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“Great location! shame about the noise and very poor breakfast!” 2 of 5 stars
Review of La Maison Hotel Petra

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La Maison Hotel Petra
3.0 of 5 Hotel   |   Tourism Street | Behind Movenpick Resort Petra, Petra - Wadi Musa 71810, Jordan   |  
Hotel amenities
Ranked #16 of 36 Hotels in Petra - Wadi Musa
Manchester, United Kingdom
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
“Great location! shame about the noise and very poor breakfast!”
2 of 5 stars Reviewed April 28, 2011

Stayed here as part of a group tour!

Hotel on the outside looks great but it isnt.

Plus points - Location!

Bad points -
Rooms below restaurant have a great wakeup call! The scraping of chairs above you at 6am play havoc with your sleep, do not met a room on M level, you will be woken up early or kept awake if you go to bed early!
Bathrooms -
Very poorly designed bathroom, great if you want to wash feet in shower while sitting on loo! and shower curtain did not fit which flooded floor!
Connecting Rooms.
Paper thin doors so you may as well be sleeping with the person next door.
Breakfast
Very poor selection!

I would not recomend this hotel!

Room Tip: Do not stay on M level! you will not sleep!
See more room tips
  • Stayed April 2011, traveled solo
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lamasion, General Manager at La Maison Hotel Petra, responded to this review, April 29, 2011
Dear Esteemed Online Guest,

Thank you for taking the time to communicate to us on Tripadvisor why we did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

We can be in contact with you via email and or thru telephone to make our best attempt in regaining your confidence in our Hotel. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.

Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied Guest. It’s our goal to retain you as a satisfied guest and will hope to serve you again in the future.

Thank you,

Mahmoud Farajat
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

348 reviews from our community

Traveler rating
    99
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    80
    47
    17
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52
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46
10
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
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A TripAdvisor Member
4 of 5 stars Reviewed April 25, 2011 via mobile

We stayed at La Maison petra for 2 nights. The location is superb and the service is very good. Rooms are clean, breakfast is really good and the staff are very professional. To make it short, it's highly recommended

  • Stayed April 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lamasion, Manager at La Maison Hotel Petra, responded to this review, April 26, 2011
Dear Esteemed Online Guest,

Thank you very much for posting your review on Tripadvisor. We were delighted to read you were happy with the hotel and it's services on this occasion and we look forward to welcoming you back to the La Maison Hotel next time you travel to Petra.

Thank you and please accept our sincere appreciation

Mahmoud Farajat
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madrid, Spain
1 review
5 of 5 stars Reviewed April 22, 2011

i been to jordan several times and my favorite city is petra, they call it " Rose City" i stayed in La Maison Hotel - petra this time with a group. the hotel is just marvelous, the employees are well-trained and they look after us by heart, the rooms are new and cleaned, the food is oriental and very tasty and i ike the wine they serve to us. only i was not able to use internet in the room but its okay in the lobby. very memorable stay. for sure i will come again to the hotel and this time i will come not with group in order to stay 4 days.

  • Stayed April 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lamasion, Manager at La Maison Hotel Petra, responded to this review, April 26, 2011
Dear Esteemed Online Guest,

Thank you very much for posting your review on Tripadvisor. We were delighted to read you were happy with the hotel and it's services on this occasion and we look forward to welcoming you back to the La Maison Hotel next time you travel to Petra.

Thank you and please accept our sincere appreciation

Mahmoud Farajat
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
24 helpful votes 24 helpful votes
1 of 5 stars Reviewed April 19, 2011

We just recently stayed in this venue. It was booked through a tour operator from Jordan. As we arrived quite late and left the next morning, we didn't expect anything outstanding or extraordinary luxurious. However, this hotel was beyond our expectations - in a negative way.

The location, indeed, is very good. The hotel is located right above the Moevenpick Hotel which is opposite the entrance to Petra. Hence, it's just minutes to walk to Petra from the hotel. The service was also good with waiters being helpful and nice. However, I haven't had any requests so can't really give a valued opinion on the service.

The rooms were awful. Especially the cleanliness was shocking. There were hairs all over the bathroom floor and even in the bedroom. There was also dental floss on the floor in the bathroom. The seat of the toilette was broken and not fixed on the toilette anymore but just placed loosely on it. There was trash of other guests in the bins in the bedroom and bathroom. Moreover, the toilette itself wasn't cleaned either. Two of the towels appeared to already have been used before. To be honest: it was totally disgusting! In addition, the air con in the room - despite being switched on - was not working. It just made a terrible noise and was blowing bacteria into the room.

This opinion might sound extreme. However, despite having stayed in lots of luxury hotels around the world I experienced many low cost and mid class hotels as well. I never had such a bad experience when it comes to a clean room.

As we didn't expect the other rooms to be any better, we just decided to move out of the hotel to the Moevenpick located right 50m away. A choice that was worth the additional money.

  • Stayed April 2011, traveled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lamasion, Manager at La Maison Hotel Petra, responded to this review, April 26, 2011
Dear Esteemed Online Guest,

Thank you for taking the time to communicate to us on Tripadvisor why we did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

We can be in contact with you via email and or thru telephone to make our best attempt in regaining your confidence in our Hotel. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.

Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied Guest. It’s our goal to retain you as a satisfied guest and will hope to serve you again in the future.

Thank you,

Mahmoud Farajat
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amman, Jordan
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed April 10, 2011

Staff and Management of Dakkak Tours International made a team building trip to Petra and Wadi rum with an overnight in Petra . We were looking for a hotel that can give us what we desire of comfort after the exhausting yet exquisitely challenging day in wadi rum ! we wanted a leisure hotel to stay in that is as near as possible to the touristic site of Petra !
we thought we can try staying at the Newly established the La Maison Hotel as we thought our stay would be a good idea , thus its newly renovated plus its one of the closest hotels to site of Petra .
The hotel's offerings and services matched a 4 stars Superior hotel , our staff was truly satisfied . we enjoyed our stay and loved the hotel's food . The staff of the La Maison were extremely nice and now we recommend this hotel for our clients too.

Rania Alahmad
Marketing Executive at Dakkak Tours International DMC

  • Stayed March 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mahmoud F, General Manager at La Maison Hotel Petra, responded to this review, October 16, 2012
Dear Esteemed Online Guest,

Thank you very much for posting your review on Tripadvisor. We were delighted to read you were happy with the hotel and it's services on this occasion and we look forward to welcoming you back to the La Maison Hotel next time you travel to Petra.

Thank you and please accept our sincere appreciation

Mahmoud Farajat
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newark-on-Trent, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed March 31, 2011

This hotel is just a 5 minute walk from the Petra site. This is handy because it is quite a long way down to the ancient ruins. There are some handy shops and cafes nearby as well as the museum of bedouin life.
Breakfast was really nice. A chef cooked omlettes to order and there was fresh fruit. The rooms were clean and bright. The service was very good.

  • Stayed March 2011
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lamasion, Manager at La Maison Hotel Petra, responded to this review, April 26, 2011
Dear Esteemed Online Guest,

Thank you very much for posting your review on Tripadvisor. We were delighted to read you were happy with the hotel and it's services on this occasion and we look forward to welcoming you back to the La Maison Hotel next time you travel to Petra.

Thank you and please accept our sincere appreciation

Mahmoud Farajat
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, Oregon
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 23, 2011

We stayed at the La Maison in Wadi Musa and used it as our homebase to spend three days touring Petra. Most hotels in the area have to ferry their guests to the ruins, but this hotel is located right next to the entrance. Our room was very affordable, a good size and everything was sparkly clean. Best of all was the service at the hotel, from the front desk to the dining room, all were knowledgeable and friendly and they made our stay truly memorable. The breakfast buffet was the best that we found in Jordan! We highly recommend La Maison (it is listed as the Petra Inn in the current issue of Lonely Planet - Jordan), it's a great deal and a wonderful hotel!

  • Stayed March 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lamasion, Manager at La Maison Hotel Petra, responded to this review, April 26, 2011
Dear Esteemed Online Guest,

Thank you very much for posting your review on Tripadvisor. We were delighted to read you were happy with the hotel and it's services on this occasion and we look forward to welcoming you back to the La Maison Hotel next time you travel to Petra.

Thank you and please accept our sincere appreciation

Mahmoud Farajat
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about La Maison Hotel Petra

Address: Tourism Street | Behind Movenpick Resort Petra, Petra - Wadi Musa 71810, Jordan
Location: Jordan > Ma'in Governorate > Petra - Wadi Musa
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Style:
Ranked #16 of 36 Hotels in Petra - Wadi Musa
Price Range (Based on Average Rates): $
Hotel Class:3 star — La Maison Hotel Petra 3*
Number of rooms: 76
Official Description (provided by the hotel):
An enthralling unique spot , five minutes walking distance from the Jordanian world wonder ; the Red Rose City of Petra , and not far from the Mövenpick RESORT PETRA - . La Maison Hotel - Petra has set up an upscale identity after a complete renovation to create a modern 3 starts Hotel. ... more   less 
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Also Known As:
La Maison Hotel Petra Jordan/Petra - Wadi Musa

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