We are not picky travelers, but please heed to the negative reviews. I wish we did, but we went ahead and gave this resort the benefit of doubt.
My husband and I stayed Nov 11 - Nov 18, 2012, spending our 20 year anniversary at this resort, horrible idea. When we arrived, we were amazed by the appearance of the resort. It was a beautiful place. We arrived around 11am and did not get our room until 5:30pm, and our room was not the room we paid for. They gave us a room with 2 queen beds. After arguing with the front desk about our bed situation, It took 3 more days to get a room with a king bed, and the room we were given was not cleaned yet. We had to wait another 2 hours in the dirty room before being put into a clean king room. The housekeeper we had was great for us, maybe because we left a tip for her every day. We had clean sheets, towels, and a stocked fridge.
The food.......when we went into the buffet, we were wondering what all the complaining was about. It was great.....for the first 2 days. The buffet food never never changed. It was the same thing day after day. Was quite boring, bland, and tasteless. The a la carte restaurants were a joke. SERIOUSLY! Steak house: good flavor, tough meat. Seafood: OMG by far the worst. The shrimp and the lobster were like eating paste. I could not eat it. Italian: took 20 minutes to get our drinks, 3 other tables sat 15-20 minutes after us and received their entrees before we even got our soup, which that took an hour. We had 2 bites of the can tasting soup and left, very disappointed. Besides, the server was rude and never came back to our table after taking our order. The only rude employee of the resort, by the way. Japanese: had reservation for 9:00, was sat at 9:45, took 25 minutes to get drink, I ended up having to go to the bar for my drink, they never brought mine. We sat for the cooking show that wasn't much of a show. The meat was over cooked and the rice was dry...We had to leave early because I became very sick. I was sick that night and the entire next day. Not sure what it was, but it was from the food or the ice in our drinks. Mexican: bowl of chips were pieces of chips, we ordered the burrito, looked like a taquito. Had no Mexican flavoring at all. We left when I had seen the server dump 2 bowls of chips from other tables into one bowl and serve it to the table behind us. I tried to tell the table what had happened, but they spoke only french. No wonder why our chips were pieces....other people had had their fingers in them. Spanish: this was the best place. The food was OK. We did not eat the French because we did not want to spend money on anything that had to do with food. Also, "FORMAL" dining did not apply. Jeans and T-shirts were worn. Any attire was acceptable as long as you left the flip flops in your room.
Not to mention, the tables were only wiped down with dirty napkins from the people who just ate at the table. The employees picked up dirty dishes and reset the silverware and napkins without ever washing their hands. The plates were always greasy and unclean.
Not much of a night life here. The nightly options are 1) cheesy theater show, 2) cheesy casino, 3) cheesy disco, 4)sports bar, 5) coffee bar (best place in my opinion) 6) shopping, which was price gouged beyond belief 7) Carey bar.....All of this is great if you plan on staying 2-3 nights, but then it becomes boring after 3 days.
The beach was nice and relaxing, just too much kelp and pine needles in the water. The pools were beautiful and clean.
The drinks were OK at best, the alcohol they use is not very good and only one beer was available, Presidente. We drank bloody marys and mojitos most of our trip.
The staff was nice and we met several really funny employees. Language was a barrier, but that's ok because we were visiting their country. It always worked out one way or another and we had fun learning more Spanish, and also teaching some English. It was comical for all of us involved.
The resort credits were a joke. we used $20 worth of the $1000 credits (2 $10 casino match play). They are a gimmick to make you spend more money. Any trips and tours were crazy priced. I mean CRAZY priced! Be prepared to have deep pockets if you want to do any excursions or tours.
Unfortunately, the goods do not outweigh the bads. Overall, we were not satisfied. In my opinion, food is 50% of a vacation experience, they did not deliver. Entertainment was lacking and there just was not much to do there after the 3rd day. It was supposed to be the best resort there. I would hate to see the worst.
We will not be returning and we will warn people to run as far away from this place as possible. Spend your money on someplace else
- Official Description (provided by the hotel):
- Barceló Bávaro Palace Deluxe*****, a unique and unrepeatable location on the best beach of Punta Cana, protected by a coral reef that converts the sea into a natural swimming pool. This an all-inclusive luxury gastronomic hotel is a new concept in luxury on the best beach in Punta Cana. All the rooms have terrace and sea views (front or partial) and jacuzzi for two persons with hydrotherapy, Well-being of the latest generation. ... more less
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- Also Known As:
- Barcelo Bavaro Palace Deluxe Hotel Punta Cana