We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Very good and very friendly hotel!” 5 of 5 stars
Review of Iberostar Punta Cana

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 2 more sites!
Save
You added Iberostar Punta Cana to your Saves list
Iberostar Punta Cana
3.5 of 5 Resort (All-Inclusive)   |   Carretera Arena Gorda | Higuey, Bavaro, Punta Cana, Dominican Republic   |  
Hotel amenities
Ranked #7 of 17 Hotels in Bavaro
Certificate of Excellence 2014
Bournemouth, United Kingdom
1 review
6 helpful votes 6 helpful votes
“Very good and very friendly hotel!”
5 of 5 stars Reviewed January 29, 2013

We have travelled extensively and this is one of the best hotels that we have stayed in and would happily stay again! Before we left the UK I contacted the hotel and asked for a quiet, high floor sunny balcony in the standard rooms. They contacted me back straight away and said they'd pass the request through to their front-of-house reservation desk - and we got exactly what we asked for! Normally you don't get a response at all so I was very pleased with their communications.

Check-in was quick and the bell boy was very helpful and cheerful - he was the first of many cheerful members of staff!! The beach was what we expected having stayed in Bavaro/Punta Cana a number of times before - white/yellow very fine clean sand. The gardens are well looked after and as this was just before Christmas had thousands of Christmas lights draped around the plants and trees - each day we'd find more!

The food was excellent, plentiful and there was a wide variety - if the previous reviews put you off - don't let it. It makes me wonder what some people must eat at home to complain about the food... We sat next to a couple in the Oriental Restaurant who complained throughout their meal how bad it was - having eaten it all and had seconds!! I can be a bit fussy sometimes (don't like fish etc), but I had no problem with happily adding a few inchess to my waistline! The wine and beer was very drinkable too. International brands in the bars were included in AI! The staff were very attentive even in the buffets, glasses were seldom empty for long. It didn't take the staff long to work out our preferences and were always very friendly with a laugh and a joke and some 'interesting' communication techniques i.e. the whistling and monkey and bird calls etc.- they spoke quite a few human languages too! I can quite honestly say I have never been to a hotel where the staff were so friendly and cheerful and appeared happy. We have been to other hotels in the Dom Rep, most are friendly, but not like these guys and girls. Whoever recruits, trains and looks after the staff need congratulations "for getting it right"!... and I'm not usually the gushing type. And I haven't even started to talk about the "Star Friends" or Animation team. They were always around talking to everyone and smiling and making sure that everyone was enjoying themselves without being intrusive. They seemed to be on duty all day, but they seemed to be enjoying themselves! I also had some luggage problems and the front of house clerk was very quick to get help and very cheerful. Also thanks to our maid and the beach boys and management and backroom staff who made our holiday one of our most memorable and we have had many good ones!... Well done to all the staff - they are a real credit to your hotel!!

For info:- we were there in December 2012, prior to Christmas and the Temps were 27'C, mostly sunny, warm sea and beach weather despite the breeze with only 2 wet days.

Overall very good value for money. A mention to Rafael too - the Thomson Rep.

This is a good comfortable 4* hotel with 5* staff - excellent stay - thank you all!
Regards Jess & Tim Cutler. UK

Room Tip: 1. Ask the hotel directly by email ahead of arrival for the room features that you want - this hotel...
See more room tips
  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHotelsRD, Quality Manager Iberostar República Dominicana at Iberostar Punta Cana, responded to this review, January 30, 2013
Dear guest,
In the name of the hotel Manager, Mrs. Helena Santos, we want to thank you for taking time to write a review about your stay at Iberostar Punta Cana and for choosing our hotel for you holidays.
We are very pleased to read you have experienced an unforgettable holiday due to the friendliness of our staff from the first moment you arrived to our hotel, our varied gastronomy and our wide options for daily and nightly entertainment. In Iberostar we are committed to ensure memorable holidays to our “stars” on vacation.
We look forward to welcome you back; please feel free to contact us to help you enjoy your next stay with us.
Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

3,534 reviews from our community

Traveler rating
    1,909
    1,144
    335
    90
    56
See reviews for
1,121
1,472
69
12
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (452)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Chicago, Illinois
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed January 27, 2013

This was my first stay at an all inclusive resort and I selected this location based upon reviews found here. Difficult to underscore how much the staff can really "make the stay" but it is true here. Everyone wonderful (with the exception of the pool bar man). Food very good and exceeded expectations. The only restaurant lacking was the seaside upscale restaurant. We could never get a reservation at the steak house so cannot review that. If offered an upgrade at reception for a little more, take it. We did and had an adjoining/privacy from mother-in-law. Great value. BTW, I am a nit-picker and difficult to find anything but compliments at Iberostar Punta Cana. I want to go back.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHotelsRD, Quality Manager Iberostar República Dominicana at Iberostar Punta Cana, responded to this review, January 28, 2013
Dear guest,
Thank you for publishing a review on Tripadvisor about your experience at Iberostar Punta Cana and for choosing our hotel for your holidays.
On behalf of Mrs. Helena Santos, hotel Manager, we want to express you how happy we are to read your first experience in an all-inclusive hotel was memorable due to our varied gastronomy and the friendliness of our staff. Both aspects are part of our guiding principles in Iberostar to ensure unforgettable experiences to our “stars” on vacation.
We are looking forward to welcome you back, please feel free contact us before your next visit.
With kindest regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mt. Vernon, Ohio
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 26, 2013

The resort is lovely and comfortable,offers delicious food and and a wonderful staff. We enjoyed the beautiful beach and the animated entertainers. Everyone made us feel special and appreciated. They have a pleasant spa,a largepool, talented entertainers, musicians and dancers. We have been there several times and still find lots to do, thanks to the animators who circulate among the guests with suggestions and helpful advice. It is very affordable compared to other all-inclusive resorts. Though it may be less expansive, it is more intimate and personal. It offers activities to those who want to participate, or privacy for those who prefer to kick back and relax by themselves.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHotelsRD, Quality Manager Iberostar República Dominicana at Iberostar Punta Cana, responded to this review, January 28, 2013
Dear Guests,
On behalf of Mrs. Helena Santos, hotel Manager, we thank you for your publication on Tripadvisor and for preferring Iberostar Punta Cana to spend your holidays.
We are very satisfied to acknowledge that you felt as “stars” during your stay at our grounds due to the friendliness of our staff. In Iberostar we want our guests to “enjoy being a Star”.
We are looking forward to welcome you back again, please feel free to contact us before your next vacations among us.
With regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Windsor Ontario, Canada
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 25, 2013

We just got home from a 2 week stay here and it was fantastic, met some people from 5 years ago that still work at the resort. Sexy Jenny, Johnny P and Louis, best bartenders!!! Check in was quick and painless. Our room was on 3rd floor, very clean comfortable and high celings made it feel larger.

First few days were cloudy and 1 full day of rain but, just hit the bar and have a few drinks and meet people. We met many nice people from all over the place, even our home town!

The beach, sand and water was superb! Plenty of chairs most times, bars all over and outdoor restaurants close too!

The food in the buffet was pretty good, either had a full pig to slice up or beef and even a turkey. Lots of salads, rolls and side dishes. Those of you who miss American or Canadian food, there is plenty of onion rings and fries! Great cappucinos daily, great service all the time!!! Once you get there, book your specialty restaurants right away. You can have your food altered a bit for eg. curried shrimp way too hot. Went back again and told them not too much curry, no problems. Want two lobster tails, just ask and give them a couple of bucks!!!

People please tip a buck here and there!!! Saw many cheap people get great smiles and service and did not even leave a dollar...brutal!

The entertainment was pretty good, some nights a little weak but consider the source.
They have a disco and the bar outside of it, great times and nice to meet many people from all over. Disco opens at 11p till 3a Bars open late and food snacks eg. burgers, pizza and salads. You will never starve at this place, yes the food isn't always great there but they certainly try hard. We had them cook our pizza longer and some of our meats.

For the kids, they have ice cream machine and popcorn machine! The staff always took great care and had so much fun with the kids, always lots of activities for them.

I will go back here anytime, already our second time here. We have been to the Dominican now 8 times. WE usually like to book different resorts but I think I would go here again and again! For the price we paid...excellente!!!

Room Tip: We stayed in 5000 bldg. close to beach and pool area also, other way was buffets and bars!!! Quiet...
See more room tips
  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHotelsRD, Quality Manager Iberostar República Dominicana at Iberostar Punta Cana, responded to this review, February 5, 2013
Dear guest,
Thank you for choosing Iberostar Punta Cana once again for your holidays and for sharing your experience with us and the Tripadvisor community.
On behalf of Mrs. Helena Santos, hotel Manager, we would like to express you how pleased we are to read that your second visit to our hotel premises was memorable as it was the first one five years ago. In Iberostar we are committed to provide the best service and a varied gastronomy to our “stars” on vacation. We have participated enny, Johnny P and Luis that their service left on you a remarkable impression.
We will be glad to welcome you back and remain at your entire disposition for any assistance prior your next visit.
Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Bay, Canada
Top Contributor
68 reviews 68 reviews
18 hotel reviews
Reviews in 33 cities Reviews in 33 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed January 24, 2013

Just came back from this resort. We had stayed in an Iberostar in Puerta Plata and knew they were great, so decided to try another one. So glad that we did. We were there from January 16-23 and traveled with my youngest son and his wife.
This resort consists of 3 Iberostars together and you can go back and forth between the Punta Cana and the Dominican to eat or see entertainment, etc. We were supposed to meet the transat rep the morning after our arrival in the Bavara lounge. However, no one explained to us that it was not at our resort but at the Iberostar Bavara resort. We eventually got to the lounge by having the bellhop take us on a cart. More explanation would have been nice.

The rooms here are very nice, a bit nicer than the one in Puerta Plata. They are large and had a king sized bed which was very comfortable. The room also has a pullout couch. The staff kept the rooms clean and made up everyday. Drinks in the fridge are restocked every other day. There are safes in the room for a charge of $2 per day which I think is well worth it.

Wifi is available in the lobby for those who bring their own laptops. You can also use the computers in the computer room. I purchased 60 min. @ $10 which lasted me the whole week. Just wanted to notify family that we had arrived safely, etc. throughout the week. There are other packages that you can purchase. Ex. 5 days @ $40.

The food here is good but I wouldn't say awesome. It is always presented nicely but sometimes doesn't necessarily taste that great. Not always hot, either. However, we always found lots to eat. I would recommend getting them to make you an omelette in the morning so it's nice and hot. The bacon is not fried crispy and so kind of greasy. At dinner, you can get them to make you pasta with whatever you want in it so it's great as well. There are 5 a la cartes and you need to book right away. You are allowed to book at 3 of them. We choose the Steak House, Mexican and French. The Mexican was a bit of a let down but the other 2 were great! My son had his birthday while we were here and I ordered a cake to be delivered to his room. I chose a cake for 2 but it was huge! Could easily have fed 8 -10 people. It was delicious! Do check out the Star Rock Cafe. My son and his wife ate their on the last evening and they said it was great. They wished they'd checked it out sooner! It is open from 6:30 pm - 3:00 am.

I actually don't really care about the entertainment but will tell you what I observed. The entertainment on the Punta Cana side was pretty much the same every night The band played music and you could dance to it but they seemed to play the same songs every night. The Dominicana side was much more lively. My son got snagged into participating in a show but was very funny. However, he was up there for about an hour which was disappointing because we were wanting to enjoy the evening as it was his birthday.

We did do one excursion. I had wanted to go to Santa Domingo for a day trip which is 2.5 hr. We decided not to as the English only guided tour was on our last full day there. We ended up doing Quad Excursion on atv's. They tell you that it is 4 hours but ended up being more than 5. The first pickup is at the Iberostar and then they stop at about 5 other resorts. You can drive either a 2 or 4 person buggy. What they don't tell you is that every stop you make there are vendors who try to make you buy stuff from them. It was quite annoying. Little kids begging for money. I don't mind it to a certain extent but they just don't let up! We stopped at a cave which was very interesting and then we also went to a beach. It was fun but definitely not worth $98 pp.

The beach was a lot more crowded than Puerta Plata but very nice. We mostly went to the beach but went a couple of times to the pool.

Room Tip: Our rooms were in the 6000 block and was located behind the band stand. It was a little noisier here...
See more room tips
  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHotelsRD, Quality Manager Iberostar República Dominicana at Iberostar Punta Cana, responded to this review, February 2, 2013
Dear guest,
We would like to thank you for having chosen once again Iberostar Hotels and Resorts as your holiday’s destination. In the name of Mrs. Helena Santos, Hotel Manager, we also thank you for taking the time to post a review about your experience among us.
We are very pleased to acknowledge that our exquisite gastronomy, the beauty of our hotel premises and facilities, and the courteousness of our staff ensured you a memorable holiday and your son’s birthday celebration. In Iberostar we want our guests to “enjoy being a Star” during vacations. Likewise, we welcome your suggestions regarding how to improve our dishes and have shared them with our Executive chef.
We will be glad to welcome you in any of our more than one hundred hotels worldwide. Do not hesitate to contact us before your next visit.
With regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
brampton ontario
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed January 24, 2013

Wonderful weeks stay at Iberostar Punta Cana in January 2013. Staff were wonderful, and always happy to see you!! Plenty of room in all restaurants always. Great food at the Oriental Restaurant.
Hotl room we stayed in Jr. Suites bldg, #6, awesome!! right near lobby, Breakfast buffet and a quick walk to nightly entertainment and disco !!
Recommend this hotel for all ages as there is something todo for everyone. Best beach in Punta Cana!!

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHotelsRD, Quality Manager Iberostar República Dominicana at Iberostar Punta Cana, responded to this review, January 25, 2013
Dear guest,
We thank you for taking time to post a review about your experience among us. On behalf of Mrs. Helena Santos, Hotel Manager, we thank you for choosing Iberostar Punta Cana as your holiday’s destination.
We are pleased to read that our varied gastronomy, the beauty of our premises and the kindness of staff members ensured you a memorable holiday. Those are part of our guiding principles in Iberostar so we can ensure unforgettable experiences to our beloved guests.
We are looking forward to welcome you back again, please contact us before your visit to help you to enjoy it.
Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
MI
2 reviews
Reviews in 2 cities Reviews in 2 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed January 23, 2013

My wife and I along with aour 2 children ages 12 and 10 stayed at the Iberostar Punta Cana from Dec 29, 2012 - Jan. 6, 2013. Check in was a breeze thanks to Julian at the front desk. Our room was close to the beach so he offered to take us in a golf cart. The room was spotless everyday, it was even equipped with 2 double beds and 1 single bed which worked out great. The food is plentiful and quite delicious, their is enough variety at the buffet to staify the pickiest eaters. The beach is awesome and the drink services on the beach is and added bonus. I feel compelled to mention the hardest working person of the entire resort which is "Speedy" at the the towel exchange. I wish everyone approached their jobs with such a positive attitude. I hope Iberostar recognizes that they have a very special individual with a tremendous work ethic on staff.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHotelsRD, Quality Manager Iberostar República Dominicana at Iberostar Punta Cana, responded to this review, January 24, 2013
Dear guest,
We want to thank you for choosing Iberostar Punta Cana for your holiday and for taking time to post a review about your experience.
In the name of Mrs. Helena Santos, hotel Manager, we want to express our happiness to read that you and your whole family have had an excellent experience during your visit due to the excellent service provided by our staff members and our varied gastronomy. In Iberostar we are committed to ensure our guest to “enjoy being a Star”; we have congratulated Julian and Speedy for helping us in the achievement of our goal during your visit.
We are already willing to welcome you back, please contact us to assist you for your next visit.
With regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Iberostar Punta Cana? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Iberostar Punta Cana

Address: Carretera Arena Gorda | Higuey, Bavaro, Punta Cana, Dominican Republic
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana > Bavaro
Amenities:
Business Center with Internet Access Casino and Gambling Children Activities ( Kid / Family Friendly ) Wheelchair access
Hotel Style:
#3 Romantic Hotel in Bavaro
#5 Family Hotel in Bavaro
#5 Casino Hotel in Bavaro
#6 Top resorts Hotel in Bavaro
#8 Business Hotel in Bavaro
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Iberostar Punta Cana 3.5*
Number of rooms: 346
Official Description (provided by the hotel):
Directly on the beautiful, sandy beach of Bavaro (Punta Cana). Friendly atmosphere. Beach restaurant. Set in a palm grove. Attractive pool area. All inclusive (generous, varied buffets for all meals). ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Orbitz, VISIT US, INC. and Hotels.com so you can book your Iberostar Punta Cana reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Iberostar Punta Cana Hotel Punta Cana
Punta Cana Iberostar

Owners: What's your side of the story?

If you own or manage Iberostar Punta Cana, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.