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“Not a good value for money” 3 of 5 stars
Review of Iberostar Dominicana Hotel

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Iberostar Dominicana Hotel
3.5 of 5 Resort (All-Inclusive)   |   Carretera Arena Gorda, Bavaro, Punta Cana, Dominican Republic   |  
Hotel amenities
Ranked #7 of 16 Hotels in Bavaro
Certificate of Excellence 2014
London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
“Not a good value for money”
3 of 5 stars Reviewed December 3, 2012

I travelled for 2 weeks in august and stayed at this hotel...
Positive: Rooms are clean and nice, Star friends aka entertainment staff at the hotel were brilliant with them u always have something to do the beach/pool area the space is great and lunches were wonderful. breakfasts were great with a good selection of fruit juices. Loved the night when there was a party on the beach organized by the hotel...with live music and all dressed in white...just perfect.

Negative: the lobby is so dated, it ruined my mood as soon as I got there, the reception service was horrible to say the least, one night if it wasnt for the help of a security guard the receptionist wouldnt have done nothing. We went out clubbing one night to the hard rock hotel and when we returned there was no food in the buffet, I asked for bread and was refused and the staff was rude...went to bed hungry at my " 24hr all inclusive hotel".....never ever that happened to me in years of travelling...so for this reason I will never ever go to an Iberostar again. Not a lot of variety of food at the buffet at dinner specially if u r a fish person like me. OMG the drink selection was horrible...just at the bar next to the stage that u could drink something better....

  • Stayed August 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHotelsRD, Quality Manager Iberostar República Dominicana at Iberostar Dominicana Hotel, responded to this review, December 4, 2012
Dear Customer,
On behalf of the Hotel Manager, Mrs. Helena Santos, we thank you for posting your feedback on Tripadvisor and choosing Iberostar Dominicana for your vacation.
On the one hand, we are grateful for your positive comments about the beauty and cleanness of our facilities, the variety of our gastronomy at the breakfast and the performance from our Star Friend team Friend. At the Iberostar one of our guiding principles is to maintain our properties in good condition.
In addition, we regret that our services (especially by the Front Desk), our variety for dinner regarding seafood and fish, and our well stock bars were not at the highest of your expectations. Allow me to clarify though that we offer a late night snack starting from 11pm until 6 am. We advise our valued customers to read the welcome package they received during the check in so they are well informed about schedules, amenities and services. Our employees do their best to please our customer requests. However, there are restrictive areas where they are not allowed to visit. Being said this; we regret the misunderstandings when dealing with the security guard and receptionist that mentioned night.
We remain at your disposal should decide to give us another opportunity to show you the excellence that characterizes the Iberostar chain with over 100 hotels worldwide.
Sincerely,
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (458)
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Bristol Uk
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed December 3, 2012

We have just come back from 2 weeks staying in the Punta Cana. We were there 7 years ago and I have to say there has been many improvements made. The grounds are excellent. Everywhere is so clean and tidy. Please take care when walking on the pavements when they are wet as they can be very slippery.
The standard of the food is very good and we were not ill at any time during our visit.
The staff are always helpful and make you feel at ease.

Room Tip: We had a room over looking the pool on the first floor. The room has good double glazing to keep ou...
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHotelsRD, Quality Manager Iberostar República Dominicana at Iberostar Dominicana Hotel, responded to this review, December 4, 2012
Dear guest,
Thank you for taking time to write a review in Tripadvisor about your second stay in Iberostar Punta Cana. In the name of Hotel Manager, Mrs. Helena Santos, we also thank you for choosing our hotel once again for your holidays.
We are very pleased to hear that you had another memorable stay in our hotel premises after seven years from your first visit. We appreciate your excellent valuation of the changes we have been doing these years to upkeep our premises as it is this one of our guiding principles in Iberostar Hotels and Resorts.
We look forward to welcome you again, please feel free to contact us to help you enjoy your next stay with us.
Yours Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, New Jersey, United States
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed December 2, 2012

Fantastic pools; many, many huts for shade; beautiful beach; several dining options; several bars; staff extremely friendly and attentive; rooms spacious. Overall, a great place to kick back and enjoy. We had a few issues with maintenance in our room, but the staff immediately corrected the situation and sent rum and fruit with an apology to our rom. Everyone working there bends over backwards to ensure that guests are happy. Great value for your dollars.

Room Tip: Pack light---bathing suits, capris, couple of tops. You'll practically live in your bathing sui...
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  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHotelsRD, Quality Manager Iberostar República Dominicana at Iberostar Dominicana Hotel, responded to this review, December 3, 2012
Dear guest,
First at all, we thank you choosing Iberostar Dominicana for your holidays. In the name of Mrs. Helena Santos, Hotel Manager, we also thank you for posting a review about your experience among us.
We are very pleased to read that you enjoyed a memorable holiday due to the excellent service from our friendly staff and our value for money. In Iberostar we are committed to ensure a memorable holiday to our beloved “stars”.
We kindly ask you to write us before your next visit; it will be a pleasure for us to welcome you back.
With regards,
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Brighton, Michigan
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 28, 2012

we had an excellent time, all the employees were fantastic, goofy, carmen, andros, all the entertainers in the shows and all the bartenders and waitresses were fantastic.sendy was always saying hello and always happy.john and caesar in the shops around the grounds were great,housekeeping was excellent, never a probblem. everyone was so friendly and made feel very welcome and left us wanting to come back and we will be back! The only disapointment we had were the reservation resturants steak dinners and seafood were not very good preferred the buffets. the buffets were excellent. best time ever!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHotelsRD, Quality Manager Iberostar República Dominicana at Iberostar Dominicana Hotel, responded to this review, November 29, 2012
Dear guest,
In the name of Mrs. Helena Santos, Hotel Manager, we would like to thank you for choosing Iberostar Dominicana for your holidays and for taking the time to post a review about your experience.
We would like to express how glad we are to read that you enjoyed a memorable stay in our premises due to the kindness of our team. In Iberostar one of our guiding principles is to provide the best service. Goofy, Carmen, Andrés, John, Sandy and César are glad to acknowledge your motivating lines about their work.
We are looking forward to welcome you back, please contact us before your arrival,
Yours Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 28, 2012

Great location,very good food, amazing beach and oustanding entertainment staff!!! La Saliba resto a la Carte was great. the ground are beautiful and very well kept. All the staff is very friendly. The room are just perfect and always very clean.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHotelsRD, Quality Manager Iberostar República Dominicana at Iberostar Dominicana Hotel, responded to this review, November 29, 2012
Dear guest HugoR,
Thank you very much for choosing Iberostar Punta Cana for your holidays and for taking the time to write about your stay among us.
In the name of the Hotel Manager, Mrs. Helena Santos, we want to express you our gratitude for your nice lines referring the beauty of our premises and the friendliness of our staff members. In Iberostar we want our guests to “enjoy being a Star”.
We are looking forward to welcome you back. Please contact us before your next visit.
With best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bridgend, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 28, 2012

This was the first time I went to this Hotel and what an experience it was. When I entered the room, straight away I realised that it was roomy, the showers were immaculate and the service was exellent. The beds were smelling fresh and the sheets were changed every day.
The food was beuatifully presented and tasted lush. First course came within 5 minutes and then second course came around 20 minutes later giving time for the food to digest. The pool was gorgeous, huge and was not to deep. There was a bar in the middle of the pool with stone seats around it so you could always stay refreshed. They had their own private beach with luxoureous golden sand and hundres of sun beds. Ready to get you tanned.

Hope this helps.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHotelsRD, Quality Manager Iberostar República Dominicana at Iberostar Dominicana Hotel, responded to this review, November 29, 2012
Dear Guest,
We would like to thank for writing a comment on Tripadvisor about your first stay at Iberostar Dominicana. In the name of Hotel Manager, Mrs. Helena Santos, we thank you for choosing our hotel for your vacations.
It is a pleasure for us to hear that you enjoyed a memorable stay and that our services, facilities and hotel quality met your expectations. Our main goal in Iberostar is turning your holidays into an unforgettable experience.
We are looking forward to welcome you back again, please contact us before arrival to help you to enjoy your next vacations with us,
Kindest regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed November 26, 2012

We recently stayed at this resort from Nov 19-26th. This was our 4th visit in the past 3 years. Once again it was excellent. The first 3 visits were with our 2 children, this last visit was just my wife and me.

The grounds are beautiful and well maintained. The beach is fantastic. The food is also to our liking(lots to choose from and foods we like). They just recently made a few more cosmetic changes to some of the common areas (new tiling around one of the pools, new bathrooms by the beach restaurant, new archery area). The acitvities are there if you're interested (volleyball, bingo, water polo, water aroebics, dance lessons, archery, beach soccer......). If you are not interested they don't bother you about joining in, just some playful encouragement to get you moving.

We had a wonderful room, with a newly renovated shower, very comfortable bed, nice view of the pool and close proxmity to many of the reports features. I have to say that this is the only resort/hotel where I can say that we always sleep soundly.

The entire staff are very friendly, including the cleaning staff, entertainment staff, servers in the restaurant, grounds people. We have yet to find anyone who has been rude, unhelpful or unfriendly to us.

I would like to thank Juan Francisco Emiliano, Rooms Division Manager for his fabulous service. Juan has helped us with our room selection and reservations the last 3 visits and his service is top notch. He really cares about his guests and does everything he can to meet your needs. He listens to your concerns and is very quick to respond to any questions you may have. Thanks Juan for making this yet another great vacation and for offering such a high standard of service!

Obviously we really like this resort, otherwise we wouldn't have stayed 4 times. We have always found it to offer exceptional value for the money. It's a solid "middle/upper middle of the road" resort with predictable and consistent service and amenities. If you want a more "polished" resort you should try the Iberostar Bavaro or Grand Bavaro, but if you want a good quality resort at a reasonalbe cost, this is the place to stay.

Already thinking about our next visit in 2013....1 week in the sun always goes by soooo fast:-(

Room Tip: We find the top floor to be the best rooms. The floors are tiled and if you are on a lower floor, y...
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHotelsRD, Quality Manager Iberostar República Dominicana at Iberostar Dominicana Hotel, responded to this review, November 27, 2012
Dear guest,
In the name of Ms. Helena Santos, Hotel Manager, and the whole team, we would like to thank you for your loyalty when choosing Iberostar Dominicana for your holidays and for sharing your recent experience with the Tripadvisor community.
We are much honored to know that your four experiences at our hotel have been unforgettable due to our beautiful hotel premises, our wide gastronomical options in the different a la carte restaurants and nightly themed buffet and the excellent service provided by our friendly staff. Those are part of our philosophy in Iberostar Hotels and Resorts to ensure our beloved guests memorable holidays, as you have lived four times. Mr. Juan Francisco is glad to have contributed in your happy stay.
We are looking forward to welcome you back again, please contact us before your next visit in June,
Kindest regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Iberostar Dominicana Hotel

Address: Carretera Arena Gorda, Bavaro, Punta Cana, Dominican Republic
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana > Bavaro
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Bavaro
#4 Romantic Hotel in Bavaro
#7 Top resorts Hotel in Bavaro
#7 On the Beach Hotel in Bavaro
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Iberostar Dominicana Hotel 3.5*
Number of rooms: 506
Official Description (provided by the hotel):
Directly on the beautiful, sandy beach of Bavaro (Punta Cana). Colourful Caribbean flair. Water sports galore. All inclusive (generous, varied buffets for all meals). ... more   less 
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Also Known As:
Punta Cana Iberostar
Iberostar Dominicana Punta Cana
Iberostar Punta Cana
Dominicana Hotel

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