I went to this hotel based upon the reviews. As I entered the resort a bell boy was there to greet us. He took our luggage to the front desk for check in. A waitress greeted us with a cool beverage. Our luggage was moved to our room. Initially I was not impressed with the room, it was not cleaned to my standards, the bed was clean. I phoned our floor butler, Miguel, to get it cleaned up and within a half hour they recleaned the the bathroom and the floors. Parts of the room looked worn and could have been in better condition. The hallways and the resort itself looked freshly painted. The carpet in the hallways needed to be vacuumed. After the room issue was taken care of, we went to dine at a buffet. Overall I am not a picky eater and thought the food was excellent and offered a great selection of food. Lobster and steak for lunch and dinner everyday! They also offer four specialty restaurants. My favorite was the surf and turf restaurant. The japanese is your typical hibachi from the states. The "gourmet" was ok. I did not eat in the italian restaurant. The shows were impressive and enjoyable. The staff at the resort were friendly and fun!!! Plenty of things to do during the day. GREAT customer service! Facility not overcrowded, even though it was booked up. Plenty of room by the pool and on the beach. The butler and the maid service was top notch (after the initial issue was fixed) The staff cleaned and performed maintenance all day long and kept the landscaping gorgeous. I gave the resort only four out of five because of the room issues (not cleaned to my standards and wear and tear on the furniture). I will return!
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- Also Known As:
- Iberostar Punta Cana
- Punta Cana Iberostar