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“Great experience” 5 of 5 stars
Review of Iberostar Bavaro Suites

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Iberostar Bavaro Suites
4.0 of 5 Resort (All-Inclusive)   |   Carretera Arena Gorda - Playa, Bavaro, Punta Cana 23000, Dominican Republic   |  
Hotel amenities
Ranked #3 of 12 Hotels in Bavaro
New Jersey
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
“Great experience”
5 of 5 stars Reviewed February 14, 2013

This was our 6th time to DR and 1st time at Iberostar. Everything was great. First time staying at a smaller resort and it was nice not to have to take a tram everywhere. Food was very good. Especially loved the gourmet and japanese restaruants. Of course all the employees are just the best and so very friendly, except for our Apple Rep. who was very snotty to our group. If you are interested in a snorkeling tour on a private Catamaran, go with Catamaran Teresa. Telf. 829-305-2804.

  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHotelsRD, Quality Manager Iberostar República Dominicana at Iberostar Bavaro Suites, responded to this review, February 15, 2013
Dear guest,
In the name of the hotel Manager, Mr. Dejan Grubanov, we thank you for taking time to write a review about your stay with us and for electing Iberostar Bavaro for your sixth visit to Punta Cana. Iberostar aims to provide to our beloved guests an exquisite gastronomic experience, the best care to our surrounding and the best service through our staff members. We are glad to read that we accomplished our goal during your visit and therefore your stay was memorable.
We are looking forward to welcome you back and remain at your entire disposition for further assistance.
Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,961 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (559)
Date | Rating
  • Dutch first
  • English first
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  • German first
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  • Japanese first
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English first
Cranford, New Jersey
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 13, 2013

This was our forth vacation there. We love it. The staff is outstandig. Thank you Alexandra Severino and Buffet staff!!! We will definetly going back and we recomment this to all our friends!
If you plan on going away in winter, this is really the place to go!!

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHotelsRD, Quality Manager Iberostar República Dominicana at Iberostar Bavaro Suites, responded to this review, February 14, 2013
Dear Guest,
We want to thank you for taking time to write a review about your recent experience at Iberostar Bavaro. In the name of Mr. Dejan Grubanov, hotel Manager, we also thank you for your loyalty when choosing our hotel as your holiday’s destination.
We are very happy to acknowledge that our staff has ensured you fourth memorable holidays and you have enjoyed being a “Star” as we aim in Iberostar Hotels and Resorts. We have congratulated Alejandra for making your holidays especial.
We kindly to contact us before your next visit; we will be glad to welcome you back.
With regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tulsa, Oklahoma
Top Contributor
50 reviews 50 reviews
29 hotel reviews
Reviews in 29 cities Reviews in 29 cities
95 helpful votes 95 helpful votes
5 of 5 stars Reviewed February 12, 2013

It’s interesting to read the reviews on the Iberostar Bavaro here. Some will lead you to believe that this is a little slice of heaven on Earth; while others will lead you to believe this is a run down hell-hole with poisonous-like food. The truth is that this is a very, very nice resort on one of the most beautiful beaches in the world, but it’s not without issues. Having been to many all-inclusive resorts over the years, I really enjoyed the Iberostar Bavaro.
The Good
The beach: If you’ve been to Cancun before, you know how modest some beaches can be. I’ve been to many a resort where the beach was either so small or so rocky that most people hung out at the pool. It’s a shame to travel to a “beach resort” and spend all your time at a pool. The Iberostar Bavaro beach was wonderful, dotted with tall palm trees with plenty of chairs (both shaded and not). The Iberostar Bavaro is part of several Iberostar resorts which are side by side. So whichever Iberostar you stay at, you can get the benefits of all Iberostars which are equal to or less expensive than the one where you’re staying. So at the Iberostar Bavaro, you can take advantage of the Iberostar Dominicana and the Iberostar Punta Cana as well, but not the Iberostar Grand Hotel Bavaro (which is more expensive). Confused? Don’t worry; there are friendly security guards there to make sure you don’t accidentally walk onto the wrong property. And the all-inclusive bracelet you wear is color coded. [WARNING: If you’re a self-avowed prude (you know who you are) be aware that there are a number of women who go topless on the beach. This is certainly not uncommon with resorts, like this one, which have a higher concentration of European vacationers. It wasn’t a problem with me, but I heard others express “shock”.]

The Food: Some food was quite good; other food not so good. The coffee was great. The fresh fruit was wonderful (some of the best pineapple I’ve ever had). The dinner at the restaurants which required a reservation was very good. I went to the Japanese restaurant and the Cajun restaurant were both very good. I reserve my comments about the bad food for my bad section below.

The Grounds: This is a large resort with lots and lots of amazing landscaping. I can’t fathom how much work must go into keeping the grounds so well maintained and clean, but it was quite impressive. It really felt like they built a resort in a lush jungle like environment. The foliage became an extension of the lobby – which is wide open on all sides and water features are abundant. You may be met at the reception desk by a peacock or be observed by a pink flamingo which you walk to and from your room. The lobby also blends seamlessly into the stage/entertainment area.

The Rooms: Although this resort is clearly not new, the rooms have been nicely kept up over the years. The room is spacious and the beds are quite comfortable; surprisingly comfortable. There is a mini-fridge with bottled water, soda and beer. DO NOT drink the tap water. If you run out, have them bring more. There are even signs in the bathroom letting you know the water is not potable. The room also comes with a safe, an ironing board, an iron, bathrobes, and slippers. Upon arrival, we had a plate of fresh fruit and a bottle of rum waiting on us. There are 8 rooms in each building. If you are assigned a room on the second floor, be aware that there are no elevators. If you have trouble with stairs, request a first floor room at check-in.

The bars: As is the case with most all-inclusives, drinks are provided free. If you are particular about your drinks, pay close attention to the brands behind the bar and request the brand accordingly. Otherwise, they default to no-name drinks which aren’t too good. Once you get the right brand worked out though, they do a nice job on drink mixing. There is also a disco and sports bar on property, which both turned out to be surprisingly nice and pretty fun. You shouldn’t have to go off site to find a party – if that’s your bag.
THE BAD
The Food: Okay, back to the food. The buffet line food just really isn’t that great. You have few other options at breakfast. I recommend sticking to the fresh fruit and bread products. I cannot recommend that you go to the buffet for dinner. I tried it one night and swore never to go back. Make dinner reservations early in the day at the individual restaurants. A reservation made early in the day will pay dividends that night. Room service also wasn’t much to get excited about. The menu is fairly limited and the offerings are not so good.

The Fitness Center: When I first walked into the fitness center, I was pleasantly surprised. It seemed to be well equipped and with nice views of the beach. The beach view never changed, but the equipment was in really bad shape. Only 2 of the 4 elliptical machines worked; and one of the 2 operating ones wasn’t balanced right and made you feel like you were skipping the whole way. Of the 3 treadmills, the screen didn’t work on one so it was nearly impossible to program. I never could figure out the stair-step machines. And at least half of the stationary bikes were also broken. As a result of all this, there were a lot of people waiting to get on the equipment during busy times. At one point, an employee went around the room, yelling at the guests, telling them to hurry up because there were others waiting. This led to a grumpy customer telling management they didn’t appreciate being yelled at by an employee. Then management came in to “have a word” with the employee. Things just got worse from there. If you really want to stay fit, consider running up and down that beautiful beach I told you about.

OTHER COMMENTS

The Internet: While the Internet service was neither bad nor good, it’s important to note that it’s not free – anywhere. If you want wifi, you either have to be in the lobby (which a password you’ve paid for) or in a room near the lobby. Otherwise, you can pay for internet in your room, but it’s not wifi. So your laptop computer may work, but not your phone or your iPad.

Family friendly? This resort welcomes children of all ages. And I saw plenty of kids there. That didn’t bother me so much. But some don’t like to be around kids when they are on vacation. I was told that the more expensive Iberostar Grand Hotel Bavaro (right next door) is adults-only. If being away from the kids is a priority, pay the extra money. They have a great play structure next to the main pool and tried to have kid-friendly foods on the buffets at all times. Unless you’re from a culture where toplessness is accepted, there might be some in the beach area which you don’t want your kids to see. Also, as previous reviewers have noted, the evening entertainment on stage may make you squirm a little if sitting next to a child. Take all these things into account.

CONCLUSION

Iberostar Bavaro is a beautiful resort with a great beach and good food (with some exceptions). I would recommend it to most. Ultra-picky may be put off by the age of the place and the buffet food. But beyond that, it’s a great place to go. I wouldn’t hesitate to go back.

Room Tip: There are no elevators, so if you have trouble with stairs, request a first floor room at check in.
See more room tips
  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHotelsRD, Quality Manager Iberostar República Dominicana at Iberostar Bavaro Suites, responded to this review, February 13, 2013
Dear Guest,
On behalf of Mr. Dejan Grubanov, hotel Manager, we would like to thank you for having chosen Iberostar Bavaro as the destination for your vacations, also for taking the time to post a review about your stay among us.
On the one hand, we appreciate your positive valuation about the excellent gastronomy at our a la Carte restaurants, the friendliness of our staff, the beauty and cleanness of our premises (especially our Bavaro Beach) and our well stock bars. In Iberostar we are on the best beaches worldwide.
On the other hand, we regret to hear that our nightly themed buffet could not meet your palate’s expectations. In Iberostar we aim to cater for our international clientele. We have shared your suggestions regarding this area and our gym equipment with the whole Management team and with the corresponding departmental heads.
We will be glad to welcome you back and remain at your disposition for further assistance prior your arrival.
Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reston, Virginia, USA
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 11, 2013

This is our third visit to Iberostar hotels and we know basically what to expect from them. In Punta Cana they have the best service we have found from any resort, and better than their Jamaica resort, just because everyone seems to be having so much fun. The rooms are decent with the separate sitting area, but would be a little better if they offered a kitchenette so you dont have to wash baby bottles in the bathroom sink! They could also use a little better cable tv package, because with kids you end up at at the room a little earlier than expected. The room was always clean with fresh towels and sheets. The pool area and beach are great, beautiful, spacious and enjoyable. The buffet was a bit of a disappointment this time around, and really is what will make or break your experience at an all-inclusive. They will need to improve on their food options and quality a little, mainly the quality. It has dropped a bit over the past few years so hopefully they fix it and improve the food. My 2yr old son doesn't eat much variety, just loves pizza, cereals, breads and chicken. He wouldn't touch the pizza there, and the cereal was all stale, so he feasted mostly on bread and fruit. We were expecting more based on previous experience so this was a shame. We had also been put into our first room that was directly next to the pool-side restaurant which was extremely noisy. During his afternoon nap there was constant noise as well as in the evening when they were cleaning up the dinner rush, so we had to move rooms after the first day which wasted a half of a day for us, but was worth it overall. We loved the beach and pool the most, that’s what you should be prepared to do there!

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Iberostar

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHotelsRD, Quality Manager Iberostar República Dominicana at Iberostar Bavaro Suites, responded to this review, February 13, 2013
Dear Guests,
In the name of the hotel Manager, Mr. Dejan Grubanov, we would like to thank you for your loyalty when choosing Iberostar Hotels and Resorts to enjoy your vacations and for writing a review about your stay at Iberostar Bavaro on Tripadvisor.
On the one hand, we appreciate your motivating words referring the excellent service provided by our staff. The friendly and helpful staff is one of our main strengths in Iberostar hotels and Resorts, and the key of our success.
On the other hand, we regret to hear that the quality of our international cuisine could not meet your expectations based on your previous visits. We have sent your concerns to our Executive Chef so he can work on his team’s standards and deliver the level of service expected by our “Stars”.
We are looking forward to welcome you back again. Please contact us before your arrival.
With kindest regards,
Report response as inappropriate
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Bloomsburg, Pennsylvania
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 11, 2013

Just got back from the Iberostar Bavaro in Punta Cana. Excellent hotel, excellent beaches, excellent restaurants. All inclusive with top shelf liquor. Really friendly and fun staff: Restaurant managers Alexandra Severino and Belony Malvoisin were both so friendly and accomodating. Geraldino was an excellent drink server on the beach. Rooms are set up in individual 8-room buildings, nothing higher than 2 floors, so nothing ruins the view. The beach was beautiful silky white sand against the turquoise blue ocean. Not a good area for snorkeling but the ocean kayaking was great. You can walk for miles on the beach to the north or south of this hotel. Great shopping at the 'tin' shacks just south of the hotel. This was our second stay at an Iberostar resort and will definitely stay at more in the future.

Room Tip: Ask for a room near the pool, this will also be near the ocean. No air vents or windows in the bath...
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  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHotelsRD, Quality Manager Iberostar República Dominicana at Iberostar Bavaro Suites, responded to this review, February 13, 2013
Dear guest,
First of all, we thank you for your loyalty when choosing Iberostar Hotels and Resorts for your holidays and for the time you took to post a review about your stay at Iberostar Bavaro.
On behalf of Mr. Dejan Grubanov, hotel Manager, and his team, we would like to express how satisfied we are to read that the excellent service and friendliness of our staff had ensured you another memorable experience in an Iberostar hotel. We will congratulate Alejandra, Belony and Geraldino for making your holidays especial.
We will be honored to welcome you back again in any of our more than one hundred hotels worldwide and remain at your entire disposition for any assistance.
With regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
MICHIGAN
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 11, 2013

all-inclusive beautiful resort with things to do for all ages. Excellent choice of food. Several restaurants to make reservations with for dinner different from the buffet. Make them early in your stay. Very clean and you always see the people working to maintain the beautiful flowers and shrubs, cleaning and sweeping. Tip: if you are there thru Delta vacations know that the representative will not be there very much. ( 1/2 hour a day) Apple rep was Angel and he took care of us even though we were with Delta. He was wonderful.

Room Tip: No ocean view rooms as far as I could tell. Resort sits on the beach but pool is between the rooms a...
See more room tips
  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHotelsRD, Quality Manager Iberostar República Dominicana at Iberostar Bavaro Suites, responded to this review, February 13, 2013
Dear Guest,
On behalf of Mr. Dejan Grubanov, hotel Manager, we want to thank you for having chosen Iberostar Bavaro for your vacation and for posting a review about your experience.
We are very glad to acknowledge that the beauty and cleanness of our premises, our varied gastronomy and the excellent service provided by our staff ensured you an unforgettable stay. In Iberostar one of our guiding principles is to upkeep our premises. Our housekeeping, maintenance and gardeners crew will be happy to know that their work left you a nice impression.
We are looking forward to welcome you back again, feel free to contact us before your next visit.
With kindest regards,
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Michigan
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed February 10, 2013

Third time is a charm. This was our third visit to Iberostar Bravaro. 14 days this time, the prior stays were each 10 days. We have tried other resorts but we have always appreciated the ample beach area of this resort given its size. We did have some issues on prior visits (that is why we tried other resorts) but this time our stay was everything you could ask (except for some weather glitches that are unusual from our experience). The resort has obviously made an effort to staff this resort professionally and address every aspect of customer satisfaction.
The front desk (Miguel) did an exceptional job getting us a room in the area that we preferred.
Food quality was consistently good, on previous visits there could be occasional off nights.
Everything is clean and if we had a small issue it was addressed quickly.
New towels were delivered twice each day, again in early evening after your late day shower.
Patrons: We met some great people. This is primarily a family resort for those looking for a quiet more mature experience. I would guess that over half of the population was either from Argentina or Chile for a (their) summer beach vacation. We appreciate the fine manners and hospitality of those that we met. We were never made to feel like outsiders when participating in sports or any events. I do wish some North Americans would realize how well these young people speak English and watch their language in mixed company or when children are present. Fortunately, this was a rarity that was only an issue with a couple of the larger guest groups.
Security: We did have to call Security one night when one of the larger guest groups decided to play a game of Beach Volleyball at 2:00 a.m. They couldn’t play without yelling and screaming so Security responded quickly so we could go back to sleep. We figured it was a group of college kids from Vermont that were on an alternate break from school and we could understand younger people forgetting where they were for a moment. We did feel bad when we heard an over 50 (old enough to know better) talking at breakfast about this. We laughed when we heard her say: “We are on vacation, why should we be punished just because someone wants to sleep?” She was part of a group that had a loud conversation on the beach about whether to use the restroom or the ocean for their immediate needs.
They were from Kansas City so we guessed it was a Roller Derby reunion of some sort. If you get hit in the head that many times…..
I drifted off subject. We have recommended this resort to many friends and it will be our traditional winter retreat from now on. No more experimenting with other resorts. They’ve done a great job getting the resort to a place that offers the best value at this price point.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHotelsRD, Quality Manager Iberostar República Dominicana at Iberostar Bavaro Suites, responded to this review, February 13, 2013
Dear Guest snowbird6,
We would like to thank you for choosing Iberostar Bavaro as your holiday’s destination once again. In the name of Mr. Dejan Grubanov, we also thank you for posting some comments referring your third experience among us on Tripadvisor.
Froe the whole team is it a pleasure to acknowledge that you enjoyed your third visit to our hotel premises. Iberostar aims to provide to our beloved guests an exquisite gastronomic experience and the best service through our friendly staff. We are glad to read that we accomplished our goal with you in this opportunity.
On the other hand, we apologize for the inconveniences regarding the behavior of some of our guests during the night. Our Security crew will be double their effort to prevent situations of this nature in the near future.
We will be happy to welcome you back and remain at your disposition for further assistance.
Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Iberostar Bavaro Suites

Address: Carretera Arena Gorda - Playa, Bavaro, Punta Cana 23000, Dominican Republic
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana > Bavaro
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Bavaro
#3 Spa Hotel in Bavaro
#3 Luxury Hotel in Bavaro
#3 Family Hotel in Bavaro
#3 Top resorts Hotel in Bavaro
#3 On the Beach Hotel in Bavaro
#5 Business Hotel in Bavaro
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Iberostar Bavaro Suites 4*
Number of rooms: 592
Official Description (provided by the hotel):
Directly on the beautiful, kilometre-long beach of Bavaro. Tropical gardens. Elegant Caribbean flair. Top 5-star luxury. 11 restaurants. First–Class international shows. ... more   less 
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Also Known As:
Iberostar Punta Cana
Iberostar Bavaro Punta Cana
Bavaro Punta Cana
Dominican Republic Bavaro
Bavaro Cana Punta
Iberostar Bavaro Dominican Republic
Punta Cana Bavaro
Iberostar Hotel Punta Cana
Iberostar Dominican Republic

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