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“bad beginning to end” 1 of 5 stars
Review of Iberostar Bavaro Suites

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Iberostar Bavaro Suites
4.0 of 5 Resort (All-Inclusive)   |   Carretera Arena Gorda - Playa, Bavaro, Punta Cana 23000, Dominican Republic   |  
Hotel amenities
Ranked #5 of 19 Hotels in Bavaro
Certificate of Excellence
GreenLeadersPlatinum level
Cornelius, North Carolina
2 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“bad beginning to end”
1 of 5 stars Reviewed April 9, 2013

We stayed at this hotel during our son's Spring Break from school. He's 15. We like all inclusive hotels for our teenage kids because they can have some freedom on secure grounds. But this one ruined our streak of good experience at all inclusives. We waited hours for our room. During that time we were not allowed to make dinner reservations because we did not yet have a room number. When we got our room number at 6 PM, we were told that all restaurants were booked for the next two days. We got to our room, which was across from the service entry to a restaurant, ( we heard the sound of trays crashing starting at 6 AM and smelled the aroma of food and grease all day), only to find that the water in the shower was only scalding hot, no cold. So we could not shower. We asked for this to be corrected, and the next day we only had cold, no hot. So now we cannot shower, nor have coffee, because the coffee maker didn't work. By 6:30 AM all beach chairs are reserved by other guests. I tested this for 3 mornings getting out there a little earlier each day, and know that beach chairs are taken by 6 AM.
WI Fi is only available in the main reception area at a charge of $7-8 per hour, or $15 for 24 hours. In room ethernet connection is available for the same charges. My son had never seen ethernet, ha ha.
Generally I found that the front desk staff will tell you any bogus answer to a question or concern just to get you to go away.
Restaurants were ok, especially the buffet. If you order from the menu, you might get some variation of what is described, e.g., I ordered grilled grouper on a bed of coconut shrimp, and got broiled grouper with a drizzle of creme sauce on top. No coconut shrimp, no shrimp of any kind.
The list of ridiculous lack of service could go on and on. Just suffice to say that if you're o.k. with crowded, mediocre cruise ship cuisine, this place is o.k. If you have small children it would probably be a good place to have a vacation.

Room Tip: Try not to get a room near a restaurant.
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  • Stayed April 2013, traveled with family
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
9 Thank Sherry A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHotelsRD, Quality Manager Iberostar República Dominicana at Iberostar Bavaro Suites, responded to this review, April 11, 2013
Dear guest,
On behalf of Mr. Dejan Grubanov, Hotel Manager, we thank you for choosing our hotel for your first visit to the Dominican Republic and for posting a feedback about your experience.
In Iberostar we are committed to ensure our valuable costumers the best experience during their holidays with beautiful grounds, exquisite international cuisine and the excellent service of our friendly staff. We regret to know that we could not accomplish our goal with you during your visit. We will forward the aforementioned comments to all relevant department heads as to ensure that service is up to Iberostar standards. We would like to extend apologies for any and all inconveniences that you experiences during your vacation here at the Iberostar Bavaro. It is through communications of this nature that we are given an opportunity to assess and evaluate our performance, as well as to ensure that we maintain and deliver the level of service expected from our Hotel. We will certainly take an objective approach to ascertain how best we can rectify the not so positive evaluation. Once this is done, we will do our best not to have a reoccurrence of the situations mentioned.
We hope you give us the opportunity to show you the way we do care about our beloved guests. We remain at your entire disposition for further assistance.
Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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6,336 reviews from our community

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Montreal, Canada
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed April 9, 2013

Let me start by saying the grounds at this resort are phenomenal. Very clean and everything was organized. The pool was nice and the beach was beautiful. Booking a restaurant was very annoying. Waiting in line to be told it was all booked. Funny how everynight there was only about 10 people eating. The next morning they told me again that it was full for the evening. Now i was very upset and told her that the restaurants are empty only a few people. She had the guts to tell me that people don't show up. Wow they had a few restaurants that had about 30 tables in each but only 7 table were full. The remaining 23 tables they didn't show up. LIARS!!!!!!! The buffet was okay. The drinks were horrible to sweet. The entertainment was at times very boring. Won't go back. The maids were very nice.

  • Stayed April 2013, traveled with family
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
3 Thank nellabar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHotelsRD, Quality Manager Iberostar República Dominicana at Iberostar Bavaro Suites, responded to this review, April 11, 2013
Dear guest,
On the behalf of the hotel Manager, Mr. Dejan Grubanov, we thank you for your feedback about your experience at the Iberostar Bavaro and for choosing our premises for your holidays.
On the one hand, we appreciate your positive valuation about the cleanness and beauty of our grounds. In Iberostar one of our guiding principles is to upkeep our grounds.
On the other hand, we apologize for any and all inconveniences related to our A la Carte restaurant booking system. Allow us to clarify though that our booking system is based on restaurant sittings for our 4 specialty restaurants at different hours. We want our guests to enjoy a nice dinner that is why we do not reserve all tables in each sitting. If we book all tables in one sitting, our guests might be forced to eat faster than pleasant. Booking every table in the 4 sittings also leads guests to wait for completion of previous guests enjoy their evening, which eventually causes a whole delayed reservation system and affected many guests. Sittings from 19:00 until 20:30 are the most popular between our guests, therefore the most difficult to please when requested. We thank you for your understating regarding this situation. Our Management team personally extends their apologies and regrets to hear that this area of our services prevent you from enjoying an unforgettable holiday as we aim in Iberostar Hotels and Resorts.
We remain at your disposition for further assistance.
Kindest regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed April 8, 2013

My husband, my 11 month old, and my 3 and 1/2 old stayed at this resort march 27 to April 6. We had an amazing time despite the weather not being great. I guess it is rare for this time of year. Anyhow we found the place to he great for us. The food was really good at the buffets. There is so much food it is impossible not to find things you like. We did not try any of the restaurants as we found the buffet easy with the kids and liked the selection so we figured why chane something good. They had on a few nights all you can eat lobster tails, shrimp, crab claws etc every morning there was fresh fruit and fruit juices. Amazing cheese selections. And so on. The staff all worked really hard. There were only a few that did not seem as friendly. We did not send our kids to the kids club but every night there was a kids show and my three and half year old loved it! The shows after for the adults were not the best but we were so tired we didn't even stay for most of them. The beach is beautiful! Could walk forever. Ocean was great. Yes you do need to wake up early and reserve cabana and pool seats. Yes it's annoying but it is the game you must play. The sun is super strong so be careful w sunscreen application. We saw a lot of kids and adults w bad sunburns because of the overcast they didn't think they were getting too much sun. Rooms were a bit outdated. Would have been nice to be larger. And they are not infant/toddler friendly at all but we didn't spend much time in room so was ok. We washed our teeth with bottled water. We had a first floor room which was good in terms of it having to lug the stroller up the stairs etc but you do lack privacy because people can see into room of your drapes are not shut. We had a room next to pool which was great and central. They let us checkout late of our room for $20 per hour but was worth it for us with the kids. Overall we had a great time and met some great people. Would go back again.

  • Stayed March 2013
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank lsbszs2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHotelsRD, Quality Manager Iberostar República Dominicana at Iberostar Bavaro Suites, responded to this review, April 9, 2013
Dear guest,
In the name of Mr. Dejan Grubanov, hotel Manager, we would like to thank you for choosing Iberostar Bavaro as the destination for your vacations and for taking the time to post a review about your stay among us.
We would like to express how glad we are to read that you enjoyed an “amazing time” at our facilities and premises. We are very pleased to read you enjoyed our varied gastronomy, the friendliness and excellent service of our staff, and the variety of our daily and nightly entertainment activities. In Iberostar we are committed to provide the best service to our beloved guests.
On the other hand, we have taken notes from your experience in our beach. Our Management team has been notified to prevent this kind of situation in the future. We apologize for the inconvenience that you might have encountered.
We kindly invite to welcome you back again, please contact us to assist you for your next visit.
With kindest regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed April 8, 2013

The best parts of the resort are the open air lobby and restaurants and the wide sandy beach. The staff fit a Dr. Jekyll and Mr. Hyde profile. You never know what to expect when approaching the front desk, concierge, or wait staff. This game of roulette also includes the food, both buffet and a la carte. Some of it was quite good, and some awful. The activities staff's demeanor were about the only predictable thing here as they were always extremely friendly, outgoing, and inclusive. I would have felt I'd gotten a better value had the resort not been so highly rated.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
2 Thank southerngal58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHotelsRD, Quality Manager Iberostar República Dominicana at Iberostar Bavaro Suites, responded to this review, April 9, 2013
Dear guest,
We want to thank you for having chosen Iberostar Hotels and Resorts for your vacations. In the name of Mr. Dejan Grubanov, hotel Manager, we also thank you for taking time to write some comments about your stay at Iberostar Bavaro.
Iberostar Hotels & Resorts is the leading hotel chain for vacation hotels with more than 100 hotels at the disposition for our beloved guests. In each of our hotels Iberostar our basic principles are to provide the best service and to offer the best quality of products in exquisite gastronomy. We regret that this was not your impression when you visited Iberostar Bavaro. We have shared your feedback with the corresponding departmental heads to evaluate our performance and deliver the level of service expected by our valuable costumers. We would like to reassure you however that this is not a true depiction of our standards of operation here at the Iberostar Bavaro.
We hope to give us the opportunity to provide the care and quality you deserve at a future visit; please contact us to help you enjoy your next visit.
Yours Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed April 8, 2013

We went to this resort July of 2012 as a family of four (2 adults, a 15-year old and an 11 year old) and this was our first all-inclusive vacation. I must say this resort was amazing! The overall environment of this resort was very relaxing and never disappointed.

Rooms: The rooms were pretty large compared to some other hotels. Also the rooms were always cleaned up so well and the maids make very adorable towel animals which is always a pleasure to see. They would also leave chocolates on the beds which was a treat. The mini-fridge was restocked almost everyday and you could always request specific sodas and drinks so that service was great.

Food: Overall the food was amazing! There was a great variety in all of the buffets and restaurants. We all the restaurants but the Japanese restaurant and they all had high quality meals. Personally preferred the buffet foods better in some aspects but overall the food was great. During dinner at the main buffet one night, we made a comment about the lack of seasoned shrimps and within 10 minutes one of the chefs Rafael personally brought out a plate of cooked sautéed shrimps for my family. Amazing service and food!

Entertainment and Activities: The entertainment staff at the Iberostar (Star Friends) really go above and beyond to make sure everybody enjoys their vacation. This goes from the sports games by the pool to the "Crazy Show" all the way to the nightly entertainment of singing and dancing. I cannot say enough about people like Eduardo who was the main person in charge of all this entertainment. What I loved most was that after a couple of days at the resort the Star Friends begin to greet you like you were old pals. If there is truly any reason to stay at this resort know that you will be treated with the utmost respect and friendliness and it will be like a home away from home.

This resort exceeded so many expectations, the staff treats you like family, and the food and beach are amazing. Really what more could you ask for?

  • Stayed July 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank tem4j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHotelsRD, Quality Manager Iberostar República Dominicana at Iberostar Bavaro Suites, responded to this review, April 9, 2013
Dear Guest,
We want to thank you for choosing Iberostar Bavaro Hotel for your first all-inclusive experience and for taking time to post a review on Tripadvisor.
In the name of the Hotel Manager, Mr. Dejan Grubanov, we are glad to hear that youyou’re your family enjoyed from an unforgettable stay, and as you stated our hotel exceeded your expectations regarding our exquisite gastronomy, the beauty and cleanness of our premises including the beach and the friendliness of our staff. In Iberostar two of our guiding principles is to upkeep our grounds and to offer a unique culinary experience. We appreciate your nice comments about those aspects. We have congratulated Eduardo and the Star Friends for making your holidays special.
We kindly invite you to give us a second visit; please contact us before your arrival.
Yours Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cincinnati, Ohio
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed April 8, 2013

My husband and I vacationed at the Bavaro March 16-23 in belated celebration of our anniversary and in celebration of a babymoon. We were excited to get to the warm weather! I had put a request in via email for a room near the beach and on the second floor which was granted. It was a lovely room. With the humidity of the DR, don't be surprised if your room is always a bit stuffy and your suitcase weighs more going home than it did coming. what we realized during our stay is that Iberostar is definitely a favorite resort of Europeans. There were a lot of Europeans the week we were there and it seemed like not so many Americans. That is ok with us. The only downfall was all the cigarette smoking. As a pregnant person and one who doesn't smoke anyway, I can't handle cigarette smoke so I had to frequently move so that I wouldn't be forced to inhale anothers nasty fumes. The food was good. I'm a picky eater and even moreso knowing that some foods are dangerous for unborn babies so I didn't try a lot of the foods there. My husband loved it all. The only thing I wish that could be changed is more reservations. We were allowed 3 for our 7 night stay so there were some restaurants we didn't get to dine in because we ran out of reservations. The Japanese and the gourmet were yummy!!! we also ate at the steak house which was very good, too! we had no air in our room for 24 hours as our fan had broken so we were a bit warm sleeping....but the resort management took care of us and allowed us to have internet for the last 2 days of our stay.
overall it was a good trip. we honeymooned in st lucia and i preferred the more "american" food, but the DR is very pretty and we enjoyed our week. FYI, if you are early to bed, beware that on Monday and Friday it is loud as there are parties until 11pm at night. You might want a room away from the pool and beach if this is the case for you. We endured it and preferred the close proximity to the beach.

Room Tip: 2337 was our room. close to the beach and pool. a short walk to the dining hall. there is the buf...
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank holly h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHotelsRD, Quality Manager Iberostar República Dominicana at Iberostar Bavaro Suites, responded to this review, April 9, 2013
Dear Guest,
In the name of Hotel Manager, Mr. Dejan Grubanov, we would like to thank you for choosing Iberostar Bavaro as the destination for your anniversary and babymoon celebrations and for taking the time to post a review about your stay among us.
We are very pleased to read that your stay was pleasant. In Iberostar we are committed to ensure a memorable experience to our beloved guests with an exquisite international gastronomy and the best service from our star. We extend our apologies for the inconveniences related to your room air conditioning system.
We are looking forward to welcome you back; please feel free to contact us to help you enjoy your next stay with us.
Yours Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
essex, england
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed April 8, 2013

Obviously we really enjoy the Bavaro as we have been there six times now! We have to comment that last year we were there at the same time as the American "students" and were not enthralled with their loud and over excitable behaviour. We complained to the management who promised us it would be different this year. Exactly the same this year. Last year's management team had left! Many other holidaymakers ....Americans and all other nationalities were just as upset about this as us. This will not be stopping us from going back again...just at a different time.

Room Tip: Get a room as near to the restaurants as possible.
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank patsyport61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHotelsRD, Quality Manager Iberostar República Dominicana at Iberostar Bavaro Suites, responded to this review, April 9, 2013
Dear guest,
On behalf of Mr. Dejan Grubanov, Hotel Manager, we want to thank you for your loyalty when choosing Iberostar Bavaro as your holiday’s destination and for sharing your experience on Tripadvisor.
We are much honored to acknowledge that our hotel premises, gastronomy, entertainment and services have been ensuring you memorable holidays for so many years despite. In Iberostar, as you well know, we are all committed to guarantee unforgettable holidays to our “Stars” on vacation.
We are looking forward to welcome you back in low season and remain at your entire disposition for further assistance.
Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Iberostar Bavaro Suites

Address: Carretera Arena Gorda - Playa, Bavaro, Punta Cana 23000, Dominican Republic
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana > Bavaro
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Bavaro
#3 Family Hotel in Bavaro
#4 Top resorts Hotel in Bavaro
#4 On the Beach Hotel in Bavaro
#5 Luxury Hotel in Bavaro
#5 Casino Hotel in Bavaro
#5 Spa Hotel in Bavaro
Price Range (Based on Average Rates):
Hotel Class:4 star — Iberostar Bavaro Suites 4*
Number of rooms: 614
Official Description (provided by the hotel):
The 5-star, all-inclusive IBEROSTAR Bávaro Suites hotel is a relaxing and vibrant escape waiting for your arrival. Just think of all the culinary adventures, thrilling sports, soothing activities, attentive staff, and shimmering beaches that await your all-inclusive, hassle-free vacation. ... more   less 
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Also Known As:
Iberostar Punta Cana
Iberostar Bavaro Punta Cana
Bavaro Punta Cana
Dominican Republic Bavaro
Bavaro Cana Punta
Iberostar Bavaro Dominican Republic
Punta Cana Bavaro
Iberostar Hotel Punta Cana
Iberostar Dominican Republic

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