I called earlier this day to verify check in time and our room reservations and was told we could come by around 1:00 but checkin time was 2:00. So we drove all morning and then went to the diamond mine came to the hotel at 1:30 tired and ready to check in and was told the room was not ready. So we waited in the lobby. Around 2:30 no room yet. We looked around the property at the cleaning staff and observed they would go in a room and 5 minutes later be on the balcony joking, talking on cell phones, and smoking. The staff consisted of 5 teen girls and 1 adult supervising. At 3:30 still no room cleaned. During this time the girl behind the front desk was visited by her boyfriend who pulled up with his car running in front of the front door of the office. The music was so loud the lobby windows was rattling. He stayed and talked with her for approx. 30 minutes. We asked one of the gentleman working there about this and he acted scared to ask the boy to turn the music down or off. The room was finally ready at 4:25 after constant asking what was taking so long. We asked to speak with managment about the staff and was told she was not there and would be there tomorrow. The next day came and was told that she was not there and she would contact us. We checked out and gave our phone numbers to call. And never received a call. On several occasions we called back and still have not received a call. I read reviews about how rude the staff was and the prices were quoted differently and I wish I would have paid attention. This is obviously a place where management does not care about what happens on the property or what kind of staff they have working for them.
- Also Known As:
- Queen Of Diamonds Hotel Murfreesboro
- Queen Of Diamonds Hotel
- Queen Diamonds Inn