I have been a member of Trip Advisor for several years. All of the negative reviews have prompted me to write my first one. My wife and I and another couple traveled here between Oct. 13 and Oct. 20, 2012. I will try and break every thing down .
Checkin/Checkout- Normal checkin hours for all hotels is 3pm. we arrived at noon, were directed to a desk and were promptly processed and banded and asked to return at 2pm as our rooms were not ready. This process took approximately 20 minutes. We went to guest relations and made all of our dinner reservations for the week. Since we were banded we had lunch at the buffet, walked around and returned at 2pm and our rooms were ready as promised, so far so good. Check out, as a season travelor, I went to the desk the night before and took care of all my room charges. in the morning when everyone was on line checking out and paying their charges, my party and I went to the express desk, dropped off our towel cards and were done in thirty seconds. no hassles.
Rooms- We had emailed guest relations requesting rooms in Bldg 5 and that was exactly where we were. centrally located to all the restaurants, pools, beach, and main building. Could not ask for a better locale. We had a Jr. Deluxe Suite. Very modern, king size bed, flat screen TV, jacuzzi in balcony and very CLEAN. The toilet and shower doors were made of frosted glass but are not see through as others had previously reported. Still trying to figure out if I am at the same resort as the negative reviews claimed. Room was cleaned daily and refrigerator stocked daily. left a few dollars every day and had no issues whatsoever. Folks if not having a face towel is going to ruin your stay, BRING YOUR OWN!
Grounds- Resort is VERY large, utilize the continuous shuttle to get around, even using this we did not get utilize the entire resort ( reason to go back). Grounds are spotless, well manicured. Beach is breath taking. Too many pools to keep up with, water parks for the kids. There are so may pools and beachfront there is no need to play the towel game.
Food-Buffets had a choise for everyone, if you did not find what you wanted, you really were not hungry. Speciaty reataurants were great. We ate at the Steakhouse, The 19 hole, Italian,Spanish, all were great.
Language- Folks, let's remember we are guests in their country, we should show the respect we would want given to us. I am latin and speak spanish, but there are few phrases that everyone should know, "Buenos Dias- good morning", Buenas Tardes- good afternoon" Buenas Noche- good night", "Hola- hello", "Gracias - thank you", "Por Favor - please", Mi Nombre es -My name is", "Tu Nombre es - your name is". You will be surprise at the smile you will get.
Now here comes the one negative. "My fellow GUESTS". Folks when your on vacation with your children, it does not mean that you are on vacation from parenting. that is all I will say on that topic. Additionally, just because you paid does not mean you have the right to be rude and nasty because something minor occurred that was not in your control or the control of the employee that you just verbally bashed. Your on vacation, things will go right and things will go wrong, no matter where you stay, the only thing that should not change is the way we treat each other.
I am still wondering where all the negative reviews stem from. I was so impressed with this resort that we took my neice information for a destination wedding. This by far is the best resort I have been to and will definetly be returning. I want to thank the entire staff at the Barcelo Bavaro Palace Deluxe for a fantastic week. you all have the right model for making your guest feel at home. If you have any specific questions pls email me.
- Official Description (provided by the hotel):
- Barceló Bávaro Palace Deluxe*****, a unique and unrepeatable location on the best beach of Punta Cana, protected by a coral reef that converts the sea into a natural swimming pool. This an all-inclusive luxury gastronomic hotel is a new concept in luxury on the best beach in Punta Cana. All the rooms have terrace and sea views (front or partial) and jacuzzi for two persons with hydrotherapy, Well-being of the latest generation. ... more less
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- Also Known As:
- Barcelo Bavaro Palace Deluxe Hotel Punta Cana