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Reviewed September 4, 2012

After reading some of the other reviews I was thinking well lets give it a try,checking in was pretty simple we asked for a up grade to a beach front suite and found it was pretty resonable. We were told it wasnt ready yet but to go to our first room to relax and cool down that they would send sombody to pick up our luggage and bring us the keys. One hour later we were in our suite it was clean and very confortable. The beach was great always chairs available. The food at the buffet was very good all the nights we were there if you cant find somthing you like your just to hard to please. the Steak house was very good. the staff was very helpful on anything we asked for from directions to giving us a ride anywhere on the resort.And we are looking forward to comming back in May

Date of stay: August 2012
  • Trip type: Traveled as a couple
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4  Thank Lou V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IberostarHotelsRD, Quality Manager Iberostar República Dominicana at Iberostar Punta Cana, responded to this reviewResponded September 10, 2012

Dear guest,
First at all, we would like to thank you for writing a review in Tripadvisor about your experience with us. In the name of Mrs. Helena Santos, Hotel Manager, and her team, we thank you for choosing Iberostar Punta Cana for your holidays.
Thank you for highlighting out the service provided by our staff members, the beauty of the hotel beach, and the variety of our gastronomy. Those are very important aspects for Iberostar Hotels and Resorts and the key to our success.
We will be happy to welcome you back again. Feel free to contact us for further assistances,
With kindest regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 3, 2012

Stayed there 8/24-8/29. The food, staff, entertainment was great! They always have activities going on. Everyday there is some special food being made at noon time by the pool/beach. The beach is clean, the locals do not bother you on the beach. Staying at the Punta Cana you can go to the Dominicana as well. All the restaurants were good. I have stayed at a few resorts, this is one I would stay at again.

Date of stay: August 2012
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2  Thank Epintado
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IberostarHotelsRD, Quality Manager Iberostar República Dominicana at Iberostar Punta Cana, responded to this reviewResponded September 10, 2012

Dear guests,
Thank you for choosing Iberostar Punta Cana as your holiday’s destination and for taking time to write some comments about your stay among us.
In the name of the Hotel Manager, Mrs. Helena Santos, we want to express how glad we are to read that you had an excellent visit to our hotel premises and facilities. In Iberostar we are committed to provide the best service in order to ensure to our beloved guests a memorable holiday.
We hope to welcome you back again in the near future. Please feel free to contact us before your next visit so we can help you to enjoy it.
With regards,

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Reviewed September 3, 2012

Beautiful hotel , great staff. They lose1 star because I didn't have wifi in my room. The concierges really made the vacation special Melissa helped me get my CC back from an ATM that ate it, she saved my whole vacation. The other person that made my vacation was Flor , another concierge , she helped me with everything - she was patient and kind. The hotel was nice but Flor and Melissa were better !

Room tip: Ask for Flor or Melissa , they care about your trip and will make sure you have a special vacation
Date of stay: August 2012
  • Trip type: Traveled solo
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    • Cleanliness
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2  Thank Jesse M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IberostarHotelsRD, Quality Manager Iberostar República Dominicana at Iberostar Punta Cana, responded to this reviewResponded September 10, 2012

Dear guest,
We would like to thank you for posting a review about your stay at Iberostar Punta Cana and for choosing our hotel for your family vacations.
In the name of Mrs. Helena Santos, Hotel Manager, and her team, we would like to express you how glad we are to hear that the friendliness of our staff ensured you a memorable stay. It is one of our guiding principles in Iberostar Hotels and Resorts to provide the best service to our beloved guests. Melissa and Flor have been congratulated for their remarkable work during your visit.
We are looking forward to welcome you back, please contact us before your arrival.
With kindest regards,

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Reviewed September 2, 2012

We booked this vacations months in advance and ended up traveling the day Hurricane Issac hit the island. Thanks to Apple Vacations, we were well informed of our flight changes and still arrived that day. Other than a little rain, we saw no weather issues. Weather stations always make it sound worse than it is. The hotel is connected to Iberostar Dominicana and, with us being there at the low season, a lot of areas were closed which meant a lot of walking. Even if it wasn't low season, expect some good amount of walking.

The buffet is so-so. Same goes for all exotic islands - avoid raw foods and just use common sense. The drinks taste artificial and overly sweet. I was drinking water towards the 2nd half because I couldn't take the flavor. With us being there for 7 nights, we got 3 confirmed reservations at the mexican restaurant, La Sibila (French) and La cana (Steakhouse). You can ask for reservations the day of and see if they have anything available but its limited which we found strange since the restaurants are less than half-empty whenever we went.

Now, on to the staff, we never thought we would care about the entertainment. But, with our 2.5 yr old toddler, she went CRAZY over the daily mini-disco at the stage area. I've never seen her so excited over an event and you can tell the staff was warm and caring the way they hugged and fussed over the children. Big hugs to Mirian & crew. The Teenie club takes the kids from 9:45 - 5pm which is huge block of time for parents. We would love that but our little one was too young. The big show at night are always entertaining and the ice breaker prior always left me in stitches. All the Star Friends were incredibly friendly and fun, wished I could have take them home with us. Even the wait staff were charming and always had a smile for us and our daughter.

Our room was decent for a junior suite. Toilet had problems and bathroom probably needs a little renovation but it suited our needs. AC malfunctioned on the last day but fans helped. Pool area was beautiful but bathrooms are a little far. The beach was AMAZING with soft sand and clear waters and I wish we had more time to use the kayak or catamaran. Wireless internet was $40 for 5 days which is very reasonable for a resort but slow and spotty in the rooms.

I would come back in a heartbeat and with family if the resort would just improve the quality of the food. The amazing staff was almost enough for us to return but it would be a sacrifice. Otherwise, we enjoyed ourselves immensely and had a great time!

Room tip: We had a suite which required more walking to pool area. Standard rooms require less walking.
Date of stay: August 2012
  • Trip type: Traveled with family
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3  Thank mainlinenewb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IberostarHotelsRD, Quality Manager Iberostar República Dominicana at Iberostar Punta Cana, responded to this reviewResponded September 10, 2012

Dear Guest,
We would like to thank you for choosing Iberostar Punta Cana for your holidays and for taking the time to write a review about your experience.
In the name of Mrs. Helena Santos, Hotel Manager, we want to express our pleasure to read that you had an excellent experience while visiting our hotel. Your motivating words have been sent to all our staff members, especially our Star Friends. In Iberostar we are committed to ensure unforgettable holidays to our beloved guests. Our team is happy to have done an excellent work whilst your stay.
We are looking forward to welcoming you again; please feel free to contact us before you next visit.
Yours sincerely,

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Reviewed September 2, 2012

This was our first trip to Punta Cana. We chose the Iberostar because we have stayed at other Iberostar Hotels in Mexico and have always been very pleased. Arrival - the airport was very busy, the lines were long with no air conditioning. It was tolerable but too slow. We went to get transportation to the hotel and finally after the third person we spoke to, we got the appropriate bus. The Apple rep on the bus was very friendly and considerate. The trip to the hotel was quick and smooth. Check in was smooth and our room was ready. The room was sufficient and clean. The safe in the room was not working and after the fourth call did someone finally come to fix it. It still did not work and it was a day until we got it working. The staff at the front bar were super and represent the hotel well. The grounds are manicured well and kept very nice. The pool- NO SWIM UP BAR. The hotel should really invest in placing a swim up bar in. The pool was however a nice size but was not kept as clean as my experiences at other hotels. There were leaves etc floating in the water. The beach was very nice. The water was wonderful and we were always able to get a palapa at the beach but we were up fairly early. The girl who hands out towels was rude.That was really the only rude staff person we came across but for sure left an impression.The restaurants were fine. The food was average and they had a nice selection. The staff in the main buffet were SUPER. They were very friendly and helpful. The language barrier was somewhat of a problem throughout but everyone seemed to get their point across from both sides. Overall it was average. After being to Mexico 11 times prior, my inclination would be to go back there .

Date of stay: July 2012
  • Trip type: Traveled as a couple
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4  Thank roblndrfr
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IberostarHotelsRD, Quality Manager Iberostar República Dominicana at Iberostar Punta Cana, responded to this reviewResponded September 7, 2012

Dear guest,
We thank for writing a comment on Tripadvisor about your experience at Iberostar Punta Cana and for your loyalty when choosing Iberostar Hotels and Resorts for your holidays.
In the name of Ms. Helena Santos, Hotel Manager, we would like to express our regret to read that our hotel facilities, service and gastronomy could not fulfill all your expectations. As you well know, in Iberostar we aim to ensure unforgettable experiences to our beloved guests. We are thankful for your feedback since it motivates us to work harder to meet Iberostar standards as the way you are used to. I have shared your concerns with the corresponding departmental managers, so we could take the necessary measures.
Please contact us before your next vacations with us, in case you decide to give us the opportunity to show you our improvements.
Kindest regards,

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