We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Hyatt needs to lift its game at this Hotel” 2 of 5 stars
Review of Hyatt Place Rogers

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Save
You added Hyatt Place Rogers to your Saves list
Hyatt Place Rogers
3.0 of 5 Hotel   |   4610 W. Walnut, Rogers, AR 72756 (Formerly Amerisuites)   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Offers & Announcements
Free Breakfast & WIFI
Ranked #8 of 21 Hotels in Rogers
Philadelphia, Pennsylvania
Top Contributor
231 reviews 231 reviews
26 hotel reviews
Reviews in 34 cities Reviews in 34 cities
188 helpful votes 188 helpful votes
“Hyatt needs to lift its game at this Hotel”
2 of 5 stars Reviewed April 11, 2013

The so called suites were small and cramped with hardly any room to walk around the bed. We complained and were given a "disabled" room as it was larger. Having said that it was no more comfortable with a small bathroom and the bathroom sink inside the bedroom! The breakfast instead was again barely there - overcooked breakfast items, simple basic cereal and store bought sugar laden yogurts. Also the seating area is part of the lobby which is far from ideal. Finally the staff albeit pleasant personally were rushed and and a little too familiar (rather than professional). The only one that seemed to work well an diligently was the breakfast lady and she was all by herself.

  • Stayed April 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ANicholsHP, Manager at Hyatt Place Rogers, responded to this review, April 15, 2013
Thank you for taking the time to complete a survey on our hotel. I truly apologize that your stay was not a pleasant one. I want you to know we take every survey very seriously and will work to improve on all levels.
Thank you again and we hope you will give us another opportunity to serve you in the future.
Sincerely,

General Manager
Hyatt Place Rogers AR
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

62 reviews from our community

Traveler rating
    28
    24
    5
    5
    0
See reviews for
11
10
5
24
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Any
English first
Blytheville, Arkansas
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed April 6, 2013

We stayed at this hotel for the second time when we went to Crystal Bridges (another don't-miss visit).

The room was large, clean, comfortable, centrally located, and reasonably priced. The sofa made a queen-size bed. Three of us shared a room with double beds.

Jesse and another guy (sorry, don't know his name) were so nice and helpful in late afternoon/evening. Jesse even printed out coupons for free appetizers at the restaurants we visited.

The only "con" was the happy hour "discounted" wine price of $7. :)

We'll definitely stay here next time we're in this area.

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ANicholsHP, Manager at Hyatt Place Rogers, responded to this review, April 15, 2013
Thank you so much for your wonderful comments. We are so glad you enjoyed your stay and we look forward to seeing you again soon.

If you need any assistance in the furture with reservations, please do not hesitate to reach out to me.

Have a wonderful week.

General Manager
Hyatt Place Rogers, AR
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 21, 2013

I will never stay here again. It was my first trip to Bentonville and I stayed at the Hyatt Place. I finally went to lay down to relax after a long day of travel. Within 15 minutes I saw a BED BUG literally walking on the bed sheet right in front of me. I never thought you could see them. But here it was right in front of me! YUKKKK! I took a picture of it and immiediately killed it. After confirming with google images that this indeed was a bed bug, I called front desk who moved me to another room. It was 1 am and I just couldn't bare to change hotels. I reluctantly slept in a very noisy room next to the highway.

The next day I complained and asked for a make good. They told me they would look into options and after 4 days responded. They basically denied that they have any issues with bed bugs, saying that their inspectors found nothing and that "someone" may have brought it in their suitcase! Seriuosly? It would have been extremely rare that I encountered the ONLY bed bug in the hotel, within 15 minutes of being there!

Beware!

  • Stayed March 2013, traveled solo
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ANicholsHP, Manager at Hyatt Place Rogers, responded to this review, March 27, 2013
Dear Liveadventurously,

We take all guest issues very seriously, especially those regarding claims as you indicated in your review. We took immediate action on the room (and surrounding rooms) in question and are pleased to announce that the control company found NO evidence of any issues and for good measure completed a precautionary treatment. We have a letter from the inspection company to verify these findings and would be happy to share that with you. Please contact me directly and we would be happy to discuss further.

Sincerely,

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
GREENEVILLE, TENNESSEE
Top Contributor
65 reviews 65 reviews
26 hotel reviews
Reviews in 39 cities Reviews in 39 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed February 1, 2013 via mobile

This hotel was exactly as expected..comfortable, clean, great service, good breakfast and great price.
The location was great for a meeting at Wal-Mart Corporate (about 12 minutes). There is an IHoP and Atlanta bread company within a few feet of the hotel... Less than 1 minute walk. You must try Fred's Hickory Inn for dinner! We had it delivered to the room and it was honestly as good as I have ever had !!
Many shopping locations and Office Depot close by.
Will stay again!

Stayed February 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ANicholsHP, Manager at Hyatt Place Rogers, responded to this review, February 5, 2013
Thank you so much for taking the time to complete our survey. We truly appreciate your opinion and look forward to seeing you again on your next visit to NW Arkansas.

Have a wonderful week.

Hyatt Place Rogers/Bentonville AR
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arkansas City, Kansas
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed January 23, 2013 via mobile

We were excited to stay in this hotel bc it was close to everything we needed to go to. The hotel is a bit over priced for what it has. The breakfast tastes awful. We were supposed to get a military discount they reassured us we'd get one time we got our bill we didn't have one. My husband had to go down there numerous times to make sure we had recieved one.

  • Stayed March 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ANicholsHP, Manager at Hyatt Place Rogers, responded to this review, January 28, 2013
Thank you so much for completing our guest survey. Please know that we have changed our breakfast since your last visit and hope you will give us another try on your next visit to the area. Again we appreicate your time and look forward to seeing you again.

Sinceraly,

Hyatt Place Rogers/Bentonville AR
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
32 reviews 32 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed November 19, 2012 via mobile

A classic Hyatt Place, you always know what you are going to get with the mini suite effect, great widescreen TV and separate desk area for work. Really comfortable beds for a great nights sleep.
Not sure why some people moan about the location, it is right by the highway between Rogers and Bentonville. Several restaurants and a couple of bars within walking distance.

  • Stayed November 2012
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richardson, Texas
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 15 cities Reviews in 15 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed November 8, 2012

This hotel is has very modern decor, with lots of reds and blacks. Looks clean and chic. The beds are extremely comfortable and the rooms and public areas are clean.

Good wi-fi and shower with good water pressure. Friendly employees. Convenient free parking. Quiet rooms.

The price was extremely good for such a nice place. The only down side was the free breakfast. The eggs (buffet style scrambled) were cold, even right off the buffet.

I ended up eating a continental style breakfast: donuts, muffins, ect.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ANicholsHP, Manager at Hyatt Place Rogers, responded to this review, November 12, 2012
Thank you so much for taking the time to complete a survey on our hotel. We truly appreciate the feedback. I do want to apologize about the issue with the breakfast and let you know that we will make sure this issue is addressed with our staff.

We do hope to see you upon your next visit to NW Arkansas.

Sincerely,

Hyatt Place Rogers, AR Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Hyatt Place Rogers? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hyatt Place Rogers

Address: 4610 W. Walnut, Rogers, AR 72756 (Formerly Amerisuites)
Phone Number:
Location: United States > Arkansas > Rogers
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Business Hotel in Rogers
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hyatt Place Rogers 3*
Number of rooms: 103
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hyatt Hotels Corporation, Hotels.com, Cheap Tickets, Orbitz, Priceline, Despegar.com, Travelocity, Odigeo, TripOnline SA and Tingo so you can book your Hyatt Place Rogers reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Amerisuites Rogers
Rogers Amerisuites

Owners: What's your side of the story?

If you own or manage Hyatt Place Rogers, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.