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“Beautiful Resort, Great Service, Horrible beds&Buffets” 4 of 5 stars
Review of Melia Caribe Tropical

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Melia Caribe Tropical
4.5 of 5 Resort (All-Inclusive)   |   Playa de Bavaro, Bavaro, Punta Cana 23301, Dominican Republic   |  
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Ranked #9 of 13 Hotels in Bavaro
Conroe, Texas, United States
1 review
“Beautiful Resort, Great Service, Horrible beds&Buffets”
4 of 5 stars Reviewed December 13, 2012

Our trip to the DR was much needed and came at the perfect time after my Fiance got finished working in New York for hurricane Sandy. This was our first time visiting Punta Cana, and from the moment off the plane it was great. It's important to find YOUR travel agency to take you to the resort because there are a bunch of cab services that try to get your business and even try to reach for your luggages(SCARY). But just say no thank you and keep walking and stay close to the group your in. The cab ride is very short to the resort, and our check-in process was simple and easy. At check-in is where we met an amazing employee named Patrick. Patrick helped us to find our room, signed us up at the kiosk(Here you can make dinner reservations, and schedule excursions.), and informed us to meet with who we needed to the following morning to arrange check-out.(Which is good to have out of the way so no worries) Little did I know Patrick was going to be sharing a life changing moment with us. Our second night in the DR we arranged dinner at the Hibachi Grill, but before dinner we found Patrick to take some pictures of us and he nicely agreed. Then it happened...my boyfriend Taylor PROPOSED, and Patrick was behind the camera catching the special moment!! Dinner at the Hibaci grill was very delicious the staff really try to incorporate the Japanese feel. We also ate at the Seafood and Mexican restaurant and they were just OK. My two disapointments were the buffet food and the beds. The pillows were cheap and the bed was so very hard. Oh and beach side service with drinks would be convenient too since the cups are very small, but the pool with swim up bar is directly behind the beach. Although there is a bar on the beach, but it's not part of the all inclusive deal, they cost.

Room Tip: If you are wanting Wifi in your room, make sure you aren't staying in buildings 41 and up. For e...
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aris_MCT, Web Community Liaison at Melia Caribe Tropical, responded to this review, December 18, 2012
Dear Brandy C;

Warmest regards from Punta Cana,

Thanks for your positives commentaries; is a pleasure to us to know that you have had an amazing time; we hope you visit again Melia Caribe Tropical to have an unforgettable and better stay than the last one.

We feel proud and grateful for your compliments on the efforts and dedication demonstrated by: Patrick; it’s thanks to employees like him that we are able to accomplish our goal, the total satisfaction of our guests. Please be sure we will share this comment with our staff.

We do hope to have the opportunity to serve you here again at your Home away from Home Melia Caribe Tropical.

Sincerely,

Helia Estrella
Web Community Liaison
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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10,386 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2,290)
Date | Rating
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  • Dutch first
  • English first
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  • French first
  • German first
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  • Norwegian first
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English first
Mississauga, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 12, 2012

We have travelled to Punta Cana yearly for approximately the last 10 years and always stay at the Melia and are never disappointed. We highly recommend the Royal Service, the staff in the VIP lounge especially Carolina who is always willing to assist and provide prompt efficient service with a smile. The service you receive on the Royal side makes you feel like you are at a boutique type resort, very personal. The pool area is clean and quiet, the snackbar is great and the Gabi restaurant is a great place to dine for breakfast, lunch or dinner. The staff at the Gabi restaurant are always smiling and attentive, honourable mention, to Juan! We also had the privilige of meeting Herminio from Food and Beverage who provided us with more attention than we probably deserved, very gracious man. The choice of restaurants is great, something for everybody, doubtful you will get to visit all of them. The Royal Service butlers, Pablo and Eduardo are the best 2 guys you would want to take care of you. Hats off to all of the staff who make the stay comfortable and keep you coming back for more. The gift shop is pricey but there is a small mall at the end of the driveway which has some nice finds. The rooms are comfortable and spacious as most of us expect. The only negative is the seaweed at the beach but they do their best to remove it frequently. Brenda & Joe, Miss, Ontario

Room Tip: Try Royal Service you will never go back to the other side!
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aris_MCT, Web Community Liaison at Melia Caribe Tropical, responded to this review, December 13, 2012
Dear Mr. Joe M;

Warmest regards from Punta Cana,

Thanks for your positives commentaries; we hope you visit again Melia Caribe Tropical to have an unforgettable and better stay than the last one, is a pleasure to us knows that you have had a really amazing time.

We do hope to have the opportunity to serve you here again at your Home away from Home Melia Caribe Tropical.

Sincerely,

Helia Estrella
Web Community Liaison
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Palm City, Florida
1 review
4 of 5 stars Reviewed December 12, 2012

We had requested adjoining rooms or a room across from or next to our adult children and ended up in different buildings which was a bit inconvenient (however, within a few days Juan Manuel Polanco successfully assisted us in being in much closer proximity). Although I don't have high expecations for food at an all inclusive, I was a bit disappointed at the quality and the limited choices which varied very little from day to day. At the buffets I'd recommend the guy making omlets in the am though. We changed things up by booking at the specialty restaurants which were a bit better but still pretty average. There was a nightly 'show' at 10pm which I thought was kind of late for the only offering - it would have been nice to have more entertainment at an earlier hour (or rotating an early night with a late night). The pool (at Caribe) was gorgeous, plenty of lounge chairs even on busy days. One complaint my husband had was the high pressure of those trying to get you to sign up for excursions, etc. They had a hard time taking 'no' for an answer. The grounds were really impeccable and well manicured, yet lush. I felt very safe there - had no problem leaving our stuff by the pool all day as we came and went. Employees were very polite and approachable.

Room Tip: all the rooms seems to have equal pros and cons
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  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aris_MCT, Web Community Liaison at Melia Caribe Tropical, responded to this review, December 13, 2012
Dear curme86;

Warmest regards from Punta Cana,

Thanks for your positives commentaries; we hope you visit again Melia Caribe Tropical to have an unforgettable and better stay than the last one, is a pleasure to us knows that you have had a really amazing time.

We do hope to have the opportunity to serve you here again at your Home away from Home Melia Caribe Tropical.

Sincerely,

Helia Estrella
Web Community Liaison
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamilton, Ontario, Canada
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 12, 2012

My husband, me and our 1,5 year daughter went to Melia in April 2012 for 2 weeks. Location is very good, rooms are very nice, and beach is amazing. We are only not satisfied with the food and service. We had nothing to eat for our kid. However, hotel stays that they have kids service (IT IS NOT TRUE). Hotel did not have ANY food for that age kids. I am not talking about formula or baby food but about general simple food for toddler. Everything was soooo salty (I am using a salt at home for everything but not AS MUCH!). I asked someone to help me to find something simple for kid like mashed potato but they could not. Hotel did not have enough kid’s high chairs- it was always a big problem!!!!

I want to ALERT everyone with kids about the pools. My kid got an infection from a pool. Her all body was in itchy rush with red pimple. We went to local hospital and spend 3 days in nightmare! Moreover, we talked to some parents and they told me that their kids have the same. It is so common there.

The baby sitter service is from 10 am to 5 pm only. Extra time- extra fee. For 1 hour it is $ 10 - $ 20.

My suggestion not to go there with you little one. We had very bad experience!!!!! This hotel is good when you go without little kids.

One more, salesman is working there!!!! They catch you at the first day when you just enter the hotel. They told you that they are going to introduce you the hotel. Make an appointment with you and after they are trying to sell you a VIP rooms, vacation packages in MELIA for the rest of your life for huge price! We spend 2 hours with representative and he did not let us go. It was horrible!!!!!!!!

  • Stayed April 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aris_MCT, Web Community Liaison at Melia Caribe Tropical, responded to this review, December 13, 2012
Dear Iryna M;

Warmest regards from Punta Cana,

I would like to thank you for your preference in selecting our Melia Caribe Tropical for your vacations, as well as for letting us know about your recent visit; I am Helia Estrella, Web community liaison. In our effort to continuously improve the quality of our services and facilities, we put our greatest interest and value in our guest's opinion. Please accept our apologies for the experience during your visit and any inconveniences that this may have caused.

We want to apologise for any inconvenience that you may have with reference to your child, with the food and the possible infection that could obtain here. We treat the water and make evaluations daily for the good well of our clients. Please accept our apologices for the problems you may have.

The concept of the Vacation Concierge is created to introduce our Vacation Club to guests. Their main job is to provide service to our guests, such as orientation and maps of our property, making reservations for dinner, providing information about local excursions and attractions, and to help make our guests aware that our Club Melia does exist and that we welcome any and all to visit and gain more knowledge about the concept. Sorry for the inconveniences.

Please accept our apologies for the experience during your visit and any inconveniences that this may have caused. Thank you so much for bringing these comments to our attention so that we can continually improve our service. If you wish to contact us on a private matter you may reach us at calidad.melia.tropical@meliacaribetropical.com.

Sincerely,

Helia Estrella
Web Community Liaison
Report response as inappropriate
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1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed December 12, 2012 via mobile

worst experience ever!

melia - wrong room assigned without apologies, couldnt get in because clerk wrote room number backwards sending us to wrong building/room...manager apologized but the clerk did not. poor food. waiters reach across you while eating to remove items-should let you eat without hovering. guards w batons make sure you tow-the-line, they will promptly tell you "pare" (stop) to get out of pool at dusk. beach was nice. but money may be best spent elsewhere. not very friendly here and everyone is looking for a handout. note: you must put a sign on room door that you want your room cleaned. get sign at lobby desk. otherwise housekeeping will not clean room.

prieto tours - definitely avoid. jungle tour just ok. activities listed were substituted in one case. shuttle service to airport did not show on time. when called the prieto tours representative, Nolberto, he was no help. said "take a taxi" and hung up. sounded drunk. hotel called him back. he again said take a taxi and pay. why should i pay for a taxi when i already paid for a shuttle...prearranged. hotel said to file a complaint to prieto and get money back when in states...sure, like i'd get my money back from this place! called rep again, this time he rejected calls. if your job is the hotel representative for prieto tours do your job and handle business, if you cant handle it then get a more appropriate job and sweep floors. shuttle showed up 40 minutes late and blamed hotel. our form clearly stated pick up time and location (lobby caribe). my advice...save yourself the aggravation and avoid this place especially since no one here takes responsibility.

i was lucky i understand spanish and travelled with a native speaker...reps and staff will speak about you as if you dont understand what they are saying about you. no one here conducted themselves professionally accept a rare clerk and waiter.

  • Stayed December 2012
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edgewater, New Jersey
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 11, 2012

This, my second trip to Melia, was just as wonderful as my first. So much so that I look forward to my thrid trip. We enjoyed the beach by day-starting off our day with a mimosa and breakfast on the beach. Then a dip in the ocean followed by 2-3 hour rest with a li ttle light reading. There were plenty of reclining chairs and lots of shaded areas. There were also activities conducted on the beach such as aerobics, dance classes, volley ball and more. There were all kinds of activiies-hair braiding, parasailing, etc.

Room Tip: All room are nice I'm sure but we wanted to be close to beach, the beach buffet and the swimming...
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  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aris_MCT, Web Community Liaison at Melia Caribe Tropical, responded to this review, December 13, 2012
Dear Muriel W;

Warmest regards from Punta Cana,

Thanks for your positives commentaries; we hope you visit again Melia Caribe Tropical to have an unforgettable and better stay than the last one, is a pleasure to us knows that you have had a really amazing time.

Please, contact us in advance to the following e-mail address when returning to our resort: calidad.melia.tropical@meliacaribetropical.com.

We do hope to have the opportunity to serve you here again at your Home away from Home Melia Caribe Tropical.

Sincerely,

Helia Estrella
Web Community Liaison
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Everett, ON
1 review
4 of 5 stars Reviewed December 11, 2012

We just returned on the 7th of December - this is our second visit to Melia and again we couldn't have asked for more. We stayed in Royal Service again as the Gabi restaurant is wonderful for both food and service. Our youngest son had tripped and had a bump on his head and when the waiter at the Gabi saw him crying, he brought him a cloth with ice cubes and a fancy chocolate milk with chocolate swirls and ice cubes - it took the tears away.Juan, our consierge went above and beyond - the last day of our trip was a bit overcast and cool and when we came back to our room in the afternoon, there was a hot bubble bath waiting for us. The kids club was great - we always have a hard time getting our kids to hang out with us when we go to Melia - they would rather go to the club (6 & 8 yrs)....they got to go zip-lining and rock climbing this time - they were thrilled. My youngest wouldn't wear his sandals the first day so one of the supervisors walked him from the club to the pool on his shoulders...... The a la carte restaurants are a lovely break from the multiple buffets and everyone is always so accomodating. My only tip is this; as soon as you wake up - choose your a la carte restaurant for the next evening and make the reservation....waiting until 11am or later and you might not get in. Yes, you do get hounded by the Vacation Club when you first get there (its like they can tell you just arrived) but you just have to politely say no thank-you and they will leave you alone.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aris_MCT, Web Community Liaison at Melia Caribe Tropical, responded to this review, December 12, 2012
Dear WilliamEverett_ON;

Warmest regards from Punta Cana,

Thanks for your positives commentaries; we hope you visit again Melia Caribe Tropical to have an unforgettable and better stay than the last one, is a pleasure to us knows that you and your beautiful family have had a really amazing time.

We do hope to have the opportunity to serve you here again at your Home away from Home Melia Caribe Tropical.

Sincerely,

Helia Estrella
Web Community Liaison
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Melia Caribe Tropical

Address: Playa de Bavaro, Bavaro, Punta Cana 23301, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana > Bavaro
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Bavaro
#6 Luxury Hotel in Bavaro
#6 Romantic Hotel in Bavaro
#7 Family Hotel in Bavaro
#7 Spa Hotel in Bavaro
#8 On the Beach Hotel in Bavaro
#8 Top resorts Hotel in Bavaro
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Melia Caribe Tropical 4.5*
Number of rooms: 1138
Reservation Options:
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Also Known As:
Punta Cana Melia Caribe Tropical
Sol Melia Punta Cana
Melia Caribe Punta Cana
Melia Punta Cana
Melia Caribe Tropical Punta Cana
Melia Tropical Punta Cana
Melia Hotel Punta Cana
Melia Caribe Tropical Resort
Punta Cana Melia Caribe Resort

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