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“Exceeding expectations” 5 of 5 stars
Review of Petra Moon Hotel

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Petra Moon Hotel
3.5 of 5 Hotel   |   Visitor Center Street | PO Box 216, Petra - Wadi Musa, Jordan   |  
Hotel amenities
Ranked #3 of 36 Hotels in Petra - Wadi Musa
Top Contributor
75 reviews 75 reviews
27 hotel reviews
Reviews in 46 cities Reviews in 46 cities
66 helpful votes 66 helpful votes
“Exceeding expectations”
5 of 5 stars Reviewed August 1, 2013

I can't add anything new to the good reviews other travellers wrote. These reviews are the reason what we selected Petra Moon Hotel and we were not deceived. On the contrary, having visited Jordan several times, we found this hotel really up to the western expectations. The interior and the room are much better that what you can expect looking at the building.= from outside.

We want to remark that on the day of check-out, the manager let us use the pool in the afternoon after a whooole day walking on the site. This was very much appreciated. :)

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AymanFarajat, General Manager at Petra Moon Hotel, responded to this review, August 4, 2013
Dear Valued Guest,

Thank you for taking the time to share about your recent stay with us!
The Petra moon hotel strives for excellence, and invests time, effort and resources to ensure our guests are comfortable and enjoy themselves.

Therefore, it is always nice to know that we have succeeded in doing our job.

We trust your stay in Jordan was pleasant, and hope to see you among our guests in the future.

Sincerely,

Ayman Farajat
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,120 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (161)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
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  • Swedish first
  • Any
English first
San Francisco, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 27, 2013

My husband and I loved our two night stay at Petra Moon. The room was incredibly clean and comfortable...with every "Western" amenity you'd want. The roof top pool was SO appreciated after a long hot day of hiking in Petra...and the views were so pretty as well. We enjoyed our grilled meal up on the terrace too.
The breakfast buffet was awesome- what a spread of delicious food, even made to order omelettes!
All the staff were incredibly friendly and helpful. The car service from the Jordan border was very convenient too.
The location of the hotel is steps from the main gate in to Petra. I highly recommend this hotel!!
Thank you Petra Moon!
Wendy in San Francisco

Room Tip: I did not visit the spa or fitness centers
See more room tips
  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AymanFarajat, General Manager at Petra Moon Hotel, responded to this review, July 28, 2013
Dear Valued Guest,

Thank you for taking the time to share about your recent stay at Petra Moon Hotel.
We are truly humbled by your wonderful compliments, and are so glad that our great staff, Intelligent Nutrients products, and great location made for an overall great experience. We are truly grateful to you for taking the time to recommend our hotel, and we hope that we will have the opportunity to welcome you back again!

Sincerely,

Ayman Farajat
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Senior Contributor
21 reviews 21 reviews
19 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed July 27, 2013

Very nicelly located modern hotel a short walk up hill from the visitor center. We had a very comfortable stay over 2 nights in Petra. Friendly and welcoming staff, comfortable modern rooms, very nice b/fast restaurant with good selection and live cooking section. There is also a nice roof top terrace for evening meals and sheesha service. Hotel has a pool but we did not use as it was quite cold. Hotel is also very conveniently located to the main strip in Petra with a good selection of restaurants and souvenir shops. Only feedback would be to program some more english speaking channels on the inroom satellite tv. Overall, enjoyed our stay there and would recommend to Petra visitors. Thanks also to the hotel owner who took time to get feedback on our stay when we were departing.

Room Tip: Rooms on the 4th floor can be a little noisy late at night with furniture being moved around by dine...
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  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AymanFarajat, General Manager at Petra Moon Hotel, responded to this review, July 28, 2013
Dear Valued Guest,

Thank you for taking the time to share about your recent experience at Petra Moon Hotel.
It is wonderful to read such an incredible review and it would be our pleasure to welcome you again in order for us to exceed your expectations at Petra Moon on future occasions!

Sincerely,

Ayman Farajat
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stockholm, Sweden
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 26, 2013

I stayed at the Petra Moon Hotel for two nights, and it was well worth it. Very good value for money, and almost literally beside the main entrance to Petra. Staff was very friendly, hotel was very clean, and as a plus, a very nice pool and ok restaurant in the roof top with a magnificent view. I would definitely stay there again.

  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AymanFarajat, General Manager at Petra Moon Hotel, responded to this review, July 28, 2013
Dear Valued Guest,

Thank you for taking the time to write about your recent stay at Petra Moon Hotel! It is wonderful to hear that you had such a great experience with us, thanks in part to our comfortable rooms and friendly staff. We are thrilled that you definitely plan on staying with us again in the future, and are truly grateful to you for taking the time to recommend our hotel, Thank you again for your generous compliments, and we look forward to your next stay!

Sincerely,

Ayman Farajat
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Orleans
Top Contributor
104 reviews 104 reviews
54 hotel reviews
Reviews in 58 cities Reviews in 58 cities
81 helpful votes 81 helpful votes
5 of 5 stars Reviewed July 25, 2013

One of my favorite hotels in Jordan. It was just up the hill from the entrance to Petra. The rooms were new & modern. The beds were extremely comfortable. The bathrooms were fresh & modern. There was a lovely terrace on the roof where dinner was served at night. The breakfast buffet offered many selections including a make your own omelet. The staff was friendly & helpful.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AymanFarajat, General Manager at Petra Moon Hotel, responded to this review, July 28, 2013
Dear Valued Guest,

Thank you for taking the time to share about your recent stay at Petra Moon Hotel.
We are delighted to hear that your stay with us was pleasant. Your kind words are much appreciated, in particular the ones about our service; we will make sure to pass on your praise and comments to the related teams. We are always happy to hear from a satisfied guest and we look forward to welcoming you back.

Sincerely,

Ayman Farajat
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Town Central, South Africa
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 25, 2013

We had a very enjoyable stay for 2 nights, it's very good value for money, especially for a family sharing one room. Lovely and comfortable room, friendly service, beautiful view from the roof terrace, yummy breakfast buffet. My children appreciated the little extras very much. The hotel is also conveniently close to the entrance to Petra.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AymanFarajat, General Manager at Petra Moon Hotel, responded to this review, July 28, 2013
Dear Valued Guest,

Greetings from Petra Moon Hotel and thank you for taking the time to share about your recent stay with us.

Our utmost reward is to hear enchanted guests, paying compliments about our high standards of service. We hence thank you for pointing your satisfaction out.

The Executive Chef and I felt proud to read that you had a very nice experience at our restaurant.

Looking forward to your next stay.

Sincerely,

Ayman Farajat
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manly, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 23, 2013

Slight problem with water drainage, and we were upgraded to a Suite immediately, with cocktails and fruit platter delivered, and beautiful flowers left on the bed during the evening. Met the owner of the hotel, who was a very nice and caring person. Better than many of the "5 Stay Hotels" I have stayed at over the years. Very close to the attractions of Petra. Amazing

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AymanFarajat, General Manager at Petra Moon Hotel, responded to this review, July 25, 2013
Dear Valued Guest,

Thank you for taking the time to share about your recent experience at Petra Moon Hotel.
It is wonderful to read such an incredible review and it would be our pleasure to welcome you again in order for us to exceed your expectations at Petra Moon on future occasions!

Sincerely,

Ayman Farajat
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Petra Moon Hotel

Address: Visitor Center Street | PO Box 216, Petra - Wadi Musa, Jordan
Location: Jordan > Ma'in Governorate > Petra - Wadi Musa
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Petra - Wadi Musa
#2 Romantic Hotel in Petra - Wadi Musa
#2 Business Hotel in Petra - Wadi Musa
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Petra Moon Hotel 3.5*
Number of rooms: 50
Official Description (provided by the hotel):
Petra Moon Hotel is newly reopened with four star services. The rooms of five star amenities, all day dining room, shuttle service from the hotel to all different destinations in Jordan. The location of the hotel can tell you a story for being very close to the entrance of the ancient city of Petra. The Sky Roof Terrace and Restaurant offers a variety of cocktails and snacks. The hotel has a roof swimming pool surrounded overlooking Sharrah Mountains. ... more   less 
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Also Known As:
Hotel Petra Moon
Petra Moon Wadi Musa
Petra Moon Hotel Jordan/Petra - Wadi Musa

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