Sorry, but we were not wowed by this resort. My daughter and I went last week to celebrate her 30th birthday. We upgraded to Preferred Club but didn't really see much value. The room was OK, but nothing I haven't seen at many mid-range chain hotels. We did not get any maid service until after we complained on our second day. No robes or pool towels were in our room as advertised. They appeared after we questioned it, but then discovered you only get pool towels in your room once upon check in. (One pool towel for all week, really??)
I am not a picky eater but the food was pretty bad - most hot items were not served hot, buffet food was scary and unappetizing. My "fettucine with wild mushrooms" had canned button mushrooms. Ordered room service pasta with chicken and peas and they delivered pasta with ham and peppers. The French restaurant was a good meal and good burgers at the Castaway Grill.
We did get good service on my daughter's birthday - the room was decorated, the butler found us on the beach and brought her a special drink and they had a nice cake for us for dessert at dinner. The rest of the week service was spotty and inconsistent.
One bright spot was the spa - it is very pretty and the spa manager was very accomodating. We got a spa package and she allowed us to mix and match services. Nicest day we had!
The beach is fairly well maintained, although when we went out one morning we saw our dirty dishes still out there from the day before. The pool areas are well kept and the Entertainment staff is high energy. They do their best to be sure that the visitors have a good time.
Overall, our biggest disappointments were the food quality and lack of a sense that a Preferred Club room was a luxury experience. We expected an upscale experience and it definitely was not.