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“lovely stay” 5 of 5 stars
Review of Premier Luxury Mountain Resort, Bansko

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Premier Luxury Mountain Resort, Bansko
5.0 of 5 Hotel   |   11, Karamanitza Str. | Gramadeto area, Bansko 2770, Bulgaria   |  
Hotel amenities
Ranked #4 of 95 Hotels in Bansko
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“lovely stay”
5 of 5 stars Reviewed February 18, 2013

Arrived on 9 th feb 2013, very welcoming staff, spotless accomodation , beautiful spa, pool and saunas, rooms lovely , food good .would go again, all the family enjoyed it just went too quick. went for a weeks skiing trip,

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PREM1ER, Manager at Premier Luxury Mountain Resort, Bansko, responded to this review, February 26, 2013
Dear Madam / Sir

We would like to thank you for choosing Premier Luxury Mountain Resort for ski holidays. It was a great pleasure having you here and the fact that all the members of family enjoyed the stay and had a pleasant experience makes us really glad.

We are looking forward to welcome you all back at Premier Luxury Mountain Resort.
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277 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Sofia, Bulgaria
Senior Contributor
40 reviews 40 reviews
27 hotel reviews
Reviews in 36 cities Reviews in 36 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed February 18, 2013

Exceptional service, something still rather rare in Bulgaria. Upon arrival we were warmly greeted by the bell boys who took care of our luggage and parked the car.

Front desk were professional and efficient. Smooth checkin and we were off to our junior suite.

Very clean and spacious. Very warm too! Not badly stocked minibar. Coffee making facility with 4x Nescafe instant coffees included. Clean bath, quality toiletries.

The only negative is the heating system. While it does it job perfectly, it made our living miserable by drying up the air beyond all acceptable borders. It was awful, you wake up in the morning with dried up mouth and throat. Turning it off would make the room cold very quickly.

The Spa is really small and was crowded during our stay. The Bally massage was ok, I felt the Spa was overpriced. Only a few chairs around the pool.

The lobby bar, Nectar has awesome ambience except it was seriously overpriced. Both food and drinks were priced like you are in the Maldives.

Overall, a great hotel with well trained staff.

  • Stayed February 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PREM1ER, Manager at Premier Luxury Mountain Resort, Bansko, responded to this review, February 26, 2013
Dear Mr Hristo M,

Thank you for your thoughtful review and for choosing Premier Luxury Mountain Resort for your holidays in Bansko. It is a great pleasure for us to see that you are satisfied and happy with our service and our hotel. We appreciate all comments, good and bad, but it is reviews like this one that make us proud of our Bansko jewel. We assure you, your comments and suggestions will not go to waste and hopefully next time your stay will be absolutely perfect!

It will be a pleasure to welcome back at Premier Luxury Mountain Resort again.
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2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 14, 2013 via mobile

Writing this review from the bar which has all glass around area and gives great relaxing feel...snowing as well.

The hotel delivers up to 5 star as everything is well thought through. 2 restaurants, kids soft play room, bigger kids entertainer room, games room, spacious bar and fantastic Spa with decent size pool ( bigger than any Hilton i've been to).

Being British-Bulgarian I know what to expect from bulgarian service. I am very plesantly surprised by the friendliness and helpfulness of the staff (rather unusual for bulgaria) in all departments - everything delivered with a smile!

Food is just brilliant, both variety and quality with labels in Bulgarian and English and on site chef for making pasta or omlets.

The room we stayed was very big with king size bed and mountain view. Has balcony as well although not much of an use in the winter.

Hotel location is a bit remote from the cabin lift but shuttle buses run every 15 min, all day long!

Overall one very happy guest. Booked with Balkan Holidays which made it a great value. Will definitelly return.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PREM1ER, Manager at Premier Luxury Mountain Resort, Bansko, responded to this review, February 26, 2013
Dear Sir

Thank you for staying at Premier Luxury Resort and for this great review. We are glad to read that our facilities and our service made you so happy and that you had a comfortable and pleasant stay.

We are looking forward to see you again at Premier Luxury Mountain Resort.
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Bucharest
Top Contributor
55 reviews 55 reviews
34 hotel reviews
Reviews in 32 cities Reviews in 32 cities
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed February 13, 2013

First the bad things:
* If you arrive early you have to pay an extra day at full rate. There is no "early arrival".
* Junior Suite should be bigger and better than a regular double room. It is just bigger and uglier.
* In Bansko there is a "non-smoking policy". If you want to take away from breakfast one coffee and a sandwich you should pay extra.
* The ski rental office from the hotel is very expensive comparative with the city's rental offices.
* Some waitress are nice only if you tip them.

The good things:
* Staff is very kind and helpful in hotel & restaurant.
* The services are very good.
* Exchange rate in hotel is very good.
* The pool & spa are is very (VERY) good.

Overall after couple trips in Bansko I could say that the price vs qualty factor is not even near the best you can find in Bansko.

  • Stayed February 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PREM1ER, Manager at Premier Luxury Mountain Resort, Bansko, responded to this review, February 18, 2013
Dear Mr Petru,

Thank you so much for staying with us and for taking the time to provide us with your comments, by doing that you give us an opportunity to improve our services and continue to strive to offer the best quality of accommodation and services.

We sincerely hope that you will give us another chance in the future.
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Cardiff, United Kingdom
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 13, 2013

Stayed at the hotel for 1 week in Feb 2013 as 2 couples on ski trip. Our experience overall was very very good - hotel staff are all extremely helpful and seem genuinely nice people who are pleased to help whenever they can. Food was good - varied every night on themes, hotel bar was nice with very helpful staff, waiters in the buffet restaurant in particular should be singled out as their service the whole week was fantastic. The leisure facilities were good. Our room was a suite and very spacious and clean - no issues there at all. Using the minibuses for ski trips during the day is a must and these were always readily available either at hotel or at Gondola car park - all in all I would thoroughly recommend the hotel.

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PREM1ER, Manager at Premier Luxury Mountain Resort, Bansko, responded to this review, February 20, 2013
Dear Sir

Thank you very much for staying at Premier Luxury Mountain Resort and for your positive feedback. The fact that you and your friends enjoyed your vacations with us makes us very happy. We are delighted to see that you enjoyed the food and that you liked our thematic variations. Satisfied and happy guests is the best reward for all of us here at Premier and the best reward for our continuous efforts to provide the best holiday experience to each and every customer.

It will be a great pleasure to welcome you all back at Premier Luxury Mountain Resort in the future.
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Skopje, Republic of Macedonia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 8, 2013

Great staff, very clean hotel and wonderful food. Since the check in everything went smoothly, just how it suppose to be when you are on a vacation. We enjoyed a day in the spa and around the swimming pool, had the most delicious meal in the main restaurant.. simply, a wonderful experience. I warmly recommend it!

  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PREM1ER, Manager at Premier Luxury Mountain Resort, Bansko, responded to this review, February 20, 2013
Dear Madam / Sir

We would like to thank you for staying with us and for sharing your review. We are more than glad to read that your vacation at Premier was as good as you describe it and that you are satisfied with our facilities, our service and our restaurants.

It will be a great pleasure to see you at Premier Luxury Mountain Resort again soon.
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limassol,cyprus
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 6, 2013

This is a great mountain resort with a great luxurious amenities. The staff in general is very friendly. Stefan at the reception who is constantly being bombarded with questions and queries is always happy to assist with a big smile. The concierge as well, very helpful and friendly. I asked for an adaptor and although the reception did not have any, concierge lady was kind enough to note my room and finally bring me one 15 minutes later from my request. (They could just say that there was no stock and do nothing). Spa area is well equipped and masseurs are great. The only comment in respect of the spa is that hey did not ask the guests to complete a health questionnaire. In respect of the room, we stayed in a premium room, which was great,spacious, equipped with branded bath soaps and coffee machine. Amvrosia restaurant serves food with good quality and value for money. Breakfast is rich (please change the cheese) and there is a lot of variety. In general a hotel in the premier league of Bansko region which makes its guests feel premier and special.

Room Tip: If u like to pamper yourself then stay in a premium type of room. 514 was great
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PREM1ER, Manager at Premier Luxury Mountain Resort, Bansko, responded to this review, February 20, 2013
Dear Sir

Thank you for choosing Premier Luxury Mountain Resort for your stay in Bansko and for taking the time to write this constructive and thoughtful review. It is a great pleasure for us to see that you enjoyed your holidays with us and that you liked our facilities and our services. Please be sure that your comments have been passed onto the F&B department.

We are looking forward to welcome you again at Premier Luxury Mountain Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Premier Luxury Mountain Resort, Bansko

Address: 11, Karamanitza Str. | Gramadeto area, Bansko 2770, Bulgaria
Location: Bulgaria > Blagoevgrad Province > Bansko
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Luxury Hotel in Bansko
#3 Spa Hotel in Bansko
#3 Romantic Hotel in Bansko
#4 Family Hotel in Bansko
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Premier Luxury Mountain Resort, Bansko 5*
Number of rooms: 125
Official Description (provided by the hotel):
Premier Luxury Mountain Resort is a new 5 star hotel situated on the foothills of Mountain Pirin, in the town of Bansko. Surrounded by the outstanding nature of Pirin and offering luxury accommodation, gourmet dining, superior spa and wellness facilities and top class services in a peaceful environment, Premier Luxury Mountain Resort is the place for you. Whether you wish to have an active time in nature, relax, enjoy special spa treatments and spend quality time with your family and loved ones, we will be glad to accommodate you in our luxurious rooms and suites and offer our excellent services.The hotel is located at a walking distance from the gondola ski lift station and Bansko's historic center. ... more   less 
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Also Known As:
Premier Luxury Mountain Resort, Bansko Hotel Bansko

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