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“All fur coat and no Knickers” 3 of 5 stars
Review of Moevenpick Nabatean Castle Hotel

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Moevenpick Nabatean Castle Hotel
5.0 of 5 Resort   |   Upper Main Rd, Wadi Mousa | PO Box 184, Petra - Wadi Musa 71811, Jordan   |  
Hotel amenities
Ranked #29 of 36 Hotels in Petra - Wadi Musa
Birmingham, United Kingdom
Top Contributor
62 reviews 62 reviews
25 hotel reviews
Reviews in 32 cities Reviews in 32 cities
77 helpful votes 77 helpful votes
“All fur coat and no Knickers”
3 of 5 stars Reviewed March 11, 2014

This hotel boasts 5 stars, has a very grand lobby and clearly thinks it is quite special. Sadly it hasn't got the basics right.
Our room was nice enough, decent furniture and well equipped. Unfortunately it was freezing. No heat at all in the bathroom which was also badly lit. The room had two double beds which at least meant that we could use both lots of bedding to make the temperature tolerable.
Breakfast, like so much about this hotel looked good but was barely OK.
All of the 'hot' food was cold - not lukewarm even - cold.
Drinks from the bar were eye-wateringly expensive, around £48 for a bottle of Aussie supermarket plonk. Still, nobody comes to Jordan for a drinking weekend.
No wi-fi in rooms, only the lobby.
The hotel is set on a hill out of town, too far to walk into town in the evening. On the plus side the views are outstanding.

  • Stayed March 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TWAISSI, General Manager at Moevenpick Nabatean Castle Hotel, responded to this review, April 12, 2014
Dear Valued Guest,

Thank you for taking the time to share your review on Tripadvisor.

We are delighted to know that the room and its facilities met your satisfaction.

We have also taken careful note of your comments, as they are an invaluable source to review our performance, I have shared them with the departments concerned to ensure future improvements and avoid reoccurrences.

Hoping to have the pleasure of welcoming you should your travel plans bring you back to Petra, assuring you in advance of our utmost care and attention to your comfort.

Best regards,

Abedrabo Twaissi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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139 reviews from our community

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Guildford, United Kingdom
Top Contributor
191 reviews 191 reviews
31 hotel reviews
Reviews in 83 cities Reviews in 83 cities
73 helpful votes 73 helpful votes
3 of 5 stars Reviewed March 11, 2014 via mobile

We were supposedly "upgraded" to this when we were supposed to be at the Guesthouse. We certainly didn't feel upgraded even though we had a suite which was enormous but with tiny bathroom. Breakfast very ordinary. I think our tour group were just about the only guests there on the second night. The wifi reception was very poor and very slow even when you could get a connection. I think almost everyone in our group asked for another blanket - I don't think I've ever stayed at a decent hotel with no spare blanket in the cupboard.

Stayed March 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TWAISSI, General Manager at Moevenpick Nabatean Castle Hotel, responded to this review, April 12, 2014
Dear Valued Guest,

Thank you for taking the time to share your review on Tripadvisor.

We have taken note of your comments and as they are an invaluable source to review our performance, I have shared them with the departments concerned to ensure future improvements and avoid reoccurrences.

Hoping to have the pleasure of welcoming you should your travel plans bring you back to Petra assuring you in advance of our utmost care and attention to your comfort.

Best regards,

Abedrabo Twaissi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Poggibonsi, Italy
Top Contributor
449 reviews 449 reviews
65 hotel reviews
Reviews in 132 cities Reviews in 132 cities
160 helpful votes 160 helpful votes
3 of 5 stars Reviewed January 8, 2014

It boasts five stars but obviously not really worth it. The lobby is airy and grand. When we arrived was really warm inside, despite some reviews saying the contrary even if the days were almost the same (arrived 2nd january for two nights). The first night we were given a standard room clearly in need of some urgente renovation. Beside that even furniture is outdated and lookin cheap. The buffett dinner was a nice surprise with some sweets amazingly good.
The drinks are outrageously expensive and we were charged more than 20 euros for a couple of draft beers. The next night, upon our request, we were upgraded to a suite with big lounge, very comfortable and with great view over the mountains , one of the best asset of this hotel.
Breakfast was good enough. Wi-fi only in the lobby. Other people in our group staying at Petra Moon said they were better off there.

Room Tip: Mountain front.
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  • Stayed January 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TWAISSI, General Manager at Moevenpick Nabatean Castle Hotel, responded to this review, April 12, 2014
Dear Valued Guest,

Thank you for taking the time to post your kind feedback on Tripadvisor.

We are delighted to know that you have enjoyed your stay with us and that the hotel facilities and services provided met your expectation.

We hope to have the pleasure of welcoming you back should your travel plans bring you back Petra assuring you already in advance of our utmost care and attention to your comfort.

Best regards,

Abedrabo Twaissi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Weert, The Netherlands
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
Reviews in 17 cities Reviews in 17 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed December 14, 2013

The location of this hotel is perfect. The rooms are OK, the staff is very kind and helkpfull.
The Buffet restaurant is unfortunately like a waiting hall from a train station. Very bad acoustic and a lot of peolple running around. The Foord from the buffet (dinner and breakfast) is not the best quality. therefore we decided to have a diner in the a la carte Restaurant which is really delicious.

  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
Top Contributor
122 reviews 122 reviews
20 hotel reviews
Reviews in 41 cities Reviews in 41 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed October 22, 2013

The hotel is well out of Petra so there is no question of going to a restaurant to eat out unless you get a taxi. However it is high on a hill with good views of the rocky landscape at the back of the hotel. I had a very large comfortable, clean room on the side of the hotel and despite the room facing onto the foyer there were no problems with noise from inside or outside.
A very good choice at breakfast, waiters most attentive. Reception staff friendly and helpful.

Room Tip: Rooms on the back should be quieter and have a stunning view.
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  • Stayed October 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Durban
Senior Contributor
39 reviews 39 reviews
30 hotel reviews
Reviews in 34 cities Reviews in 34 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed October 18, 2013

Our group only stayed one night after visiting Petra and arrived at sunset and left early the next morning so a full assessment of the hotel cannot be made because we didn't have time to use any of the facilities. The hotel is set on a hill with fabulous views and sunsets looking towards the Red Sea. We were upgraded to a suite of rooms because the hotel was not 100% full and these were very good but the whole ambiance of the rooms was spoiled by a cramped bathroom. Dinner was a set menu on the day we arrived and a bit tasteless but breakfast was buffet style and more than adequate. The bar service generally was a bit slow. The hotel is impressive to look at and very close to the Petra entrance. It was very chilly on the night we arrived and there were no blankets in the room and the heating/ air conditioner did not work. Although we asked for a blanket this never arrived by the time we had got into bed so wejust had to make do with what spare clothes we had to keep warm.

Room Tip: A room with a west view is a must
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  • Stayed October 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kailua-Kona, Hawaii
Senior Contributor
37 reviews 37 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed May 24, 2013

The lobby was beautiful. The room was adequate. It was clean and had all the basics. The buffet for breakfast was excellent. It had everything from western choices and local dishes. We also ate dinner at the buffet anf that had a huge selection to choose from. The location was the best part of this hotel. Petra was right there.

Room Tip: We had a room on the street side right next to street and entrance to Petra and it was quite.
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  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Moevenpick Nabatean Castle Hotel

Address: Upper Main Rd, Wadi Mousa | PO Box 184, Petra - Wadi Musa 71811, Jordan
Location: Jordan > Ma'in Governorate > Petra - Wadi Musa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#9 Luxury Hotel in Petra - Wadi Musa
Price Range (Based on Average Rates): $
Hotel Class:5 star — Moevenpick Nabatean Castle Hotel 5*
Number of rooms: 92
Official Description (provided by the hotel):
Moevenpick Nabatean Castle Hotel is a 10 minute drive from the entrance to the historic site of Petra, situated in a breathtaking secluded position on a hillside at an altitude of 1,400 metres. ... more   less 
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Also Known As:
mövenpick Petra Wadi Musa
Moevenpick Nabatean Castle Resort
Moevenpick Nabatean Castle Hotel Jordan/Petra - Wadi Musa

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