Not knowing what to expect from an all-inclusive resort, we approached the property with wary eyes. We asked for the availability of an upgraded room upon checking in as we had emailed weeks earlier letting the resort know that we were celebrating my 50th birthday and wanted to make this vacation special. We were immediately shown both a Junior Suite and a standard room. Although the Junior Suite was nice, we stayed with our "booked" choice, a standard room. We were surprised and felt they were unprepared for us when we saw 2 double beds, a cot and a crib in the room. We called to have them removed. After getting settled, we ventured to the pool area. It was near closing time (6:00 pm) so our first view was of a very "used" pool area. I have to admit, we were a bit turned off. To our surprise, the next day, the area was spotless. The staff truly work hard at keeping the place clean and the grounds well maintained. We really enjoyed both the pool and the beach. Our stay was looking better as the day progressed. We received a note under our door from Mr. Sanchez asking to meet with my husband. They met and we were extremely pleased to find that we were upgraded to a suite with two rooms (a separate bedroom with two beds for our 8 and 10 year old girls). The important thing is that the Iberostar truly works hard to satisfy their guests-all one needs to do is ask. The weather was perfect, getting humid only at the end of our stay. The ocean water is clear and warm. The food, although different from what we are used to in America, was plentiful with an exceptional variety of higher end items. You could find something to please every palette. Of course, we worried about drinking the water, which tasted great and in no way made us sick. The foodservice staff were always clearing and replenishing almost empty buffet platters with fresh food. More than once they accommodated my request for fresh pancakes for my daughters. The specialty restaurants were very good, we especially liked the Mexican Restaurant, Maria Bonita. There were plenty of "organized activities" and staff that truly appeared to enjoy entertaining. I loved the water aerobics and dance lessons. Let me just say, there is always something going on. The night entertainment was fantastic the night we went to the stage at the Dominicana side of the resort. We saw a "carnival" that was as good as a show you might book in a big city. The housekeeping service was impeccable. The room was cleaned early enough in the day so that we always had fresh towels when we returned from the beach and pool. The staff made us feel very welcome with balloons, fresh flowers and "towel art" made into swans and hearts on the beds. Everything you need is right at the resort: a gym (which should be updated), a sauna/spa, shopping area, water sports (we loved sailing the catamaran) entertainment, photo shop, food, food and more food (don't forget the drinks....my favorite is the freshly made sangria at the lobby bar-even asked for the recipe! Note: top shelf liquor is at the lobby bars, not the pool bars). We asked for a photo shoot with the professional photographer at the photo shop who gave us so much time and shots to choose from-we have some great quality photos of our family on the beach and in the waves-all for $12.00 each! All-in-all this was the best vacation we have taken. I would highly recommend Iberostar Punta Cana and plan to visit another Iberostar location again soon.
- Official Description (provided by the hotel):
- Directly on the beautiful, sandy beach of Bavaro (Punta Cana). Friendly atmosphere. Beach restaurant. Set in a palm grove. Attractive pool area. All inclusive (generous, varied buffets for all meals). ... more less
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- Also Known As:
- Iberostar Punta Cana Hotel Punta Cana
- Punta Cana Iberostar