My husband and I spent Christmas week at the Grand and it lived up to all of our expectations. We had a gorgeous room overlooking the boat and Calvin our butler attended to our every need. We had no problems making reservations at the restaurants for the nights we requested.
The food at Surf and Turf and the Italian restaurant was very good. I had a harder time at the buffet only because I am a picky eater. The food was plentiful and my husband had no complaints. A standout for us at the buffet was Ortiz our waiter. He was wonderful and he needs to be recognized for his service.
The beaches were gorgeous and the ocean was great to swim in. I loved that you could walk for miles with no issues on the beach. We would like to recognize Samuel our waiter at the beach. He was fun to talk to and worked so hard. All the waiters on the beach were outstanding. It was very warm and they all worked so hard pleasing everyone and keeping drinks in our hands.
The entertainment staff was a lot of fun. Happy Feet, Boom Boom, Roberto and Maria. They always had fun beach games and it was always a good laugh.
This was my first time to the Dominican and what impressed me the most was the spirit of the people who worked at this resort. They take great pride in their job and go above and beyond in pleasing you and making sure you have the best vacation possible. Always with a smile, a song and a dance.
The only thing I would like to see changed is their late checkout policy. Our ride was not picking us up until 1pm for the airport and checkout was at noon. We asked for a late checkout of 1pm and was told they charge $20 an hour for every hour after checkout time. For the amount of money I spent to stay here I thought that was a bit cheesey to do.
Other than that one issue, it was a wonderful stay and I would definitely come back!
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- Also Known As:
- Iberostar Punta Cana
- Punta Cana Iberostar