We visited in Feb 2012 (mid winter break) & had a fabulous experience then decided to re-visit in Nov (pre-winter break)
Our visit in Feb was awesome which was why we snapped up the opportunity to re-visit in Nov.
Yes, we all see the bad reviews but everyone is entitled to their own opinion based on their experience
PROS - 1st visit we got a bottle of Rum & Champagne - VERY NICE
Check-in was very efficient ALL check in staff were attentive & helpfull especially Lenni at the counter where you get your safe lock / key.
The buffet food was very good with lots of variety, fresh fruit, eggs, omlettes, french toast, pancakes bacon, fruit smoothies etc. Dinner also extremely good; different theme every night but other choices available for the "picky eaters" - Massimo was a *Star* at the carving station for "Chicharones" & also the pasta bar. Never went back to our room hungry!!
We mostly ate lunch by the beach area which was good but the service a little sporadic. There's always the Taco & Pizza places in the upper area by the entertainment stage & large pool area.
Service in the buffet was fabulous - Rosanna & Louis (*SUPERSTARS*) were so friendly & attentive & always had the time to chat with us. Our only "gripe" was that the front eating area was closed & that large parties were waiting to be seated & no-one could see the 2 of us, especially at the opening hour for all service. Maybe the front area could be opened for larger parties of 6 or more.
Franklin at the beach bar was ALWAYS entertaining & courteous (as we remembered!)
We were in building 24 - "Jamalky" (not sure if the spelling is right), I think he was new from our last trip but was absolutely GREAT- Whenever he saw us he would always make a point of asking us if we needed anything or if everything was O.K. if we did have any issues he took care of it right away (face cloths, large bath towels - although hard to come by at times)
CONS - 2nd visit - We mentioned that we were returning guests - Bottle of rum in room, No upgrade etc. Not a big deal but why mention that you are a returning guest?? - Personally we don't expect any extra treatment but having the same experience as a first timer would have been O.K. Everything else same as 1st visit.
We did get invited to a "Returning Guest" party at the beach with entertainment which was nice but we still had to go back to the buffet for dinner. There's still a lack of chairs / loungers around the "quiet pool" & "Transat area" on the beach
We have recommended the Occidental Grand to friends & we hope that they have the same 1st time experience that we had. Haven't see much in the form of replies from the management on this site
P.S. Just found out that 2 friends are visiting this Feb - I hope they have a great experience
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- Also Known As:
- Occidental Grand Flamenco Punta Cana Hotel Punta Cana
- Grand Flamenco Punta Cana
- Occidental Punta Cana
- Flamenco Punta Cana
- Grand Flamenco Occidental Punta Cana
- Punta Cana Occidental Grand Flamenco
- Occidental Flamenco Punta Cana