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“Best Vacation Ever” 4 of 5 stars
Review of Now Larimar Punta Cana

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Now Larimar Punta Cana
4.0 of 5 Resort (All-Inclusive)   |   Av. Alemania S/N | El Cortecito, Bavaro, Punta Cana, Dominican Republic   |  
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Ranked #2 of 17 Hotels in Bavaro
Certificate of Excellence
Farmington, New Mexico
1 review
“Best Vacation Ever”
4 of 5 stars Reviewed December 1, 2012

I got back from my trip a week ago and it was the best vacation I have been on! Check in was fast and painless as we were Perferred Club even with a large party checking in at the same time. Marcellino was excellent and any question that came up he quickly got them straitened out. The preferred club lounge was nice. I would check my email or get a snack or drink. The staff there was excellent. We got in around noon and they already had our room ready. Manuel was excellent! Everyday he had a big smile on his face and was very helpfull in whatever we needed. The room was nice had everything we needed plus they stocked our fridge every day. It was good since I drink alot of water. The cleaning ladies were good, they stocked everyday and turned down the beds every night. The bar staff was entertaining and friendly. I absolutely loved Solame! She was very attentive and down to earth. The entertainment group were amazing especially Yerika and Fransico. If you go you must see the circus, it is like cirque de solei style. The food was alright. Didn't try the japanese place since we heard it wasn't worth the wait. The buffet style think it was called carnival was good. There is a big selection but by the end it got a little boring. The only problem there was that there is a preferred section and we only got sat there 3 times. The other sections just seemed alot louder and more kids were running around. David and his partner were really good. I had asked for a chocolate martini thinking they made it there and they didn't. So he went to the bar and brought me one! Really how many waiters would really do that????? None here. The outside place for breakfast was good. It was nice to eat breakfast and look at the ocean. It seemed like everyone we came into contact with was amazing. Larmiar puts alot of training into their staff and it shows. The beach was gorgeous and when we walked down by the other resorts their beach was not half as clean as ours was. We did actually take a tour of secrets and wasn't impressed would definetely go back to Larimar. What I did notice is that alot of people do not tip. I know it is all inclusive but dominicans work really hard and long hours and they appreciate anything they get. We tipped everyone and no one expected it. Whether it was a dollar or five dollars they really appreciated it. You don't get that here. If I could I would bring all the staff that I came into contact with home with me. They are what made my trip so amazing and what I think actually makes the Now Larimar. The big boss' on the other hand I was disappointed in. I saw several of them on different occasions and they weren't friendly. I had to actually get out of the way walking for one of them. it is good that they don't implement lead by example otherwise I think we would have had a completely different experience. The big boss's really need to take some lessons from their staff! So for that reason I couldn't give 5 star. I hope this helps and have a great trip

Room Tip: Preferred Club all the way, bottom rooms you can hear the people above you.
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Thank vacationgirl1231
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Pittsburgh, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed November 30, 2012

We stayed at the NOW from 11/12/12-11/19/12 and it was amazing. We traveled there with a group of 5 including our two kids 5 and 1yr old. We also had our wedding there on 11/17/12. I'll try to keep this short and sweet.

Check in: A little confusing because I had no clue we were Preferred Club but I guess it was an upgrade. We arrived at the resort a little early so we had to wait for our room but it wasn't bad, I just had wished we packed our swim stuff in our carry on. Anyway, the staff at check in were awesome. My kids were running amuck from the long trip and the staff made sure to take time and to play and talk to them. Staff was great. Once our room was ready we discovered that there was a mistake with my mother in laws room but that was quickly fixed.

Rooms: Nice and comfy. A little wear n tear here and there but nothing major. Still beautiful. We all slept very well. We were very impressed with housekeeping. Juanita kept our rooms nice and clean and she even did little cute designs on different days.

Grounds: Words can't describe.....gorgeous!!!! The staff works their tails off to keep this place AMAZING!

Activities for kids: My 5 yr. old loved the Explorers club. Very kid friendly which is one of the reasons we picked this resort.

Service and Staff: The staff was very attentive to every little thing we ever needed. Anything we needed we got right away. We were very impressed with this. I cannot say enough about the workers at this resort. They all are so upbeat and happy to give you whatever you need. Please try to give these people a buck or two, they work long hours and still have positive attitudes all day and all night and they are extremely appreciative for anything you give them but they don't expect.

Food: Ahhhh.....the one reason this resort will not get a fifth green dot from me. All 5 of us got sick. Not quite sure how but we just took some meds and tried to shake it. We decided to stick with the Carnival Cafe but suffered from about the middle of our stay till we got home. Big frownee face for that. Not saying the food was awful but alas WE GOT SICK!

WEDDING: THE MOST AMAZING DAY OF OUR LIVES BESIDES HAVING OUR KIDS! I'll just keep it at that because words don't do the wedding staff justice. JUST ABSOLUTELY AMAZING.

So, would I stay again?
Well, I'm not sure. As mentioned above, all 5 of us got ill with some type of stomach thing. Not quite sure from what but enough to scare me into giving another resort a try in good ole Punta Cana. Don't get it twisted folks this place was amazing but if we ever returned to Punta Cana it might behoove us to venture to different places.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
1 Thank Amber S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kincardine, Canada
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed November 30, 2012

We have returned from another fabulous vacation at the Now Larimar. Marcelino once again was a great host, we were treated like family and Eferin was an amazing butler. Derlois greated us with open arms as did Erica when we went to the Spice Restaurant. During breakfast David was very attentive with his smile and awsome attitude. Rosa Maria did our turndown at night and we were very happy to see her smiling face and happy attitude. We enjoyed all the food and met some very nice people during our trip. We will be returning again in March and are looking forward to seeing all our family again.

Room Tip: The preferred club rooms are very nice and close to the beach and your private pool.
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Thank Eunice M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stratford, Canada
Level Contributor
36 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed November 30, 2012 via mobile

Pools were clean, beach was nice , entertainment was good but after that not much to do other than the club. They have a bowling lane but you need socks to play ( I don't bring socks on vacation ) food was ok typical of the area .. Room was nice our room was very damp even with the air on ... Grounds were nice and having breakfast on the patio area next to the fountain was nice .. I'd recommend going

Stayed May 2012, traveled as a couple
Thank Marie-knows-best
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
47 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed November 29, 2012

Nice property, great beach, terrific entertainment crew but after that it was less than what we expected. The food service was as bad as I have seen anywhere. You would ask for something and the waiter would disappear never to be seen again. It isn't like they were not understanding me because I was speaking spanish so they just flat did not care. If that were the case once or twice I would not be so hard on them but this happened multiple times a day and I know I wasn't the only one complaining about it. The bath didn't work in one of my rooms and it was never fixed, the hot tubs at the pools were out of order (REALLY!!!!!), and the mattresses were as bad as any I have ever slept on. As for the food quality, it was okay at best. They tried hard in presentation but then failed to deliver a great meal.

  • Stayed November 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Thank Mark Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Resident Manage... A, Manager at Now Larimar Punta Cana, responded to this review, December 5, 2012
Dear Now Larimar Valued Guest,

Thank you for your comments. We take all your comments very seriously, and apologize for any inconvenience you experienced during your stay. We are disappointed to learn that you felt there was a lack of staff concern.

Considering the number of things you felt were deficient, any one of our managers would have welcomed the opportunity to discuss your concerns in person while you were onsite so we could have addressed these concerns.

Our team takes great pride in our product and service execution and we are very disappointed that you perceived your stay so poorly. We sincerely apologize for not meeting your expectations and we will continue to work on improving our offerings.

We do hope that we are afforded the opportunity to welcome you back to our beautiful resort so we may restore your faith in our hospitality.

Yours sincerely,

Now Larimar Punta Cana
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kitchener, Canada
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed November 28, 2012

My family and I had an excellent vacation at the Now Larimar! In my opinion, people that complain in this resort either run into the wrong staff (everyone we dealt with was very nice and helpful, minibar was stocked daily, our cleaning lady was wonderful, my drinks weren't watered down, etc., etc.) or don't have an open mind. I think one should keep in mind that they are not in Europe, the US or Canada, standards are different, which is the charming part of vacationing abroad. Also, pay double the price and then maybe you find what you are looking for; you get what you pay for.

Some reviewers commented on the Garden View rooms. I do believe the tour operators should be more clear about the location of these rooms in the descriptions of the hotel and I do admit thinking: "Where are they sending us???" when we checked in ... At first we considered moving to the main part but as a family with young children, we loved everything about the garden view part of this resort and I'm glad we stayed. First of all the accommodation is brand new, the garden and the pool were lovely and SO QUIET. What turned me off in the main area were the full pools, noisy entertainment and people EVERYWHERE. The walk from garden view is only 7 or 8 minutes and the golf carts are driving on and off.

I recommend this resort and will definitely go back.

Room Tip: Garden view if you're looking to spend a nice and relaxing vacation.
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
6 Thank love2go2Cuba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed November 28, 2012

The NOW Larimar is a beautiful resort with well-appointed rooms and a beautiful beach.
We paid extra for the Preferred Service so we could use the two preferred beach areas and swimming pools and have preferred seating in the buffet. The building that we stayed in was also the closest to the beach.
Best points:
* Food was really good except for the Grille restaurant
* The beach area was clean (men were picking up seaweed constantly)
* The entertainment people were energetic and friendly and not too pushy
* Mercedes (beach bar-maid) was hard working and very friendly
* Juan Pablo (Spice Restaurant) was particularly friendly and attentive
* the size of the complex makes it easy to walk to all the restaurants and the main lobby - we never ventured to the part close to the road which would have been far from the beach
* it rained several times and they were quick to wick away the water
* this whole hotel is very clean - lots of people paying close attention to every detail
Unfortunate Points
* our room was extremely musty and we only had the room sprayed once (lasted about 4 hours) in the 10 days we were there, despite this being on the Preferred room service menu (we had to wash EVERYTHING when we got home and I had to Lysol the suitcases to lose the odour)
* waiters were friendly but not always as attentive and knowledgeable as they should have been
* there are many broken floor tiles - watch your step!
* there is no monitoring of towels, so they often ran out
* our maid forgot to put towels in our room a couple of times and the 'turn-down service' was only good if you left a tip
Although we would like to go back, we won't because of the odour of the rooms. We were on a second floor. We travel to the Caribbean a lot and know that some mustiness is expected, but this was extreme.

Room Tip: Away from pool, near beach, on top floor to avoid some of the mustiness.
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  • Stayed November 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
1 Thank kjlrv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Now Larimar Punta Cana

Address: Av. Alemania S/N | El Cortecito, Bavaro, Punta Cana, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana > Bavaro
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Bavaro
#2 Top resorts Hotel in Bavaro
#2 Luxury Hotel in Bavaro
#2 Casino Hotel in Bavaro
#2 Spa Hotel in Bavaro
#7 Family Hotel in Bavaro
#9 Romantic Hotel in Bavaro
Price Range (Based on Average Rates):
Hotel Class:4 star — Now Larimar Punta Cana 4*
Number of rooms: 822
Official Description (provided by the hotel):
Step into the breathtaking Now Larimar Punta Cana and enjoy a wristband-free, excitement-filled getaway. Far from life's demands. Back to its simple pleasures. Where sophistication meets understated. And the kids have as much fun as the grown-ups. Located on over 700 yards of picturesque palm-studded white sand beach on the majestic turquoise Caribbean Sea in Playa Bavaro, Now Larimar offers all of the privileges of an Unlimited-Luxury(R) escape in an exquisite seaside setting. Savor every moment with deluxe accommodations, reservation-free gourmet restaurants, premium cocktails, pampering in our world-class Spa, endless daytime and nighttime activities and much much more. ... more   less 
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Also Known As:
Now Larimar Hotel Punta Cana
Nh Hotels Punta Cana
Nh Hotel Punta Cana
Edenh Real Arena
Edenh Real Punta Cana
Edenh Punta Cana

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