My wife booked and paid for a week at this so-called "resort" as a surprise getaway for both of us. It was our first trip to Mauritius and will probably be our last, based on our experience.
I dd not have an opportunity to research the venue beforehand because my wife only told me where we were going the day before we left, but I can confirm other previous reviews of this establishment, that very little provision is made for vegetarians. I am a lacto-ovo vegetarian by choice. In other words I eat eggs and dairy products. Besides this issue, the following negatives also need to be mentioned:
1) Housekeeping can take place anytime between 10h00 and 18h00. This might mean taking an afternoon nap on last nights bed.
2) If you are squeamish about sharing your food with flies, stay away!
3) We were booked in on an all-inclusive package, but very few options were included in the so-called "all inclusive" package. Make enquiries before going that route. You cannot, for example, order a meal from the bar menu without paying additionally!
4) There were not enough salt and pepper cellars for each of the tables. This meant that diners were constantly walking between tables to "borrow" salt and pepper cellars.
5) Even though I am a vegetarian, my wife is not. She found the food bland, unimaginative and unseasoned.
6) We got the distinct impression that provisions for the kitchen were "rationed." There were numerous occasions where my wife requested bacon with her breakfast eggs and was told "Bacon finished!"
7) Some days we would get 2 bathroom towels and one hand-towel delivered by housekeeping, and on other occasions we would get one bath towel and no hand towel, or alternatively two bath towels and no hand towels, or any other permutations thereof!
8) They advertise the fact that they have Satellite TV in all of the rooms. This is true but what they do not mention is that five of the six channels are in French and the sixth channel is in Hindi!
9) We were limited to a choice of a single local beer brand, local spirits and local wine as part of our so-called "all inclusive" package. We also were restricted to a choice of four alcoholic and four non-alcoholic "cocktails" as part of out "all Inclusive" package. The cocktails were spectacularly unimaginative and watered-down. One of the "cocktails" was made up of Coke, ice and a splash of lemon! Really????? OH, and we were limited to two cocktails per person per day, one alcoholic and one non-alcoholic, as part of our all-inclusive package.
10) The all-inclusive options, limited as they were, were only available from 10h00 to 22h00 every day.
10) Despite the managements protestations to the contrary, we were advised upon arrival that as part of our package we were entitled to one glass of wine per person per day. What would happen is that my wife and I would go to dinner and ask for a glass of the local wine with our meal. The normal routine would then be that the waiter would remove the "normal" sized wine glass from our table and return with two "undersized" wine glasses containing our requested wine.
11) The free WiFi is much appreciated, but somewhat limited when you need to go to the passageway in reception to get a signal!
12) As far as I could ascertain, the resort was more or less fully booked for the peak period that we were there. Despite this, there were very limited sunbathing/shade options both around the pool and at the beach.
13) The guests who were lying around and sunbathing next to the pool and the beach did not have any waiter servicing those areas with drinks. You had to come to the bar, order your drinks, go back to where you were sunbathing and when you had finished your drinks you needed to take the empties back to the bar and re-order. Absolute madness and a missed opportunity for increased turnover!
14) On four of the seven nights, the entertainment consisted of a variety of music being played by a DJ. However, there was no control over the children and invariably they took over the dancing area until quite late into the night. By the time they were put to bed and the adults got a chance to do their thing, the bar was closed in terms of our "all-inclusive" allowances!
On the evening of the fourth day I had a "civilised" confrontation with the General Manager and the Operations Manager. I was promised that they would ensure that my dietary requirements would be accommodated for the rest of my stay. That promise lasted for about two days. As soon as it became known that I would be very critical when rating my experience at this venue, I was given a cold shoulder and was basically ignored on my last day. I had to suffer the same breakfast that I had for the first three days....baked beans and an omelette with no filling!
The only saving grace for our holiday were the two excursions that we undertook AWAY FROM THE HOTEL!
If you are reading this review and thinking that I am being overly critical with regards to a three star establishment and my expectations, be aware that many issues listed above are really basics that should be in place for any sort of establishment in the tourism industry.
- Official Description (provided by the hotel):
- CALODYNE SUR MER (3*** Superior)Located in North-East of the island, overlooking the beautiful sea of Mauritius, the recently renovated resort offers to singles, couples and families total comfort and relaxation. For sports lovers the structure offers free canoes and Paddle boats, beach volley, tennis table, bowling, darts and the possibility to reach the private island 'Angel Escapade ' that is situated opposite the hotel which allows you to enjoy the best of the beautiful sea of Mauritius and its absolute tranquillity. The resort also offers a soft entertainment program based on local music, folkloric dance and sport. All services are organized in order to spend a pleasant holiday.LOCATION:The resort is built in modern Creole style and is located about 15 minutes from Grand Baie, 40 minutes from the capital Port Louis and about 1 hour from the airport.ROOMS:82 rooms with terrace or balcony overlooking the waters of the Indian Ocean, the swimming pool or the tropical garden, all rooms have a small living room with angle tea/coffee making facilities, mini bar, telephone, air conditioning, safe, satellite TV and private bathroom with shower or bath tub and hairdryer. There are also excellent solutions for large families with accommodations which consist of 2/3 bedrooms.SERVICES:Reception 24 hours service, swimming pool, beach, Island relaxt and towels. Fusion Restaurant located on the sea, wave bar, and Vielle Rouge Restaurant a la carte.Spa (Ayurvedic massage and body treatments), boutique, baby sitter service, laundry, Internet point, taxi service and more.. ... more less
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- Also Known As:
- Calodyne Sur Mer Hotel Grand Gaube
- Calodyne Sur Mer Grand Gaube