We stayed at the Dominicana from 12/22/12 to 12/29/12. This was our first visit to the Iberostar property in the Dominican Republic and we look forward to returning. Overall, we had a very enjoyable stay that was consistent with our experiences at other Iberostar hotels, particularly in Mexico.
The facilities are in very good condition and the grounds are immaculate and well-maintained, which seems to be very typical for Iberostar. The property is extensive (there are four Iberostar hotels located here) and we enjoyed long walks on the property as well as on the beach. Walkways are well lit at night. There are shops along an interior street that connects to the beach. This hotel has a very hard-working grounds and wait staff.
Our adjoining junior suites had more than adequate space overall (though the bathrooms were on the small side) with good seating areas (two built-in sofas in each suite), functional desks, minibars and very comfortable terraces. The beds were comfortable and bedding seemed relatively new.
Staff were exceptionally warm and friendly. The buffets were fine with plenty of fresh salads, fruits, vegetables and a variety of fish and meats. The Mexican restaurant was particularly good. On Christmas Eve there was a very nice surprise celebration and we enjoyed a special buffet dinner; the staff went all out to make this a memorable experience.
There are two very large, mirror-image pool complexes that had an ample number of well-shaded chairs available. We never had a problem finding a spot for 3 people at any time during a 7-day stay, even though the hotel seemed booked close to full. . It was absolutely great to not need to hunt for pool chairs at 6:30 in the morning, as has often happened to us during winter trips. The pools themselves were wonderful, never crowded, and water temperature was always perfect. This is an area in which Iberostar does exceptionally well and the Dominicana is no exception.
The complex is located on a fine walking beach that is just moderately sloped and we enjoyed being able to walk a good distance from the hotel site. Beach chairs were abundant.
The shows were fine and we were greatly impressed by the exceptionally talented dancers who performed nightly.
The only problem we encountered during the stay was minor. Every other day during our stay at least one of our key cards failed and this happened for both rooms. Cards were promptly and courteously replaced, except for one day when the staff member at the front desk seemed somewhat grumpy about having to deal with this. The manager called me to discuss this particular incident and her interest was much appreciated. At times when we were walking past the front desk we heard other guests asking for new cards as well. I suspect that the hotel is not keeping track of how many times they need to re-code or replace cards; the cards we had were somewhat worn and I would suggest that the facility should only issue new cards at check-in and then discard after check out.
Bottm Line: This is a great hotel that I rate as a solid 4-star property. The facility is well managed and has very good, highly attentive staff that are happy to be there and to help you. We enjoyed our stay very much and can't wait to get back!
- Official Description (provided by the hotel):
- Directly on the beautiful, sandy beach of Bavaro (Punta Cana). Colourful Caribbean flair. Water sports galore. All inclusive (generous, varied buffets for all meals). ... more less
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- Also Known As:
- Punta Cana Iberostar
- Iberostar Dominicana Punta Cana
- Iberostar Punta Cana
- Dominicana Hotel