First of all, this is a Conference Center run by the Arkansas Tech University at Russellville. The complex is on a beautiful lake just west of Russellville Arkansas. There are multiple 2-story buildings in the complex, each with about 30 rooms and an open atrium facing the lake for group activities or meetings. The University purchased the center in 2006 from Tyson Foods with the mission of training hotel and food service professionals. Tyson built the facility and used it for corporate training.
The facility is available to groups for meetings, retreats, weddings, reunions, training, etc. I was there for a wedding, with the rehersal dinner one night and the reception the next night. Check in is like a resort - you drive to the admin building and check in, pick up a key to your building nearby and then park in front of your building. When I got into my room, it was freezing. I searched for the thermostat and instead found a small sign below the light switch that said: "The thermostat for your room is located in room # xxx" I called the front desk and said that I would have to come back for the key to the room with the thermostat. They explained that room was occupied and that I should just knock on the door and ask the occupants to adjust the temp. I said that this was contrary to any experience that I had ever had in a hotel and that I'd take a different room - one with a thermostat. They explained that all of those rooms were already taken, and I began my entry into the "Alice in Wonderland" weekend of staying at Lake Point.
The Low Lights:
1. Paper thin walls - sneeze and your neighbor will say "God Bless You"
2. Limited supply of towels and linens
3. Requested extra pillow from the front desk: "We'll see if we have any"
4. No door hanger for "Do not disturb"
5. No peep hole to see who's knocking on your door
6. Filthy, filthy, filthy room - floors, chairs, walls, hair in shower, etc
7. No bath mat - asked housekeeping: "We don't have bathmats"
8. Cold air return in bathroom created a draft powerful enough to suck a towel off the floor.
9. Requested a call or meeting with the manager - never saw him
10. Staff that was mystified and defensive with the smallest request. "We've never done it that way" "It was like this when we bought it", etc...
11. The brochure explains that each room has a desk (It's a CONFERENCE center) - not mine. I had a room FULL of furniture too big for the room and chairs too filthy to sit on.
I guess if you're part of a corporate group and you're not paying for anything, this would be endurable and you wouldn't comment. But to bill this as a corporate retreat and charge $75 per night for such minimal accomodations is just wrong.
If the university is using this as a training ground for future hotel managers, God help them. If the Desk clerk can't make contact with the Facilities Manager for three days to discuss an unhappy guest, God help them. There is no Customer Service presence anythere on site. Stay here is you must, but you'll be very uncomfortable in a day or two.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.