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“Our favorite place in DR.” 5 of 5 stars
Review of Iberostar Punta Cana

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Iberostar Punta Cana
3.5 of 5 Resort (All-Inclusive)   |   Carretera Arena Gorda | Higuey, Bavaro, Punta Cana, Dominican Republic   |  
Hotel amenities
Ranked #6 of 13 Hotels in Bavaro
Cape May, New Jersey
Senior Contributor
47 reviews 47 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
39 helpful votes 39 helpful votes
“Our favorite place in DR.”
5 of 5 stars Reviewed April 5, 2012

Second time to Iberostar PC. We were sold after 1st time. 15th time to DR. Staff are so pleasant, happy, and helpfull. Praise to Hector, Front desk manager. Nice, speedy, check-in. Every customer is treated as though they are the only ones there. Drinks were premium. Loved the champagne stations. Dining was fun and entertaining due to the wonderfull staff attitude. This is so important. Plenty of beach chairs and palapas even when we got to the beach at 11 or 12. Rooms were clean and housekeepers were efficient and helpfull if we needed extra water or coffee. A top notch resort. Our favorite.

Room Tip: All rooms are good, close to everything.
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  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHotelsRD, Quality Manager Iberostar República Dominicana at Iberostar Punta Cana, responded to this review, April 11, 2012
Dear Mrs. Kathryn,
I would like to thank you for writing a review about your second experience at the Iberostar Punta Cana Hotel. In the name of the Hotel Manager, Ms. Kawana Polanco, we would like to thank you for your loyalty towards our hotel while choosing a place to enjoy your holidays.
its is a satisfaction for us to acknowledge that you had a second wonderful visit to our hotel premises and facilities thanks to the friendliness of our staff members and the variety of our gastronomy and beverages. In Iberostar those aspects are part of our guiding principles, and we work hard to turn them into our strengths. We appreciate your nice words about Hector, in the Front Desk; I have shared them with him.
We are looking forward to welcome you for a third time, please contact us before your arrival.
Sincerely yours,
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3,090 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (370)
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New York
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed April 4, 2012

Love this place so much we are heading back there this Friday! Can't wait! The staff is awesome! Rooms clean and comfortable! Can't wait to see Hector at the front desk and Jose and Henry in ths dining room! Will post again when we get back!

  • Stayed May 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHotelsRD, Quality Manager Iberostar República Dominicana at Iberostar Punta Cana, responded to this review, April 5, 2012
Dear guest widdie,
In the name of Iberostar Punta Cana Hotel Manager, Mrs. Kawana Polanco, I would like to thank you for your loyalty when choosing a hotel for your holidays and for posting your experience.
In Iberostar we are committed to provide an excellent service through a high qualified team. I have shared your nice words with Hector, José and Henry, so they will be waiting.
We hope to welcome you soon, please contact us before your arrival,
With best regards,
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New York City, New York
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed April 3, 2012

i traveled from 03/14/12 -03/21/12 .. the grounds are absolutely beautiful and clean. The staff were all very friendly always greated you with a "hola".. I Loved the entertainment group always so much fun. The disco and theatre show were also great. The food was average after a while it gets boring. One thing is for sure you will never go hungry. They have multiple buffets that are shared with iberostar dominicana you can eat at any and use there premises also. I did NOT like the drinks , it seemed like i could not get a buzz . They were very watered down. I stook to champagne and baileys on the rocks. Everything you might need is withing the hotel they have many souvenier shops but they are very expensive $$$. Bring sunblock other wise you will end up paying $15 to $30 american dollars. No need to exchange money since USD $$ is widely accepted every where. Carrying singles is also a great idea since they can be used for tipping, in which for the staff there would highly appreciate it. A 10 $$ fee will be charged at the entrance of the Punta Cana airport so just be prepared for that . Other then that i had an amazing time in this beautiful place.

  • Stayed March 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHotelsRD, Quality Manager Iberostar República Dominicana at Iberostar Punta Cana, responded to this review, April 4, 2012
Dear Guest pearlz77,
I would like to thank you for writing a review about your experience at the Iberostar Punta Cana Hotel. In the name of the Hotel Manager, Ms. Kawana Polanco, we would like to thank you for choosing our hotel for you holidays.
We are very happy to read that you had a memorable stay thanks to the friendliness of our staff members, the beauty and the cleanness of our premises and facilities, and the good work of our Star Friends. In Iberostar we are committed to ensure a memorable holiday to our beloved guest. On the other hand, I have shared your suggestions and comments with our Food and Beverages Manager and with our Executive Chef, so we can work to improve our standards.
We are looking forward to welcome you back again. Please, do not hesitate to contact us for further assistance.
Sincerely yours,
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Alkmaar, The Netherlands
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed March 30, 2012

We had a great holiday at the Iberostar Punta Cana the last 2 weeks!! The rooms are nice and clean, the gardens are so pretty! It feels like a paradise!! The restaurants where pretty good, but we liked "The Pagoda" the most!!

The animation team was kindly and busy all day!

A special thanks we would like to give to: Emilio & Jhonathan from the animation team, Maria from the lobby bar and Rose from the buffet restaurant. They made our stay even more special!!

I'm working at a travelagency in Holland, and i will send my customers to the Iberostar for sure!! :)

Hope to come back here one day!

  • Stayed March 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHotelsRD, Quality Manager Iberostar República Dominicana at Iberostar Punta Cana, responded to this review, April 3, 2012
Dear Mrs. Cinthia,
I would like to thank you for choosing Iberostar Punta Cana Hotel as the destination for your vacations, also for taking the time to post your experience with us.
In the name Ms. Kawana Polanco, Hotel Manager, and her team I would like to express how satisfied we are to read that you had had a wonderful stay with us. In Iberostar our guiding principles are to serve a unique gastronomy, to provide the best service through a high qualified team and to upkeep our beautiful gardens. We are pleased to read that you valued positively our efforts. I have shared your greeting with Jonathan and Emilio, Star Friends, and with Rose and María, from our bars and restaurants.
We are looking forward to welcome you back, please contact us before your next visit,
With regards,
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Sloatsburg, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 29, 2012

The resort the property the food drinks entertainment was definitely 5 star worthy The people from carrying your bags to checking you in to even cleaning your room they were just perfect I felt pampered every minute I was there We are definitely going back for years to come THE BEST we've visited Punta Cana for 7 years and by far this is the best resort and we stayed at Excellence Dreams etc this one by far is the best

Room Tip: I always choose a 1st floor room close to the pool or beach anyway but at the front desk they will d...
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  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHotelsRD, Quality Manager Iberostar República Dominicana at Iberostar Punta Cana, responded to this review, April 3, 2012
Dear Mrs. Deborah,
Thank you for choosing Iberostar Punta Cana Hotel as the destination for your holidays and for writing a review about your stay.
In the name Ms. Kawana Polanco, Hotel Manager, and her team, we want to express our satisfaction to read that you had a wonderful holiday thanks to the friendliness of our staff members. In Iberostar we seek to give to our beloved guests the feeling of being “a star” during their visits. We are very pleased to read that you felt pampered, as you wrote.
We will be happy to welcome you back, please contact us before your next visit.
With best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed March 28, 2012

My Husband & I just got married on the beach at the Iberostar Punta Cana 3 weeks ago! It was Perfect! The hotel is beautiful, the grounds are spectacular, and the beach has white sand, clear water! Everyday is warm & beautiful in Punta Cana, it never rains, food is always good. This was the 2nd time we come to this resort because of staff & amenties. The hotel Director Kawana & her partner welcomed us with open arms & were always there if we needed anything. Melissa Foy also was always there to help me and ask if everything was ok! (which everything was always good & perfect!). We took the hotel photographer: Nicolas Bisogni, he did an amazing job (Brides, don't worry about using their service, they are professional and cheaper than flying your own photographer down). For video we went with videospuntacana we used Florian, very polite, kind man, Nicolas & Florian make you feel comfortable and very accomodating. Our wedding coordinator with hotel was Laura Mercedes, she was kind and very attentive and knows her job very well. Thanks again everyone !! We all had a blast and we may return a 3rd time! :)

  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHotelsRD, Quality Manager Iberostar República Dominicana at Iberostar Punta Cana, responded to this review, March 30, 2012
Dear guests youtravellers,
First of all, we would like to thank you for choosing Iberostar Punta Cana Hotel to celebrate your wedding and for the time you took to post a review about your experience.
In the name of Ms Kawana Polanco, our Hotel Manager, and her team, I would like to express how satisfied we are to read that you had a wonderful wedding in our hotel premises and facilities. Once again congratulations; we wish you the best. The friendliness of our staff members is one of the keys of our successful In Iberostar, and we work with illusion to remain so. I have already sent your greeting to Ms. Kawana Polanco, Mrs. Melissa Foy, Mrs. Laura Mercedes, as well as to Nicola and Flo1rian, I assure you that they are thankful for your positive words.
We kindly invite to celebrate your first anniversary with us, please contact us prior to your arrival.
Yours sincerely,
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Amherst, Massachusetts
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 28, 2012

I was here 5 years ago with my whole family (three generations) and had a great time. This recent trip was just my husband and I and it was the perfect romantic location and vacation. We were so happy with the quality of the food previously and thought that the desserts and breads were even better- hats off to the pastry chef. I loved getting to try some of the more local dishes, but don't worry there are always plenty of kid-friendly food choices for non-adventurous eaters. We thought the seafood restaurant was the best and I really miss the buffet breakfasts now that I'm home- you can't get tropical fruit that fresh in the States. We loved to sit by the bar in the evening and get some nice cocktails while the live music was playing. The hotel staff knew this was our second time visiting and they really made us feel welcome. I can't say enough about how great they were. Melissa, Head of guest services, and David, Assistant Manager, were both incredibly friendly and helpful. The rooms and grounds are so lovely to walk around and the beach is gorgeous and so refreshing to swim in. My husband and I have done a decent amount of traveling and there aren't that many places I would want to to return to again and again but this is definitely one of them.

  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHotelsRD, Quality Manager Iberostar República Dominicana at Iberostar Punta Cana, responded to this review, March 30, 2012
Dear Mrs Sarah,
In the name of the Iberostar Punta Cana Hotel Manager, Mrs. Kawana Polanco, and her team, we would like to thank you for your loyalty towards our hotel premises and facilities, and for posting a review about your second experience with us.
We want to express you how pleased we are to hear that your second visit to our hotel after five years was a memorable holiday again. The friendly and helpful staff as well as our varied gastronomy is two of our main strengths; and I am glad to hear that you valued them positively. Your kind words towards our work motivate us to keep our high standards.
We are looking forward to welcome you back again. Please contact us before your arrival.
With kindest regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Iberostar Punta Cana

Address: Carretera Arena Gorda | Higuey, Bavaro, Punta Cana, Dominican Republic
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana > Bavaro
Amenities:
Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Bavaro
#5 Family Hotel in Bavaro
#5 Spa Hotel in Bavaro
#6 Business Hotel in Bavaro
#6 On the Beach Hotel in Bavaro
#6 Top resorts Hotel in Bavaro
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Iberostar Punta Cana 3.5*
Number of rooms: 346
Official Description (provided by the hotel):
Directly on the beautiful, sandy beach of Bavaro (Punta Cana). Friendly atmosphere. Beach restaurant. Set in a palm grove. Attractive pool area. All inclusive (generous, varied buffets for all meals). ... more   less 
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Also Known As:
Iberostar Punta Cana Hotel Punta Cana
Punta Cana Iberostar

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