We stayed at the NOW from 11/12/12-11/19/12 and it was amazing. We traveled there with a group of 5 including our two kids 5 and 1yr old. We also had our wedding there on 11/17/12. I'll try to keep this short and sweet.
Check in: A little confusing because I had no clue we were Preferred Club but I guess it was an upgrade. We arrived at the resort a little early so we had to wait for our room but it wasn't bad, I just had wished we packed our swim stuff in our carry on. Anyway, the staff at check in were awesome. My kids were running amuck from the long trip and the staff made sure to take time and to play and talk to them. Staff was great. Once our room was ready we discovered that there was a mistake with my mother in laws room but that was quickly fixed.
Rooms: Nice and comfy. A little wear n tear here and there but nothing major. Still beautiful. We all slept very well. We were very impressed with housekeeping. Juanita kept our rooms nice and clean and she even did little cute designs on different days.
Grounds: Words can't describe.....gorgeous!!!! The staff works their tails off to keep this place AMAZING!
Activities for kids: My 5 yr. old loved the Explorers club. Very kid friendly which is one of the reasons we picked this resort.
Service and Staff: The staff was very attentive to every little thing we ever needed. Anything we needed we got right away. We were very impressed with this. I cannot say enough about the workers at this resort. They all are so upbeat and happy to give you whatever you need. Please try to give these people a buck or two, they work long hours and still have positive attitudes all day and all night and they are extremely appreciative for anything you give them but they don't expect.
Food: Ahhhh.....the one reason this resort will not get a fifth green dot from me. All 5 of us got sick. Not quite sure how but we just took some meds and tried to shake it. We decided to stick with the Carnival Cafe but suffered from about the middle of our stay till we got home. Big frownee face for that. Not saying the food was awful but alas WE GOT SICK!
WEDDING: THE MOST AMAZING DAY OF OUR LIVES BESIDES HAVING OUR KIDS! I'll just keep it at that because words don't do the wedding staff justice. JUST ABSOLUTELY AMAZING.
So, would I stay again?
Well, I'm not sure. As mentioned above, all 5 of us got ill with some type of stomach thing. Not quite sure from what but enough to scare me into giving another resort a try in good ole Punta Cana. Don't get it twisted folks this place was amazing but if we ever returned to Punta Cana it might behoove us to venture to different places.