We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“A small "taste" of a great hotel” 4 of 5 stars
Review of Premier Luxury Mountain Resort, Bansko

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save
You added Premier Luxury Mountain Resort, Bansko to your Saves list
Premier Luxury Mountain Resort, Bansko
5.0 of 5 Hotel   |   11, Karamanitza Str. | Gramadeto area, Bansko 2770, Bulgaria   |  
Hotel amenities
Ranked #4 of 95 Hotels in Bansko
Thiva, Greece
1 review
1 helpful vote 1 helpful vote
“A small "taste" of a great hotel”
4 of 5 stars Reviewed August 20, 2013

First i want to say that i rate your hotel "very good" beacause i believe that "excellent" is for God :) ...The hotel is perfect inside and outside.Service is very good and all people there so helpful.The location is very good, near the lift and close to the center of Bansko at the same time. Breakfast is rich and dinner too.Our room was very big and so clean. We loved the view from outside piscina. Spa facilities are very good and the prices reasonable. Our next time there will be in winter and for more days. Thank you so much for your services

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PREM1ER, Manager at Premier Luxury Mountain Resort, Bansko, responded to this review, September 3, 2013
Dear Mr. Koutsoukos

We would like to thank you for staying at Premier Luxury Mountain Resort and for writing this thoughtful and constructive review. It is a great pleasure to read that you had a comfortable holiday with us and that you are satisfied with the service we provide and our facilities. The fact that you enjoyed your stay so much and that you are going to visit us again makes us extra happy.

We are looking forward to welcome you back and make your next stay even greater.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

277 reviews from our community

Traveler rating
    196
    53
    22
    3
    3
See reviews for
75
115
4
13
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Sofia, Bulgaria
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed August 20, 2013

Overall we were very disappointed by the bad service provided by some of the staff. This is not a 5star hotel. Better go to Kempinski...

-
1. We announced we are coming with our baby son, but got the apartment most far away from the elevator and the Spa (overlooking an 'eternal' construction side).
2. Upon arrival around 4-5 p.m. there was no fruit plate or wine in the room. I asked for it but nothing happened. I had to ask again and finally we got it after we returned for dinner.
3. The free wine was a bottle of 2lv value and horrible taste.
4. No one offered us help with our luggage!
5. We came to the hotel with a prepaid package including 2 dinners at the Amvrosia restaurant. The first evening we went there and the staff told us it is closed the whole evening and that we have to eat in the buffet restaurant. No compensation was offered or refund of the money we paid for having a dinner in Amvrosia. Not even any apologies were made! When we returned from dinner and passed the lobby, we saw that people were eating in the Amvrosia restaurant.Obviously it was a lie that the restaurant would be closed the whole evening.
6. The second evening there was a long hair in my main dish at Amvrosia restaurant. This means they do not keep simplest hygienic standards like wearing hair nets in the kitchen, quite disgusting...

+
1.The pool temperature (inside pool in the Victoria SPA) of 32 degree was great for our baby son. He had a great time in the pool. We were surprised, as the Victoria SPA in Sofia has a 18 degree cold pool but claims it to be 28 degree.
2. The waiter and the manager who worked at Amvrosia restaurant made a good impression.
3. Wine prizes in Amvrosia are very fair.

Room Tip: deny the room 527 in case they offer it to you
See more room tips
  • Stayed August 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PREM1ER, Manager at Premier Luxury Mountain Resort, Bansko, responded to this review, September 3, 2013
Dear Gregor T

First of all we would like to thank you for choosing Premier Luxury Mountain Resort for your accommodation.

We are truly sorry about your experience when staying with us. Please be assured that the comments about the swimming pool have been passed to the right people and situations like this will not come up again.
We also apologize if you were disturbed by the noise from outside . We sincerely thank you for your feedback and your constructive comments since it gives the opportunity to improve on the products and services that we offer. We took extra care with additional training for our reception desk employees in order to make sure that your next experience with us will be absolutely perfect.

We hope to see you again at Premier Luxury Mountain Resort and show you what our hotel is really about.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sofia, Bulgaria
1 review
4 of 5 stars Reviewed August 20, 2013

Best hotel in Bansko, great location, good food, nice pool , good price.
Some issues with the Air Conditioner in the room.
Breakfast in the basement.
In the middle of the massage they ask for extra services with extra payment.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PREM1ER, Manager at Premier Luxury Mountain Resort, Bansko, responded to this review, August 27, 2013
Dear Danel d

Thank you staying at Premier Luxury Mountain Resort and for your constructive review. We are more than glad to read that you had such a pleasant stay as you describe. Please be sure that your valuable comments and feedback will be passed onto the right people in order to make your next vacation with us even greater.

We are looking forward to see you again at Premier Luxury Mountain Resort.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Thessaloniki, Greece
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 20, 2013

I visited Bansko for second time and for the first time I stayed in Premier Luxury Mountain Resort for two days. We stayed in a suite with my wife and my daughter and it was an excellent environment. Everything was convenient, very well decorated and clean. The service was really excellent and there was a selection of spa services to use. Thansk for everything and hope to be able to visit Bansko in near future again.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PREM1ER, Manager at Premier Luxury Mountain Resort, Bansko, responded to this review, August 27, 2013
Dear Christos

Thank you very much for choosing Premier Luxury Mountain Resort for your stay in Bansko. Reading your review makes us extremely happy and the fact that you enjoyed "excellent service" as you write is a great pleasure for us.

We are looking forward to welcome you back at Premier Luxury Mountain Resort really soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 16, 2013

I visited Bansko for the first time in July 2013 and stayed at the Premier Luxury Mountain Resort. The Hotel was excellent in everyway my room was beautiful and overlooked the pool with the mountains in the distance. The staff were fantastic each and everyone of them and they really made my stay exceptional. The restaurants and bars excelled. I cant express enough what a beautiful place the Premier is with the most professional and friendly staff I have ever experienced during my travels. I have returned and already have started planning to return in March 2014 with my family for our skiing experience.

Room Tip: Over looking the pool guarantees beautiful mountain scenes.
See more room tips
  • Stayed August 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PREM1ER, Manager at Premier Luxury Mountain Resort, Bansko, responded to this review, August 27, 2013
Dear Tanya B

We would like to say a big "thank you" for staying at Premier Luxury Mountain Resort and for writing this review. It is a great pleasure to read that you enjoyed you stay with us so much and that you are so pleased with our service and our facilities. It is really important for us to have happy and satisfied guests since this is the best reward for efforts to provide top-quality accommodation services.

We are looking forward to see you and your family again at Premier really soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Skopje, Republic of Macedonia
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed August 15, 2013

I was first time in summer in Bansko and had a excellent vacation in this hotel. We spent 5 days in August 2013. On arrival we got presents for the kids and got upgrade to executive suite with more than 100 m2. The rooms in the suite was big and clean. The hotel service was great. The hotel staff was very helpful and polite. I can recommend this hotel for perfect summer holiday. I will certainly come again with my family. The only negative thing is that part of the road to the hotel has quite holes that it was pretty hard to avoid wit the car. I am sure that the management will arrange this problem with the municipality.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PREM1ER, Manager at Premier Luxury Mountain Resort, Bansko, responded to this review, August 19, 2013
Dear Madam / Sir

We would like to thank you for choosing Premier Luxury Mountain Resort for your summer holidays and for writing this constructive review. We are more than glad you and your family enjoyed your room and that we could offer you an "excellent vacation" as you write. Your comments are valuable since they help us provide even greater holiday experiences to every guest.

We will be more than glad to see you and your family again at Premier Luxury Mountain Resort really soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Istanbul
1 review
5 of 5 stars Reviewed August 11, 2013

This was our first time in Bansko in summer and all we can say is that we had a very relaxing vacation thanks to hotel Premier. Clean and big rooms and the welcomed us with a cold bottle of wine in the room. The people in the hotel are very helpful and polite. The service and the food are excellent although a bit more expensive than the rest of the village but you expect this for a lux hotel. We liked this hotel very much and the prices for the summer are very good.

Room Tip: Choose a room with nice view. It is really nice when you open the window in the morning.
See more room tips
  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PREM1ER, Manager at Premier Luxury Mountain Resort, Bansko, responded to this review, August 19, 2013
Dear Burak O.

Thank you very much for staying at Premier Luxury Mountain Resort and for your review. We are extremely happy to see that you had such a great vacation with us and you are satisfied with our services and facilities.

We are looking forward to welcome you back at Premier Luxury Mountain Resort for your next holiday.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Premier Luxury Mountain Resort, Bansko? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Premier Luxury Mountain Resort, Bansko

Address: 11, Karamanitza Str. | Gramadeto area, Bansko 2770, Bulgaria
Location: Bulgaria > Blagoevgrad Province > Bansko
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Luxury Hotel in Bansko
#3 Spa Hotel in Bansko
#3 Romantic Hotel in Bansko
#4 Family Hotel in Bansko
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Premier Luxury Mountain Resort, Bansko 5*
Number of rooms: 125
Official Description (provided by the hotel):
Premier Luxury Mountain Resort is a new 5 star hotel situated on the foothills of Mountain Pirin, in the town of Bansko. Surrounded by the outstanding nature of Pirin and offering luxury accommodation, gourmet dining, superior spa and wellness facilities and top class services in a peaceful environment, Premier Luxury Mountain Resort is the place for you. Whether you wish to have an active time in nature, relax, enjoy special spa treatments and spend quality time with your family and loved ones, we will be glad to accommodate you in our luxurious rooms and suites and offer our excellent services.The hotel is located at a walking distance from the gondola ski lift station and Bansko's historic center. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, TripOnline SA, Despegar.com, getaroom.com, Odigeo and Tingo so you can book your Premier Luxury Mountain Resort, Bansko reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Premier Luxury Mountain Resort, Bansko Hotel Bansko

Owners: What's your side of the story?

If you own or manage Premier Luxury Mountain Resort, Bansko, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.