We were there from December 27 2013 to January 10, 2014. Our first impressions when we arrived were "OMG, what have we gotten ourselves into". We flew with Air Transat so were part of the "Preference Club" area of rooms. After our lame separate area check in (they were not ready for us) we got a nice ride to our building. Impressive - a sign on the building said Air Transat Preference Club .... the fellow opened the door and BAM - an incredible musty/mouldy smell smacked us in the face and got into my lungs immediately. Disgusting. We went to grab a bite since it was 8:30pm and we had been on the go much of the day (from Calgary) and walked into the buffet only to find server people milling about, no tables set up, caring completely less about the people who had just walked in. We had to find a table that wasn't full of plates and uneaten food, had to flag someone down to come and fix up our table, then flag someone else down for a glass of water, and then we proceeded to try to find something edible at the buffet.
The smell in our room dissipated with the air conditioning running full time. The room was extremely OLD and worn out. Looks like they painted recently though. Furniture was a mess and most uncomfortable. Chipped paint on all of the furniture. No plugs in sink (which was plugged and not draining when we got there - took 24 hours to get that fixed) and no plug in the bathtub. Water pressure and temperature was fine entire time we were there.
Twice we had water running through the ceiling over our bathtub. Called once about it and I guess they "fixed" it somewhere because it stopped. The second time I just didn't bother calling.
While it is not very humid in Punta Cana, for some reason the room remained very damp and nothing ever dried .... ever. I guess they don't have dehumidifiers in their air conditioning? Seemed odd to always put damp clothes on. I found it you kept your clothes tucked in the drawers and closed up tight, this was your best bet. But if they go in damp, they will come out damp.
Food was boring and very repetitive. The spagetti fellows were great - we ate a lot of spagetti and chicken!!
Service was very slow - not sure if this is the Dominican nature but man, it gets frustrating to find coffee in the morning at the buffet and a glass of water or wine for lunch/dinner.
All inclusive never means all inclusive. While it is common to always tip your cleaning lady, you almost could not get a drink at the bar without waiving money around.
It's a small resort which is EXTREMELY old, but it is clean. The beach is freaking beautiful but the water itself, being the Atlantic ocean, can be pretty rough with heavy undertows. Not good if you want to have a swim or float. That's not going to happen in that ocean.
The pool is also a huge disappointment. If you want to wade around for the most part up to your thighs okay, but if you want to "cool your core" there aren't many places deep enough to do this. The main pool was kept pretty clean, but the other one was pretty dirty.
Unfortunately, we will not go back to this resort. If I had more money I would have gone next door and asked if they had rooms available. We had to make the best of it though - we were there for 2 weeks.
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- Also Known As:
- Occidental Grand Flamenco Punta Cana Hotel Punta Cana
- Grand Flamenco Punta Cana
- Occidental Punta Cana
- Flamenco Punta Cana
- Grand Flamenco Occidental Punta Cana
- Punta Cana Occidental Grand Flamenco
- Occidental Flamenco Punta Cana