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“Not so warm staff” 4 of 5 stars
Review of Swiss-Belhotel Harbour Bay

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Swiss-Belhotel Harbour Bay
3.5 of 5 Hotel   |   Jl. Duyung, Sei Jodoh | Harbour Bay Complex, Batu Ampar, Riau Islands Province 29432, Indonesia   |  
Hotel amenities
Ranked #1 of 4 Hotels in Batu Ampar
Singapore, Singapore
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Not so warm staff”
4 of 5 stars Reviewed July 22, 2014

Overall stay is excellent. Rooms are very clean, Aircon working well, breakfast buffet spread is superb. However, one of the lady staff in short hair is unfriendly. We ask for a late check out at 1pm the night before and on the actual day we were ask to leave at 12 noon. She said that she need the rooms and was asked to leave as fast as possible. But overall stay such as rooms and facilities is great!

Room Tip: 3rd floor where theres swimming pool and sauna
See more room tips
  • Stayed July 2014, traveled with family
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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325 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
Date | Rating
  • English first
  • Indonesian first
  • Any
English first
Singapore
Level Contributor
83 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
5 of 5 stars Reviewed July 20, 2014

This hotel is new. Everything is new and nice.

Hotel is located in good location, 5 mins walk to the ferry terminal and there is a huge supermarket in the shopping mall beside the hotel. The things in this supermarket are so so so much cheaper than the supermarket in Nagoyo Hills. J.Co donuts cost only 670,000rp for 12.

Rooms are nice with a flat screen tv, strong wifi, mini safe, writing desk and toiletries. They give bar soap instead of shower foam. carpet are clean, new and soft.

Good and wide spread of breakfast with many juices to choose from. Spread includes - sushi, pastries, porridge, mee soto, chicken rice, eggs, hot dishes and etc.

There are alot of seafood restaurants beside the ferry terminal which are within walking distance from the hotel too.

Hotel charges 50,000rp to Nagoya Hills.

Everything is good in the hotel including the people except the slow lift. Security is definitely not a problem as everything need to be scanned including human before entering the hotel. Lifts are operated via key card system, it won't move until the key card is tapped at the "scanner" in the lift.

I would definitely recomend you to stay in this hotel if you are looking for a hotel to stay in Harbour Bayl

  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 11, 2014

I wrote a very last minutes email to enquiry about room decoration for our special occasion. Christine was the one who replied my email. She is helpful professional and the service is prompt! I was surprised that I thought it might be too late for arrangement (just one day before) but everything is just perfect. Special Thanks to Christine as well as housekeeping team, the decoration was really beautiful! We love it!
The hotel location is perfect it was our second visit and the mall beside has a cinema which sell very cheap ticket only 15k...
One thing would like to mention is the receptionist who we first encounter wasn't friendly=( no smile and greeting... but the reception who issued room key to us Mr. Irwan (if I am not mistaken) is friendly=)
We will be back on our next staycation Thank you again for the team for not ignoring my request but done it perfectly!

Stayed July 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
1 review
5 of 5 stars Reviewed July 10, 2014

Stayed in this hotel for 3D2N. Best experience in Batam hotel.! Arrived at 10am and was able to check in around 11am. Hotel manage their check-in timing very well. Best part of the Grand deluxe room was the bathtub and the super large King size bed which is super comfortable! best bed i ever slept in all kinds of hotel.

Ordered room service for supper, came in time but the food is slighty cooled probably the management should need to look into this. Food wise were alright.

I will be staying this hotel end of this month again 3D2N for my birthday celebration. Hope the room service will be better. Other then that everything was excellent. See you soon Swiss belhotel Harbourbay.

Room Tip: * Sea View
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  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed July 4, 2014

Swiss Belhotel in Batam is one of the best hotel that I stayed at during my tour of the far east recently. I have stayed there on a number of occasions and everything has been perfect, right from the check in, the staff, the hotel location, the rooms, and the variety of items provided from breakfast. The front office Manageress who I do not wish to name in case she gets embarassed was the most helpful that I have met at the 7 various hotels that I stayed at in different city's during my tour. Keep it up!!!!!!!!!

Room Tip: request higher floor sea view rooms if possible. Otherwise all rooms are good
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denny J, General Manager at Swiss-Belhotel Harbour Bay, responded to this review, July 5, 2014
Batam, 5 July 2014

Dear Guest,

Warm regards from Swiss-Belhotel Harbour Bay Batam!

Thank you for taking the time to record your comments on tripadvisor.com following your recent stay at Swiss-Belhotel Harbour Bay, Batam.

We do appreciate and thank you of your positive comments and have been forwarded to our staff and team. Indeed it is a nicely done hotel and we often receive good comment regarding the service of our staff especially to Front Office department.

We are glad that you have a pleasant experience as well while staying with us. We will make sure that you have another best experience on your next visit.

Once again we do appreciate receiving your feedback as it is enables us to focus our continue improvement efforts. We look forward to the opportunity of welcoming you back to Swiss-Belhotel Harbour Bay, Batam. Thank you.


With kind regards
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed June 30, 2014

It was a one night vacation break away from Spore.
I have to say, All staff were friendly and approachable. But i have to mentioned a particular staff named, Ms. Anik from the restaurant whom is always attentive, at her best smile while serving all her guests. Her genuine gestures i believed has made all her guests feel at home. The restaurant supervisor, a gentlemen, came over to our table and had a friendly chat. A very friendly staff. A big thank you to Ms.
Anik, the Mr. Supervisor and team! Will definitely come back.

  • Stayed June 2014
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denny J, General Manager at Swiss-Belhotel Harbour Bay, responded to this review, July 1, 2014
Thank you for sharing on TripAdvisor your experience from your recent stay with us at Swiss-Belhotel Harbour Bay Batam

I am glad to hear that you enjoyed your recent visit and that you were particularly pleased with the excellent service you received from our colleagues especially Anik, our supervisor Daryono and team of Swiss-cafe. Your kind words will not only motivate our colleagues, it will also inspire the entire team to continue providing to all of our guests the best hospitality experience from Batam

Along with the rest of the team in Swiss-Belhotel Harbour Bay, I am looking forward to welcoming you on your next stay with us.


Warm Regards,
General Manager
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singapore
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed June 25, 2014

Have a night stay at this fairly new hotel. Overall experience is good. The room is clean and spacious. The only minus point could be the tv reception is not stable. As we are here for hubby's bday celebration, the hotel gave us a slice of delicious chocolate cake when we checked into the room.
Location wise is at a quiet terminal at harbour bay. Walking distance from the terminal to the hotel, with sheltered walkways. There is a mall with nice cinema and stocked up supermaket.
Free shuttle bus was provided for visiting kepri mall.
Breakfast spread is quite good as well.

Room Tip: Choose grand deluxe room.
See more room tips
  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denny J, General Manager at Swiss-Belhotel Harbour Bay, responded to this review, July 1, 2014
Dear Guest

Thank you for taking the time to share your recent experience via TripAdvisor.

Whilst we are glad to hear that you had enjoyed your overall stay with us at the hotel, we are however sorry to note your comment with regards to your television signal problem. Please be assured that all your comments have been shared with the concerned department and teams accordingly for any necessary and corrective action to be taken.

I certainly hope that we will have the opportunity to welcome you and your family back to Swiss-Belhotel Harbour Bay in the future.


With kind regards
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Swiss-Belhotel Harbour Bay

Address: Jl. Duyung, Sei Jodoh | Harbour Bay Complex, Batu Ampar, Riau Islands Province 29432, Indonesia
Location: Indonesia > Riau Islands Province > Riau Archipelago > Batam > Batu Ampar
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool
Hotel Style:
Ranked #1 of 4 Hotels in Batu Ampar
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Swiss-Belhotel Harbour Bay 3.5*
Number of rooms: 179
Official Description (provided by the hotel):
Swiss-Belhotel Harbour Bay is a 4-star international hotel which provide a high quality standard of services and facilities. The hotel is ideally located in the central business and commercial district, only 30 minutes from Hang Nadim International Airport and 35 minutes to Singapore by high speed ferry from Harbour Bay Ferry Terminal, which is adjacent to the hotel. As the ultimate combination of hotel, mall and trade centre, Swiss-Belhotel Harbour Bay allows easy access to a variety of entertainment and leisure activities, and many dining options. For business or leisure travel-lers to Batam, Swiss-Belhotel Harbour Bay is the ideal place to stay. ... more   less 
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