would be the maid service, it just seemed bad. But even that comes down to management in the end: management should periodically inspect rooms to confirm that standards are maintained and remind employees of their obligation.
Of course, the Fairfield is the only Marriott property in Russellville, so Marriott point junkies like me just suck it up.
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- Also Known As:
- Fairfield Inn Russellville
- Fairfield Russellville
- Russellville Fairfield Inn