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“76 steps to the room” 3 of 5 stars
Review of Crowne Plaza Resort Petra

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Crowne Plaza Resort Petra
4.0 of 5 Hotel   |   PO Box 30, Petra - Wadi Musa, Jordan   |  
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Ranked #20 of 36 Hotels in Petra - Wadi Musa
Castle Douglas, United Kingdom
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
“76 steps to the room”
3 of 5 stars Reviewed October 16, 2013

This hotel has an excellent position being right at the entrance to Petra. However, we were given a room which required a climb of 76 steps. There were others which had more steps. To be fair we did discover a lift later which took us part way up but was not pointed out at registration. In addition the 'Cave Bar' had a wonderful atmosphere but where were the staff? Usually when we sat down we had to go and find someone to take an order. There is no swimming pool and the Wifi is not free. Definitely average after some of the wonderful other hotels we visited in Jordan (including other Crowne Plaza Hotels).

Stayed September 2013, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Resort Petra, responded to this review, October 31, 2013
Dear Stephen D,

We are disappointed to hear of the inconveniences you experienced during your stay and we can understand your frustration. We pride ourselves on delivering our guests a great experience at all times and we would like you to rest assured that the challenges you encountered are not indicative of our usual high standards. Please accept our apologies for any inconvenience this may have caused you and rest assured your comments have been shared accordingly.

Despite the challenges you faced we are pleased to note that you appreciated the location of our hotel, an aspect of our hotel that is preferred by many of our guests.

Sincerely,

Brenda J.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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325 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
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India
Contributor
19 reviews 19 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 27, 2013

It was a perfect location right nextvto the Petra visitor entrance. The breakfast was amazing as well with a wide selection. We had a nice big breakfast before we set out to tour Petra. we would definitely book at the same place the next time we visit.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide, Australia
Senior Contributor
40 reviews 40 reviews
20 hotel reviews
Reviews in 26 cities Reviews in 26 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed September 24, 2013

On arrival at Petra guest house, you are greated by the stunning bar and outside dining courtyard, built into the rock walls. It's located right beside the new petra visitor centre, and by the main gate. The hotel is fresh, modern and clean in the public areas and the rooms, which are really nice. The quality of the building finishes at this hotel make it somewhere above a 4-5 star. We stayed in the new hotel accommodation, but there is motel style units outside, which seemed to be part of the old establishment and need upgrading to the standard of the new building. The staff are warm and friendly from the front desk, to room attendants to the food and beverage staff, which is always a good sign. The restaurant is well set up with good food and great service, although they only seemed to have a full buffet on the menu. The outside courtyard was a beautiful place to chill and unwind after spending the day inside petra. wifi was $5 a day, but it worked well. There are also lots of restaurants within 5minutes walk if your keen to venture away from the hotel. I highly recommend the quality of room and service at this hotel.

Room Tip: Ask for the new inside hotel, rather than the old motel units!
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
23 reviews 23 reviews
17 hotel reviews
Reviews in 19 cities Reviews in 19 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed September 17, 2013 via mobile

We stayed at the Guest House by Crowne Plaza which was in no way a Crowne Plaza quality establishment but still o.k. There were two sections to the hotel, one was much newer than the section we stayed in. Yes, the rooms are looking tired as advised by other reviewers and our fridge did not work. We reported this on departure so don't know if it was fixed. Housekeeping were slack. An empty glass was sitting on the terrace near our room when we arrived and was still there on our departure two days later and our free water was delivered after 3pm and was hot from being in the sun. We couldn't cool it because our fridge did not work. On the day we checked out the housekeeping guy stood outside our door hours before check-out time. We saw him walk past our door but he didn't knock. In the end my husband opened the door and asked what he wanted...He didn't have a reason for being there. It was really creepy. Breakfast buffet was great.

Stayed September 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Resort Petra, responded to this review, October 2, 2013
Dear Quicker5,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are sorry for the inconvenience the service you received from our hotel may have caused. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. Rest assured, your comments will be used for review and actions will be taken accordingly to ensure similar incidents could be avoided.

While we understand that your stay was less than satisfactory, we hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Krysllin G
Case Manager
IHGCare
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Jakarta, Jakarta Raya, Indonesia
Top Contributor
252 reviews 252 reviews
51 hotel reviews
Reviews in 90 cities Reviews in 90 cities
228 helpful votes 228 helpful votes
3 of 5 stars Reviewed August 19, 2013

The location of this hotel is excellent; at the entrance of Petra site. The breakfast was average and standard; nothing special. The view from this hotel, especially very early in the morning, was very special; reddish & brownish :-) There was really a quite big accident with our group when the hotel staff forgot to provide the requested wake up calls to our group members while we needed to depart early. Consequently, almost all the group members were late for breakfast and needed to take their breakfast in hurry :-( The arrangement of the room numbers is also quite confusing.

Room Tip: Don't rely on the wake up call service from the hotel and take your time to find your room as th...
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  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Resort Petra, responded to this review, September 5, 2013
Dear Octovianus G,

Thank you for sharing your experienced about your stay with us. We assure you that we are committed to delivering quality in all aspects of the guest experience and appreciate your feedback. We apologize if the hotel failed to meet your expectations particularly with the level of staff service and breakfast. Thank you for your feedback as it informs us of ways in which we may better serve our guests to further guest satisfaction. We do hope you decide to give us another chance for a future stay.

Sincerely,

Zelyn N
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Budapest, Hungary
Top Contributor
71 reviews 71 reviews
21 hotel reviews
Reviews in 33 cities Reviews in 33 cities
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed August 14, 2013

Very nice hotel, very close to the main entrance of Petra. Services are good, rooms are excellent. Breakfast (included) is average. Overall food/restaurant quality is slightly above average. Keep in mind that there are many good hotels/motels in Petra/Wadi Musa so if you're willing to walk 10-20 minutes to the main gate you could save a lot. The Cave Bar (2000 years old bar) is a totally unique experience that you must see.

  • Stayed August 2013, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, ON, Canada
Senior Contributor
38 reviews 38 reviews
20 hotel reviews
Reviews in 21 cities Reviews in 21 cities
93 helpful votes 93 helpful votes
5 of 5 stars Reviewed March 25, 2013 via mobile

I was not a guest here but at the Edom hotel close by. I went to the cave bar which is very special and worth a visit. We loved the shisha, attentive staff and the friendly manager, however the local dj was a bit rude and a smart Alec towards tourists. I saw the lobby and public areas of the hotel and was very impressed. If the renovation is complete, I would not hesitate to book this lovely hotel. If you tire of the food, mystic pizza next to the mivenpick is fantastic and reasonable!

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Resort Petra

Address: PO Box 30, Petra - Wadi Musa, Jordan
Phone Number:
Location: Jordan > Ma'in Governorate > Petra - Wadi Musa
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotel in Petra - Wadi Musa
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Resort Petra 4*
Number of rooms: 147
Official Description (provided by the hotel):
Closed for renovations. Set against a breathtaking view of Petra mountains lays the Crowne Plaza Resort Petra. Besides the unique view provided from the hotel's patio of the dramatic Petra Mountains, the Crowne Plaza Resort Petra is only steps away from the visitor's entrance to the siq and the old city with its world famous archaeological sites. Crowne Plaza Resort Petra offers 147 rooms including 3 suites and 30 superior rooms. 31 hillside chalets tucked into the Petra rock face overlooking the visitor's entrance the site. Facilities include: Heated outdoor swimming pool and 3 Restaurants, lobby bar, evening cocktail lounge with dance floor, conference room, 2000 year old 'Nabatean Tomb' the Cave Bar is fronted with a large piazza ideal for groups and incentive gatherings with space to cater for up to 200 guests are some of our services, dining & entertainments. Don't miss out visiting The Basin Restaurant in the old city with its exceptional settings for lunch. Outside catering can be arranged by our staff in a variety of unique locations outside the hotel, and local entertainment will bring traditional flavor to your event. ... more   less 
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Also Known As:
Crowne Plaza Resort Petra Hotel Petra / Wadi Musa
Crowne Plaza Hotel Petra
Crowne Plaza Resort Petra Jordan/Petra - Wadi Musa

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