I stayed at the Oberoi Lombok over a weekend on 7-9 June 2014, in the property's 250sqm garden villa. We planned this trip to be a relaxing getaway, and we were treated to a defining experience. Every of the Oberoi's dedicated staff made us feel welcome, were polite, had an strong command of English, and pampered us with their attention to the most minute of details. The Oberoi excelled on every service touchpoint and saw through our entire itinerary in Lombok, without us having to worry one bit.
Reservations - we booked our stay through Classic Travel - a Virtuoso luxury travel agency. Heather and Lance took care of our every needs and communicated with the Oberoi on our behalf. A truly superstar start-to-end service.
Airport Transfer - we arrived at the airport in the evening, and were greeted by the hotel's driver. We were ushered to a comfortable Toyota Kijang Innova (compact MPV) and were served bottled water and cold wet towel by the driver. The driver gave us a brief introduction of the city and was also knowledgable in answering our questions about Lombok. The drive, via the Monkey Forest route, took approximately 1h 45min, which we were well prepared for. The journey was smooth, road conditions were good and there was little traffic. Tip: book the hotel's airport transfers for a fuss-free vacation; when we exited the airport, there were many touts and we would not have known what to do without the pre-arranged airport transfers.
Arrival - upon our arrival at the Oberoi, we were warmly welcome by the staff by name. We were ushered to sit by the reflection pool, which was a gorgeous sight to behold. The staff served us a welcome drink and a traditional cake. The check-in process was discreet and not rushed. We were then taken to our villa via a buggy, were introduced to the hotel's facilities and villa's amenities. When offered a tip, the staff declined and said that gratuity was included as part of the service charge in the bill. This was a good practice on hindsight, as otherwise with the excellent service throughout the property we would have felt obliged to tip everyone!
Villa - the villa was spacious and well appointed. The garden was beautifully landscaped with a small water feature. There was an outdoor raised terrace where we had breakfast at. There were also two deck-chairs, that were accompanied by bottled water, towels and sun block. A luxurious four-poster bed greeted us when we entered the living quarters, which was well lit and designed in traditional style - with thatched roofs and local art. The bathroom was huge - double vanity top, him/her walk-in wardrobes, separate shower and toilet, and a sunken tub overlooking a mini-garden accessible from the toilet. The room and bathroom were well cooled by air-conditioning and well ventilated. The fruit basket had a variety of local fruits and was replenished daily. Turndown service was also provided daily. We appreciated that there were complimentary bottled water in every corner as water in Lombok is not portable.
Meals - the quality of food was good and the service very attentive, especially at the Lumbung Restaurant, which offered a stunning view of the ocean. We tried both Indonesian and continental cuisine and were satisfied. I have a dietary preference and the staff remembered it every time I dined at the restaurant. We also had a private breakfast at the outdoor terrace inside our villa, which was refreshing. We appreciated that the assistant F&B manager introduced herself and interacted with us.
Snorkelling trip to the Gili Islands - the Oberoi has a private jetty operated by some very credible folks. The hotel arranged a half-day snorkelling trip to the Gili Islands at a very reasonable 35 USD per pax, which took us out on a speed boat to snorkel around Gili Meno. We saw schools of fishes and corals up close, and even two giant turtles! We also had time to laze on the beach of Gili Air. Excellent instructor and excellent trip out.
Private Cart and Pony Ride to Tanjung Market and Village - the Oberoi also arranged for us a complimentary trip out to the local market and village by pony-cart. We witnessed first hand how the locals lived. This local experience is not to be missed. Again, the Oberoi was very thoughtful to have loaded onto the cart an icebox with bottled water and cold towels.
Spa Treatment - we booked a 60-min massage each and it was pure bliss. Although small in size, the therapists were strong and gave a very good massage that undid knots that we didn't know existed.
Other services and facilities - the Oberoi has a 40m infinity pool that overlooks the ocean. Amazing for watching the sun set. At 1pm, staff will go round the pool handing out complimentary fruit sorbet, which is such a treat. Also, the hotel hosts a complimentary afternoon tea at the tea bale, serving local traditional cakes (freshly made on the spot) and beverages. Sea sports facilities like kayaks are also at the guests' disposal (complimentary too).
Departure - the hotel was very kind to extend late checkout to 4pm. Check-out was fuss free and we took the hotel's transport to the airport via the coastal route, where we saw a beautiful sunset enroute.
This was truly a remarkable vacation, made extra special by the excellent heartware and hardware of the Oberoi. Special thanks to Classic Travel too, for putting up with us when they didn't need to. Usually don't write long reviews, but this deserves one.
- Official Description (provided by the hotel):
- Secluded Luxury Resort with traditional influences, situated on the beach in 24 acres of tropical gardens. ... more less
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- Also Known As:
- The Oberoi Lombok Hotel Mataram
- Oberoi Hotel Lombok
- Oberoi Hotel Mataram
- Oberoi Mataram
- Mataram Oberoi