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“Solid 4 star family resort” 4 of 5 stars
Review of Iberostar Bavaro Suites

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Iberostar Bavaro Suites
4.0 of 5 Resort (All-Inclusive)   |   Carretera Arena Gorda - Playa, Bavaro, Punta Cana 23000, Dominican Republic   |  
Hotel amenities
Ranked #4 of 13 Hotels in Bavaro
St. Catharines, Canada
Contributor
18 reviews 18 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
41 helpful votes 41 helpful votes
“Solid 4 star family resort”
4 of 5 stars Reviewed November 15, 2013

For my 4th visit to Punta Cana i picked the Iberostar Bavaro over the Grand Palladium Bavaro and Melia Caribe. This was my first visit to a family resort in this area, previously i had stayed at the Ambar twice and PCP once.
I did try the Iberostar Lindo (family resort) in mexico last year so i was familiar with the high quality of service and food offered by this brand and they didn't disappoint.

When we first pulled up i was very unimpressed with the lobby which looked dark and dated. After a day or two it grew on me somewhat though it never felt warm and welcoming.
They do incorporate items from the local areas which adds a sense of uniqueness i would say its a tribute to the people and their history of the area the resort is in, unlike Gran Bahia's or Riu which tend to all look the same regardless where you are.
This resort is very tropical, relies more on the beauty of nature than white marble to impress.

The buffet is located just left of the lobby and is open air only. i'm more of a fan of having an option of eating inside with air conditioning than not. regardless the view was very soothing with the lagoons surrounding the eating area. covered walkways to the a la carte's and buffet added beauty and character. It was a pleasure walking this resort especially in the evenings.

The food was not bland, but you had better not mind salt because there was a lot of it used in the cooking. Overall better than average for its rating. Beach buffet had the best roasted chicken i've ever had in any resort, same for the nachos, light and crispy.
i did 4 a la carte restaurants , 2 were great , the french gourmet and steakhouse....2 were just ok, cajun and Japanese.

There are numerous bars throughout the resort, service and drinks were very good. The health bar is gone unfortunately. that was one of my favorite things i mexico.

The pool was small.....and my least favorite thing about this resort. its divided up into areas, a ridiculously shallow pool bar was by far the worst of any resort I've stayed at. It was like standing in a small wading pool, at times children were occupying the seats. There was a deeper section on the other end along with a kids section.

The rooms were ok, incredibly small washroom. If your a person of fairly generous proportions, then you may have a little trouble maneuvering in it. I never had any hot water during my weeks stay. There is no mini bar but you do get water, pop and Brahma light beer (no presidente, i asked). The cleaning staff were wonderful.

The beach was fantastic, i enjoy the rougher water more so than the calm. its just more fun. there is an excellent beach bar on both the bavaro side and the dominica side. Service again was outstanding.

Entertainment was hit and miss, the Latin show was very good as was the fantasy show.
there was always the option of the sports bar which opened at 6:30pm to catch a sports event.

This was a good trip and was pretty much what i expected from reading reviews and seeing the pictures. The resort is showing its age a little though. If you have young kids, this place must be looked at. Myself, i prefer an adults only resort with a larger pool, and they have that right next door at the Grand Bavaro.
So Iberostar really has something for everyone.

  • Stayed November 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHotelsRD, Quality Manager Iberostar República Dominicana at Iberostar Bavaro Suites, responded to this review, November 16, 2013
Dear Guest,
We thank you for posting a review on Tripadvisor about your experience at Iberostar Bavaro and on behalf of the hotel Manager, Mr. Dejan Grubanov, we also thank you for choosing Iberostar Hotels and Resorts once again for your holidays.
We are very satisfied to read your positive valuation about our varied gastronomy, our beautiful grounds, and our friendly staff which ensured you a pleasant stay as your publication let us know. In Iberostar we work with illusion to ensure our beloved guests memorable holidays.
On the other hand, we extend our apologies for any and all inconveniences related to our rooms, our swim up bar and the lake of a healthy bar as in Iberostar in Mexico. Your feedback has been shared with our Management team to evaluate our performance according to our Gold Premium Iberostar Standards.
We are looking forward to welcome you back again in any of our more than one hundred hotel destinations. Please feel free to contact us prior your next holidays in any Iberostar hotel.
With regards,
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5,042 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Belmont, Ohio
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 3 cities Reviews in 3 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed November 13, 2013

We absolutely love the Iberostar Bavaro. This was our 3rd trip and I requested an ocean front room and we got what we asked for. The food is great. The beach is AMAZING! The staff could not be nicer. Everything we asked for we got. The weather during our trip was not the best~rained, rained, and rained some more. But we still had an excellent vacation. We only eat at the buffet as we can get anything we want there. The pizza is by far the best!!! I miss it every day.
Excursion~we usually just stay at the resort and relax. We decided to book the Saona Island Day Trip. It was way too long. We left the resort at 7:45 and returned at 6:45. The lunch was terrible and there is definitely not enough non alcoholic drinks. Water was served in dixie cups. The Island was beautiful but I would not recommend this trip.
LOVE LOVE LOVE the Iberostar. Do not hesitate to book this resort.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHotelsRD, Quality Manager Iberostar República Dominicana at Iberostar Bavaro Suites, responded to this review, November 14, 2013
Dear guest,
In the name of the Hotel Manager, Mr. Dejan Grubanov, we would like to thank you for your loyalty when choosing Iberostar Bavaro as your holiday’s destination and for taking time to write a review about your third experience among us on Tripadvisor.
In Iberostar, as you are used to after three visits, we aim to make your holidays unforgettable with our beautiful beaches and premises, our varied gastronomy and the excellent service of our friendly staff. Our Iberostar Bavaro team is much honored to acknowledge that we have achieved three times our goal with you during your stays among us.
We will be happy to welcome you back. Please do not forget to contact us before your next visit.
With regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami Lakes, Florida
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 13, 2013

A great resort.This is the second time and after 10 years the same quality service.I visited back in 2003 and and it was a great experience and 2013 was not difference.Food was great.friendly people.very happy i will defenitly will go back.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHotelsRD, Quality Manager Iberostar República Dominicana at Iberostar Bavaro Suites, responded to this review, November 14, 2013
Dear guest,
We thank you for posting a review about your second experience at Iberostar Bavaro and on behalf of Mr. Dejan Grubanov, Hotel Manager, we also thank you for choosing our hotel for your holidays once again.
For our entire team it is motivating to acknowledge that after so many years from your first Iberostar Bavaro experience our hotel premises, exquisite gastronomy and excellent service lived up your memories and ensured you another unforgettable holiday as we aim in Iberostar.
We look forward to welcome you back; please feel free to contact us before your next visit.
With kindest regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grays Thurrock, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 13, 2013

this resort was beatifull and thas was my best holiday.
animations programs was average beachfront beatifull poolside beatifull.give some tip on reception and u get room what u want..best rooms is close to sea.excursions saona and los haitises whis is raf away but beatifull if u like jungle...no bug ao cockroaches nice gardens everywhere...fully recomended to anyone

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHotelsRD, Quality Manager Iberostar República Dominicana at Iberostar Bavaro Suites, responded to this review, November 14, 2013
Dear guest,
Thank you for choosing Iberostar Bavaro for your holidays and for posting a review about your experience.
On behalf of Mr. Dejan Grubanov, hotel Manager, we would like to express you our satisfaction to acknowledge your positive valuation about our premises, gastronomy and services. In Iberostar we are on the best beaches worldwide.
We are looking forward to welcome you back and remain at your disposition for any request prior your next visit.
Best regards,
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Brooklyn, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 11, 2013

We stayed in room 2526. Very nice Resort. Very approachable workers. It did rain a couple of days, I am not sure, if it's because of the hurricane season, but umbrellas are conveniently located in the closet.

We would like to thank Hanoy (Hostess in Buffet) who is extremely friendly and approachable.
We would like to thank Johana Banana (entertaining) who is very cool.
We would like to thank Jeysel, Wildom, Alfonsa, Elizabeth (Bartenders)
We would like to Alexandra Severino and Magaly (Omelet Maker)

Very nice, clean and friendly resort! Awesome pool for the kids.

Housekeeping comes twice a day!

Will definately go back, if traveling with kids :) We had an awesome time.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHotelsRD, Quality Manager Iberostar República Dominicana at Iberostar Bavaro Suites, responded to this review, November 12, 2013
Dear guest,
On behalf of Mr. Dejan Grubanov, hotel Manager, we thank you for choosing Iberostar Bavaro for your holidays and also for taking the time to write a review.
We are very pleased to acknowledge your motivating words about the friendliness and excellent service from our staff, especially from all those staff members you mentioned in your review who were congratulated. In Iberostar we want our guests to “enjoy being a star”.
We will be glad to welcome you back again; please feel free to write us a mail before your arrival,
With kindest regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Geneva, Switzerland
Contributor
16 reviews 16 reviews
16 hotel reviews
Reviews in 10 cities Reviews in 10 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed November 8, 2013

What a great time ! You can only enjoy this place as a family with young kids.

On the very positive side :
-rooms are spacious and all the comfort is in.
- the hotel is clean.
- Staff is absolutely friendly and helpful, welcoming you with a smile, saying « Hola » all the time and singing most of the time. I know it is quite a fashion in this part of the world but it makes you feel relaxed instantly.
- Food is fresh and there is good to great variety at every buffet. The display is also done with style.
- The complex is generous in its setting. Gardens are beautiful and there is space between the houses so you don't face your neighbor. I was amazed how much care was put at the gardens and greenery.
And that extends to the beach where you can see early in the morning a brigade of cleaners removing all that the sea rejected and may ruin your view…
- Kids will have fun. The huge pool and many activities are available at their entire satisfaction. Including shows where they may participate, dance, laugh.
- The pond around the main restaurant is beautiful and kids will have fun feeding all kinds of birds, including flamingos that hang around yearlong.
- You even get waiters to care for your drinks on the beach, what an enjoyable luxury!

The sea is beautiful and the beach is there waiting for you to walk for hours or swim.
Waters are having some fishes that you can see while snorkeling from the beach. But this will not be an aquarium, you will need to move south of the island.

On the points to improve :
- The beach is the quiet place. So whenever music or noise had their toll on your nerves this is the place where to go; the difficult aspect is getting a front row. You have to set your towel on the chair (and some personal items to distinguish yourself as all the towels are of the same color as provided by the hotel) before 6:30 am or you won’t have it. And of course guests sometimes don’t even appear for the whole day.
- The restaurant can be quite noisy when crowded and there is nothing to absorb noise.
- I would value more activities available at no extra cost, like catamaran or available during more hours, like archery.
On the negative side.
Apart from the buffet you may book in advance a table in one of the 6 restaurants.
Every time we had to wait for too long before we got our order.


Personal tips:
- The beach has a right and left section when facing the ocean. I preferred the right hand side as there is a bar there and getting refreshments all day long was just a few steps away.
- At the main restaurant, opt for a table close to the entrance. It requires 5 more meters of walking to the buffet but guarantees less noise and more space.
- If you expect connecting rooms, these cannot be booked in advance.
- If you are planning excursions, plan enough cash as the exchange rate on your credit card proves often very expensive (nothing to do with the hotel, it’s just the island that is like this).
- Be very picky when choosing excursions; they often, if not always, come as a package with transportation and the experience is often much lower than the promise. In particular activities with animals, like dolphins, are expensive and you are not at all allowed to take pictures and can only buy them at prohibitive prices.

Special Mentions:
A big bravo and thank you to the following people :
- Roleveyt: for his great character and ability to connect with adults and kids and become irresistible in their eyes.
- Virginia: serving us always with a smile, personal words and fast.
- Leonardo: at the beach bar he did make us dance, enjoy local music (in loops ☺) and creates a unique atmosphere.
- Maryluz : she he is so good at taking care of the kids at the club.


During our 20 days stay in July we had only 2 thunderstorms during day activities, not lasting even one hour, though 1 hurricane was moving up north towards Florida.
All in all, yes I would return, immediately. When is the next flight ?

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHotelsRD, Quality Manager Iberostar República Dominicana at Iberostar Bavaro Suites, responded to this review, November 10, 2013
Dear guest,
In the name of the hotel Manager, Mr. Dejan Grubanov, we would like to thank you for having chosen Iberostar Bavaro for your holidays and for taking time to post some comments about you experience among us on Tripadvisor.
We are very pleased to acknowledge your positive valuation about the beauty of our premises, the variety of our gastronomy and entertainment options and the friendliness of our staff which ensure you an unforgettable experience. In Iberostar we aim to ensure memorable experiences to our valuable costumers. Likewise, we welcome your suggestions about our a la carte restaurants which have been shared with our Food and Beverage Manager.
We will be happy to welcome you back; please feel free to contact us before your next visit.
Yours sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
toronto
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed November 7, 2013

We got a last minute package and 2 days later found ourselves transported from cold canada to sunny and hot punta cana. We arrived at night and were quickly whisked away to the hotel. Albeit a very slow drive to get to the hotel. Once we arrived checkin was rather straight forward and we were taken to our room. It was located near reception and the main buffet which wasn't ideal for us with wee ones and likely being by the pool or beach all day so the next morning we asked to change and it was no problem. We got moved to the building next to the pool and steps to the beach.

Wifi is included in the rooms which is extremely helpful instead of having to go to lobby.

Maid service and turn down service is efficient and effective

Entertainment staff are enthusiastic and eager to help or say hi

Bar and wait staff are always willing to help out!

A big thank you to Alexandra one of the chefs on site who always warmly greeted us at our meals regardless of where we ate.

Tipping not required but certainly helped if you did.

Food and drink was plentiful but typical of all inclusives.

Small Water park on site was nice option

Access to other resorts but didn't feel the need to go to other resorts.

On this trip resort was not overcrowded so getting loungers by pool or beach no problem.

Guests at hotel very international, really felt like a getaway as you constantly heard different languages spoken. Guests were all very friendly and considerate of one another.

Room Tip: Ask for a renovated room. They are slowly renovating the rooms and the newer ones are definitely upd...
See more room tips
  • Stayed November 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHotelsRD, Quality Manager Iberostar República Dominicana at Iberostar Bavaro Suites, responded to this review, November 10, 2013
Dear guest,
We thank you for choosing Iberostar Bavaro for your holidays and on behalf of Mr. Dejan Grubanov, Hotel Manager, we also thank you for taking the time to write a review about your experience on Tripadvisor.
We would like to express you how glad we are to read that you enjoyed being a “Star” due to the friendliness of our Iberostar Bavaro team from the first moment you were welcome by our Front Desk team. In Iberostar we want our beloved guest to “enjoy being a Star” for that reason members of our staff like Alexandra are committed to provide the best service.
We will be honored to welcome you back again; please do not hesitate to write us a mail before your arrival,
With kindest regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Iberostar Bavaro Suites

Address: Carretera Arena Gorda - Playa, Bavaro, Punta Cana 23000, Dominican Republic
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana > Bavaro
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Bavaro
#3 Luxury Hotel in Bavaro
#3 Spa Hotel in Bavaro
#3 On the Beach Hotel in Bavaro
#3 Family Hotel in Bavaro
#3 Top resorts Hotel in Bavaro
#5 Business Hotel in Bavaro
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Iberostar Bavaro Suites 4*
Number of rooms: 592
Official Description (provided by the hotel):
Directly on the beautiful, kilometre-long beach of Bavaro. Tropical gardens. Elegant Caribbean flair. Top 5-star luxury. 11 restaurants. First–Class international shows. ... more   less 
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Also Known As:
Iberostar Punta Cana
Iberostar Bavaro Punta Cana
Bavaro Punta Cana
Dominican Republic Bavaro
Bavaro Cana Punta
Iberostar Bavaro Dominican Republic
Punta Cana Bavaro
Iberostar Hotel Punta Cana
Iberostar Dominican Republic

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