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“Great resort, amazing beach, so-so food.” 4 of 5 stars
Review of Barcelo Bavaro Palace Deluxe

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Barcelo Bavaro Palace Deluxe
4.5 of 5 Resort (All-Inclusive)   |   Carretera Bavaro, km. 1, Bavaro, Punta Cana 23301, Dominican Republic   |  
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Hotel amenities
Special Offer
Up to 35% discount
Ranked #8 of 15 Hotels in Bavaro
Certificate of Excellence 2014
New York City, New York
1 review
3 helpful votes 3 helpful votes
“Great resort, amazing beach, so-so food.”
4 of 5 stars Reviewed March 28, 2013

My wife and I stayed at BBPD mid-March for a week and it pretty much met our expectations (mostly thanks to all the TA reviews). We've been all over the Caribbean but it was our first time in the DR.

Bottom line: Resort is immaculate, rooms are very nice, beach and pool are great, service is hit-or-miss, food/drinks are so-so.

Check-in: There was only a very short line when we arrived but a bus full of visitors showed up as soon as we were done. It still looked like they had plenty of staff to check everyone in rather quickly though. We booked the Junior Suite Deluxe and had asked for a king bed but the receptionist didn't bother telling us we were getting 2 double beds until we showed up to our room. We ended up spending 1 night in the 2 double bed room and then switching to a king room the next day. While this was annoying it certainly didn't ruin the vacation.

Resort: The resort was immaculate and very clean -- even the bathrooms by the pool. Exercise room had plenty of machines but it was really hot in there (good if want to get your sweat on I guess).

Room: Our first night was in building 6 which looked to be the most recently renovated. It was huge but unfortunately it had two double beds so we didn't stay there long. Our king room in building 4 was slightly smaller and but just as nice with comfy bed, flat screen tv, hot tub on patio. Cleaning service was good except for a couple small things: water not replaced in mini-fridge, soap not replaced, ended up with only 1 wash cloth the last 2 days, but other than that I was satisfied.

Beach/Pool/Activities: The beach and pool is the best part of the resort. Sand is white and soft, water is warm with no waves, and plenty of beach chairs. The pool is also great but chairs in the sun were a little harder to come by. We took a kayak and paddle boat out with very little wait for them. If you like palm trees on the beach then this is the place for you :) Also, check out some of the shopping areas up the beach (head north about 10 minute walk). They are way cheaper than getting stuff from the hotel shops. Head south on the beach for a nice walk that is very quiet and remote feeling.

Food: The food is probably the most controversial part of all-inclusives in the DR. I understand the need to feed the masses so quality tends to suffer. We went in with this expectation (especially since we're from NYC) and there were very few surprises for us. The buffet selection is huge. Breakfast quality was by far better than lunch quality in my opinion. I wish lunch had sandwiches but they were only there for breakfast. For dinner -- Japanese (Kyoto) and Mexican were probably our favorites followed by Spanish. The seafood restaurant (Coral) was awful. You are better off eating at another restaurant twice or at the buffet than eating there (seriously).

Drinks: Pro - bartenders didn't skimp on the alcohol so the drinks were strong. Con - there really weren't any frozen drinks. Daquiris and Pina Coladas were just served with ice cubes. We stuck with wine, cervezas and bahama mamas (which were the only drinks somehow sorta frozen...). There are a zillion bars throughout the resort which is great.

Service: Again, I understand the need to serve thousands of hotel guests so service can be hit-or-miss. There were super-friendly people and there were people with sour-faces but we took it all in stride. We had an issue with our hot tub and it took 5 calls to guest services to get someone to come take a look.

We had a great time and got exactly what we wanted - nice, clean room, warm weather, and time at the beach and pool.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director_BBPD, General Manager at Barcelo Bavaro Palace Deluxe, responded to this review, May 14, 2013
Dear Guest,

Thank you very much for having taken the time to share your impressions about your stay with us on Tripadvisor. Your opinion is very important for us and we are pleased, that despite of the issues mentioned, in general our facilities were to your liking and that you enjoyed your vacations in our resort. We regret that we were no able to fulfill your expectations at all regarding to the housekeeping, the food & beverage and the service of some of our personnel. But we assure you, that we are continuously working on improving the quality of our services and that we will take all your suggestions into consideration.

We hope that we have the pleasure to welcome you again in our Barceló Bávaro Palace Deluxe Hotel!

Sincerely,

Javier Cordero Gilsanz
General Manager at Barceló Bávaro Palace Deluxe
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Two Rivers, Wisconsin
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 28, 2013

So many things made this the best resort my wife and I have ever been to. We were there for 9 days. The weather was perfect (Mar 2013). Sunny, warm, and always a nice warm breeze to keep it from being too hot. The most perfect beach. Within a few steps of the room. Lots of palm trees and shade (for us snowbirds) and never a problem finding a lounge chair. Lots of workers were always keeping beach and rooms and grounds clean and neat. Multiple showers and feet washers available close to exiting the beach. Beautiful swimming pools and fountains. Lots of different foods to try. Theme restuarants were great. Less than 30 min. from the airport. Would definitely go back! Things that could be better. Offer free Internet - total cross over access for adults to both resorts. You should be able to go all bars for drinks and cafes at both resorts if you are an adult.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director_BBPD, General Manager at Barcelo Bavaro Palace Deluxe, responded to this review, April 16, 2013
Dear Guest,

We really appreciated that you have share your positive impressions with other travellers in the TripAdvisor. Thank you for consider us the best Resort you have ever stay in. We are glad to receive such as positive feedback since comments such as yours strengthens our philosophy of excellence service.

We are proud to hear that you liked our facilities and grounds; it is thanks to the hard work of our gardening- as well as our maintenance-staff that we are able to maintain the landscaping this way. In the same way, we appreciate your compliments in regards to our food concepts and variety in our different restaurants. We would like also to thank you for your suggestions to our operation, since our guests opinion is of our interesting and assistance.

We hope to welcome you soon in the near future!


Sincerely,


Javier Cordero Gilsanz
General Manager at Barceló Bávaro Palace Deluxe
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vaughan, Canada
1 review
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 28, 2013

Our family of four enjoyed our stay at the Barcelo Bavaro P.D.!!
Beach - excellent!!!
Pools - great!
Weather - was hot and sunny (Mar. 18-25)
Property - maintained very well, excellent views
Water park - kids had lots of fun!!
Kids club - we have seen much better, basically a space filled with computer games and tv screens, I would not leave my children there, the staff working there are not eager to get to know the children and make parents feel at ease
Rooms - we stayed at the family deluxe room - worth the extra, nice and clean and close to the main building (5 min walk)
Food - very tasty - lots of fresh veggies and fruit, meat and fish, breads and desserts!!! Very busy buffet in the morning and for lunch, long lines, the staff at the buffet will ignore as much as possible, except for one day when they had a performance review and many mangers present, then the service was better!!
Entertainment - lots of fun for the whole family
Service - disappointing... The lobby staff - friendly, but if you have a concern, they are not helpful - our transfer was late (1 hr) to go back to the airport, the lobby staff weren't willing to help, ended up taking a taxi.... The staff are not going out of their way to make you feel welcomed at the restaurants, the pre-booking of your a la carte dinners can get annoying - takes too long, there isn't much choice for time slots etc. etc. and frankly it's not worth it - once you are at the restaurant, you can wait for your meal for 45 min, and it didn't work for our family. But mainly it's the attitude of most of the staff - they don't exude happiness - even if you tip them.
Overall, we had a great family holiday, probably will not return to this destination, if you decide to go, keep your expectations low in regards to service.
Thank you for reading, I hope you find this review helpful.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director_BBPD, General Manager at Barcelo Bavaro Palace Deluxe, responded to this review, April 16, 2013
Dear Guest,

First of all, we would like to thank you for your preference in selecting our Barceló Bávaro Palace Deluxe for your family vacation, as well as for letting us know about your recent experience. In our effort to continuously improve the quality of our services and facilities, we put our greatest interest and value in our guests' opinion, so, you may rest assured that your comments have been forwarded to the various Departments involved of the Hotel with the aim to reinforce our performance and the quality of our services.

We hope that when returning to the Dominican Republic, you will give us the opportunity to welcome you again at our Barceló Bávaro Palace Deluxe.


Sincerely,


Javier Cordero Gilsanz
General Manager at Barceló Bávaro Palace Deluxe
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lexington, Kentucky
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 26, 2013

Wonderful place to stay for a family vacation or a couples vacation! My trip was back in Decmeber 2012 for a "weddingmoon" with our immediate families. The weather was great, warm enough to get in the ocean but pools were a little cold. Weather was plenty warm enough to lay out by the pool or beach all day! We flew in to PUJ airport and took a taxi to the resort which was about a 20 minute ride. I HIGHLY recommend upgrading to Club Premium, which allows you many extras that will make for a more fulfilling trip. We arrived at the Club Premium lounge where we were greeted with drinks and snacks. In the Club Premium lounge the staff will check you in, call a bell boy to transport your luggage to your room as well as make all the reservations for dinner for the whole stay. When we ran into problems or had questions, we immediately called the Club Premium lounge and our questions were answered right away!
Our room was an oceanfront room and a 1 minute walk out to the beach. It was beautiful! The room was a little small, but we were not in the room much for our whole stay! Room service is great, great food and quick! The morning after the wedding we received a huge spread of delicious food!
There are several different pools to choose from. Chairs facing the sun are sometimes hard to find. Get out early and reserve a chair. Plenty of pool side bars to choose from. The beach can get a little crowded. Again, arrive early to ensure a chair close to the water. Many different activities to choose from including: aerobics, volleyball, horseshoes, bingo, dance lessons, yoga...
The food was WONDERFUL! Only have good things to say about the food. The buffets have every kind of food you could ever want. Muffins are fantastic! Pineapple is so fresh and juicy! There are so many restaurants to choose from (with Club Premium you can eat at an a la carte restaurant each night!). Our favorite was the Japanese hibachi restaurant..our chef was hilarious and kept the guests engaged! La Brisa is on the beach and has fantastic food as well! French restaurant is very authentic, was not a fan.
Our wedding was so beautiful! Everything went as planned and was perfect! Our wedding coordinator was Lianny Duvege and she was so helpful! She made sure the whole wedding went smoothly. Our wedding was on the beach, near La Brisa which was a little less crowded and somewhat secluded. We did have some beach guests watching our ceremony but not many. We had wedding security, which was not needed at our location but it was nice to know that they were there if we needed them. The wedding cocktails and canapes were to die for! We also got to make a special reservation in the steakhouse, which was by far our overall favorite restaurant. Steak was amazing! Our wedding cake was so delicious and we even got to save a piece for our first anniversary. We had 16 guests including ourselves and each and every one of them had a wonderful time!
I would recommend this resort to everyone and I cant wait to go back!

Room Tip: Club Premium is a MUST! Club premium allows you many extras that will make for a more fulfilling tri...
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director_BBPD, General Manager at Barcelo Bavaro Palace Deluxe, responded to this review, April 16, 2013
Dear Guest,

First of all we want to thank you for choosing us to celebrate as important occasion as your wedding party. We are honored of having been part of these unforgettable memories and we are very pleased to hear that your ceremony and all the arrangements of your wedding went precisely as you wanted to. Thank you for let us know that you got nice moments sharing with us this important moment of your life. We are glkad that you have enjoyed most of our services as well as our facilities.

On behalf of all our Staff members we wish you a wonderful and successful marriage, hoping to be part of your first marriage anniversary next year!


Sincerely,


Javier Cordero Gilsanz
General Manager at Barceló Bávaro Palace Deluxe
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Purchase, New York, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 25, 2013

My husband and I along with our three year old daughter just spent five days at the Barcelo Bavaro Palace Deluxe. Our close friends were having their wedding at the hotel and we had an amazing time,
The hotel itself was beautiful and very clean. We enjoyed the vast array of shops, restaurants and activities. There were workers cleaning every inch of the hotel and grounds everyday and the pools and beach were immaculate.
We had a room that was directly on the beach in the 4000 building. We had a beautiful deck and direct unobstructed view of the ocean and pristine beach and a lovely jacuzzi bath tub on our deck.
The room was cleaned twice a day. Our room included the upgraded VIP Club Premium membership which I highly recommend. From the moment we checked in we were treated like royalty... They offered us fresh cold bottles of water and had computers available for email or Internet use immediately. We also had use of free wifi which was much appreciated so we were able to check emails on our phones and iPads during our stay.
I must compliment the services of two employees at the resort. First, our waitress in the club premium lounge where we had breakfast daily was outstanding. Her name is Sandra Sanchez and she always had a smile and friendly personality ever morning during breakfast. Her service was excellent and she was very friendly and sweet to our 3 year old daughter. We enjoyed breakfast every day because of her help and the hotel is lucky to have her as an employee.
Secondly, our housekeeping maid Yomery Hernandez was also excellent. She cleaned our room twice per day and always offered us anything we needed during our stay. She made us feel very welcome and comfortable and left our room spotless every morning and evening. We always had fresh towels and did not need to call housekeeping for anything as she was always willing to help with any request we had. She is also an asset to this hotel and works very hard but always had a smile on her face.
The wedding was also a lovely event with excellent food, cocktail hour and reception entertainment....the location was also very beautiful especially the wedding chapel site with the beautiful lake in the background and golf course grounds.

We had an amazing trip and really enjoyed our stay at the Barcelo Bavaro Palace. We will definitely recommend this hotel,to our family and friends.

Room Tip: Room 4202 with club premium upgrade was fantastic and had amazing views of the ocean and beach.
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director_BBPD, General Manager at Barcelo Bavaro Palace Deluxe, responded to this review, April 16, 2013
Dear Guest,

We really appreciate that you share your positive experience in the Trip Advisor and that you have enjoyed your stay in our Barceló Bávaro Palace Deluxe. Thank you very much for your valued time to make this review since the opinion of our guests is very important and assistance to us. It is a pleasure to know that our infrastructure and the environment of our Hotel was of your liking and that you had a great time in our facilities.

We will gladly pass your comments to our staff members that they will be happy receiving such as positive feedback as yours.


Sincerely,


Javier Cordero Gilsanz
General Manager at Barceló Bávaro Palace Deluxe
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Morgantown, West Virginia
Top Contributor
122 reviews 122 reviews
9 hotel reviews
Reviews in 23 cities Reviews in 23 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed March 25, 2013

I am going to make this short and sweet, I read a lot of the reviews before we booked, and glad I make good decisions.

This place was clean, really clean....everywhere, th4e buffet, room, bathrooms etc...they even raked the seaweed off the beach.

The food was really good, and such a variety, I read a lot of reviews, rating the food quality low, I would like to know what there pallet it like, if they smoke, if they are polluted with alcohol, after 6 days, and several restaurants, there was nothing I would consider 'bad' or tasteless.

Service was excellent, they are slow...but that is there culture, so I adapted, they are beautiful, happy people whom worked hard to please me.

Coupon books is a joke....but I personally went for sun, sand, golf, relaxing, I really didnt want or need a massage, dinner on the beach, or breakfast delivered.

The room was great, clean, comfortable and the bed was pleasantly comfortable.

Golf - amazing Pete Dye course and Sergio the gold pro, will make sure you get to play, they use 'newer' Callaway clubs.

Beach was beautiful, and chairs were abundant.

Pool, was clean, fun and relaxing, and we never have issues getting a chair.

I WILL go back again....

Room Tip: We were in the 1000 block, close to pool, beach and main concourse.
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director_BBPD, General Manager at Barcelo Bavaro Palace Deluxe, responded to this review, April 16, 2013
Dear Guest,

We would like to express our gratitude for sharing your impressions of your recent stay with us and we also want to thank you for your preference in selecting our Barceló Bávaro Palace Deluxe for your vacation, as well as for letting us know about your recent experience. In our effort to continuously improve the quality of our services and facilities, we put our greatest interest and value in our guests' opinion.

We appreciate your compliments to the design of our Golf Course as well as your positive impression of our golf course designed by the famous PB. Dye.


Sincerely,


Javier Cordero Gilsanz
General Manager at Barceló Bávaro Palace Deluxe
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 25, 2013

Had the most amazing vacation!
Palace deluxe was wonderful, spotlessly clean, most gorgeous beach!
Everything about the resort was outstanding. The help was friendly.
The bartenders we're great hard working never had to wait more than 2 minutes for a drink!
Best beach no waves, no rocks or shells miles of white sand lots of palm trees for shade nice breeze. Huge selection of food in buffet something for everyone. Even a kids section.
Omelette and pancakes made to order. Delicious
GO!

Room Tip: Rooms in the buildings 4 and 5 are closer to everything central building has all the Restaraunt and...
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director_BBPD, General Manager at Barcelo Bavaro Palace Deluxe, responded to this review, April 6, 2013
Dear Guest,

We really appreciate that you share your positive experience in regards to your stay in our Barceló Bávaro Palace Deluxe in the Trip Advisor. Thank you very much for your valued time to make this review since the opinion of our guests is very important and assistance to us. It is a pleasure to know that our infrastructure and the environment of our Hotel was of your liking and that you could enjoyed most of our restaurants, as well as our beach and facilities such the family section.

We hope to host you in our property soon!


Sincerely,


Javier Cordero Gilsanz
General Manager at Barceló Bávaro Palace Deluxe
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Barcelo Bavaro Palace Deluxe

Address: Carretera Bavaro, km. 1, Bavaro, Punta Cana 23301, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana > Bavaro
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Casino Hotel in Bavaro
#6 Luxury Hotel in Bavaro
#7 Spa Hotel in Bavaro
#8 Top resorts Hotel in Bavaro
#8 On the Beach Hotel in Bavaro
#8 Romantic Hotel in Bavaro
#9 Family Hotel in Bavaro
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Barcelo Bavaro Palace Deluxe 4.5*
Number of rooms: 1402
Official Description (provided by the hotel):
Barceló Bávaro Palace Deluxe*****, a unique and unrepeatable location on the best beach of Punta Cana, protected by a coral reef that converts the sea into a natural swimming pool. This an all-inclusive luxury gastronomic hotel is a new concept in luxury on the best beach in Punta Cana. All the rooms have terrace and sea views (front or partial) and jacuzzi for two persons with hydrotherapy, Well-being of the latest generation. ... more   less 
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Also Known As:
Barcelo Bavaro Palace Deluxe Hotel Punta Cana

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