we stayed a week at the Now resort in late February and went a little apprehensive that it wouldn't be as lovely as the website. Concerns were cast aside very quickly! Check-in was quick and the staff quickly got us to our room - which was lovely! We had difficulty getting the ceiling fan to work in the room and when we called, maintenance was at the door within 5 minutes! Great service! We went to the specialty restaurants four times (Mexican twice) and were pleased with both the food and service. We have been to resorts in the past where the buffet was hit and miss - not so here! The food variety was very good as was the quality. The staff here was exceptional (of particular mention would be Lizandro, Leudy and Gabriel). We spent most of the week on the beach and were pleased with the service here too - from Louis Antonio, who would remember our typical drink orders, to the spa staff that would give complementary neck and shoulder massages on the beach! It was truly a relaxing and enjoyable week. My only negative comment would be the 'Unlimited' staff that would engage you in conversation, trying to get you to sign up for info sessions on time shares. Individuals outside of the buffet area told us they could assist us in getting around the resort (which was, we thought valuable information on our first morning) only to find out they wanted us to attend a 'breakfast meeting' - not impressed. We finally realized their name tags read 'Unlimited' so we avoided them. Apart from that, the week was wonderful and by far, the best resort we have been to. We would definitely consider a return visit here! Thank you to a superb staff!!