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“Excellent value for money” 5 of 5 stars
Review of Sharah Mountains Hotel

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Sharah Mountains Hotel
3.0 of 5 Hotel   |   Mian Street | City Center, Petra - Wadi Musa 68, Jordan   |  
Hotel amenities
Ranked #2 of 36 Hotels in Petra - Wadi Musa
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Excellent value for money”
5 of 5 stars Reviewed August 3, 2014

Very impressed with the hotel in terms of size and cleanliness of room. Everything is new which helps. The wifi was free though a little patchy and we had to ask for the hot water to be turned on and then wait 15 mins to shower. Neither a big deal.

  • Stayed August 2014
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mahmoud M, General Manager at Sharah Mountains Hotel, responded to this review, August 4, 2014
Thank you for writing a review of Sharah Mountains Hotel and giving us a 5 star rating. We try to accommodate all our guests with the best service. We apologize for the patchy WIFI and that you had to wait for the hot water. Though you were satisfied in your stay with us, we hope that we can do better going forward. You are welcome back anytime and hope you have safe travels.
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104 reviews from our community

Traveler rating
    72
    21
    8
    3
    0
See reviews for
20
34
8
3
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
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English first
Madrid, Spain
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 30, 2014

This hotel is highly recommended if you are planning to stay 1, 2 or 3 days visiting Petra. We stayed 2 nights there. It has the best bed in Jordania!! huge and superconfortable, which is very important because Petra is very big and you will need a nice rest to recover your energy (we've just returned for a 10 days and Jordania and there is so much to see that is very important to sleep well. The hotel is completely new, beautiful rooms, clean, free WIFI, new air conditioning, good breakfast (with cheese omelletes :) Although the very best was the friendly welcome of Mahmud, his owner, he helped us a lot during our stay in Wadi Musa.

Room Tip: The hotel is very well located and I believe all the rooms are nice althoigh I always like tostay in...
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mahmoud M, General Manager at Sharah Mountains Hotel, responded to this review, August 4, 2014
Thank you for your excellent review of Sharah Mountains Hotel. We are happy to hear that you enjoyed your stay and especially appreciate the detail about our comfortable beds. We try to make all our guests feel comfortable and welcome. Special thank you for your kind words about Mahmoud. We hope to be your host again in the future. Welcome anytime.
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Seattle, Washington
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 6, 2014

Just walked by the hotel and saw how clean and welcoming the lobby looked, so decided to ask about a room. Was very very pleased with the service, and with breakfast the next morning. Ask for the feta omelett and you'll be happy.

  • Stayed July 2014, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mahmoud M, General Manager at Sharah Mountains Hotel, responded to this review, July 15, 2014
Thank you for your excellent review of our hotel. We are happy that you were attracted to the welcoming atmosphere and cleanliness of our hotel. We are glad you enjoyed your stay and hope that you will revisit us in the future. Have safe travels.
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oxford
Top Contributor
70 reviews 70 reviews
26 hotel reviews
Reviews in 31 cities Reviews in 31 cities
64 helpful votes 64 helpful votes
2 of 5 stars Reviewed July 2, 2014

Asked for warm water twice..but only cold greeted me. Toilet seat came off as did the unit for the shower head. Room was cramped. Friendly welcome and accommodating. Breakfast was okay.altogether a mediocre stay.

Stayed July 2014, traveled with friends
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Mahmoud M, General Manager at Sharah Mountains Hotel, responded to this review, July 11, 2014
Thank you for taking the time to write us a review. We apologize for the hot water, the shower head and the toilet seat. We are sorry to hear that you did not have a good experience during your stay. We appreciate your feedback and have fixed the problems that you mentioned. We hope in the future, if you return to Petra, that you will give us the opportunity to redeem ourselves and provide you with a good experience. Thank you and best wishes from Sharah Mountains Hotel.
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London
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 13, 2014

The room was clean, and the bed was super comfy. I had booked as a single female traveller. When my friend decided to come along, we were told that she could not take the other bed in my twin room....she would have to book and pay for another room. A threat to go elsewhere soon resolved that issue. No hot water for most of the duration of my 3 night stay.
Do watch out for the tax, added onto your bill.... Don't pay it, even. When we asked about it, it was removed from the bill without argument.
Honestly, I think it was the manager, who made every effort to resolve problems. The 'big' guy, on the other hand, was aggressive, rude and inappropriate with my friend, more than once.
I can't say the food was great, but some effort was made to please, I suppose.
Don't count on an early wake-up call either... It didn't happen.
Expect to pay 5JD to visit the pool up the road at Amrar.

  • Stayed June 2014, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gothenburg, Sweden
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 11, 2014

Good hotel in a good location in Petra .
As a family with 3 kids under 10 the hotel were able to get us 2 rooms that linked with one another behind 1 secure outer door (rooms 201 and 202). Perfect for us as gave kids there own room and our bigger room had separate lounge area with basic kitchen facilities. Manager also provided an extra bed for the kids room at no extra charge.
Very clean and staff very pleasant and helpful.
Wifi throughout hotel and breakfast provided each morning as part of the room rate (variety at breakfast could be a bit better).
All in all great value for what we got and have seen 4 star hotels with less to offer.
.

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Israel
Senior Contributor
30 reviews 30 reviews
23 hotel reviews
Reviews in 23 cities Reviews in 23 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed June 7, 2014

We spent 1 night in the hotel.
The room was large for the three of us.
The wifi was great.
The room was very clean, and it is near the city center, so you have good restaurants nearby.

I recommend this place to people visiting Petra.

Stayed June 2014, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sharah Mountains Hotel

Address: Mian Street | City Center, Petra - Wadi Musa 68, Jordan
Location: Jordan > Ma'in Governorate > Petra - Wadi Musa
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#1 Family Hotel in Petra - Wadi Musa
#3 Romantic Hotel in Petra - Wadi Musa
Price Range (Based on Average Rates): $
Hotel Class:3 star — Sharah Mountains Hotel 3*
Number of rooms: 45
Official Description (provided by the hotel):
Sharah Mountains Hotel is situated just 2 kilometres from the historic city of Petra. It is a three star hotel , offers air-conditioned rooms and room service. Shuttle service to Petra ruins is free to go and back. Rooms at Shara Mountains Hotel feature bright linens and whitewashed walls. En suite bathrooms have both hot and cool water. All rooms include satellite TV and air conditioned. Daily breakfast is served in Sharah Hotel's restaurant. The hotel can arrange guided tours. Guests also have access to the nearby swimming pool and Turkish bath at a reduced price. We welcome to pick our guests up from airports, Amman, Aqaba and borders. ... more   less 
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Also Known As:
Sharah Mountains Hotel Jordan/Petra - Wadi Musa

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